Fantastic customer service I purchased the wrong perfume accidentally. The customer service from The Beautiful was amazing. Harriet responded almost immediately, and out of hours. I returned the sc... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Perfect! Best, most competitive price online for the fragrance I wanted to purchase, and, even better, it was sent out the same day, arrived two days after purchase! Free postage and beautifully, secu... Vis mer
Im happy with my parcel, i received my two items in good condition even taped the lid on an item that had no box to ensure it wouldn't leak. They came fully protected and they even gave me a couple fr... Vis mer
I received an expired product, but after some communication, the company resolved it and issued a refund. While I appreciate that the issue was eventually resolved, it did take some time and effo... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The Beautiful™ - Uncovering The World's Best Beauty Discoveries. Worldwide shipping from the UK.
Kontaktopplysninger
Unit 5 Williams Court, Littlemead Industrial Estate, GU6 8NE, Cranleigh, Storbritannia
- 01483 906802
- support@thebeautiful.co.uk
- thebeautiful.co.uk
4,8
Enestående
117 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very prompt service
29. april 2024
Smooth and Efficient
The process from order to delivery was seamless and very efficient.
29. april 2024
Exceptional customer service
Exceptional customer service, and fantastic products at great prices. I cannot recommend highly enough.
29. april 2024
My only place for cosmetics products
Usually, I buy cosmetics products in nearby offline stores (Tesco, Boots, etc.). This month I saw FB page of The Beautiful and was very impressed by the products they sell. My order was shipped very quickly. Cinamon Mint toothpaste is my love. They just stole my heart
7. mars 2024
Anmeldelse skrevet uten oppfordring
I got the product
I got the product, but I think it is out of date and most of the gas has gone, so only half of the product can be used.
27. februar 2024
Svar fra The Beautiful™
Hello Nicola,
We'd like to assure you that under no circumstances would we retail products which are out of date. You can rest assured that the product you have is fresh and in date.
If you need any further help with your product please feel free to contact us so we can try our best to help you,
With very best wishes,
Harriet @ The Beautiful
Timely Arrival…
Package arrived in very quick time after order placed. Beautifully packaged.
28. februar 2024
Svar fra The Beautiful™
Thank you for taking the time to share your experience with us, Barbara =)
Svar fra The Beautiful™
Thank you for taking the time to share your experience with us, Maggi, we really appreciate it =)
Order was received promptly without any…
Order was received promptly without any damage and the free samples were a lovely surprise
27. februar 2024
Svar fra The Beautiful™
Thank you so much for your kind words, it's means a lot to us
Great service
Great service. Package arrive the next day! Value for money as well. The price was the best I could find online for the product I ordered
27. februar 2024
Svar fra The Beautiful™
Thank you Pauline, we're glad we made you smile =)
Amazing products and service from the…
Amazing products and service from the team. thank you for support.
16. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Beautiful™
Thank you for taking the time to share your experience with us, Paul =)
Fast delivery and really knowledgeable…
Fast delivery and really knowledgeable about products over the phone. It’s nice to be able to chat to somebody rather than a robot.
2. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Beautiful™
It's our great pleasure Aj, I'm glad we made you smile.
Poor customer care and lack of help.
Despite paying £3.99 for delivery the parcel was left unattended at our front door supposably under unenclosed porch which we don’t have. When we got home later that evening, the parcel was not there and so we reported this immediately to Customer Happiness Manager. She then informed us that all we could do is to report to the police for a crime number. We felt it was very dismissive and put the responsibility on to us despite never receiving the item. Normally you will expect support from Customer Services which is what leads us to provide this negative feedback.
As it happens somebody return the item to our door a few days later, but presumably a well intended neighbour who saw the parcel left on a busy street.
27.03.2024 - UPDATE- I have been forced to amend my review as Customer Manager didn’t like that I shared my personal experience on Trustpilot. Customer Manager advised that if I don’t amend my review there will be legal actions taken by sharing that my goods were not delivered by the shipping company. Instead of seeking feedback from logistic company and verifying why high value item been left on the street, I’ve been chased by e-mails to ensure I amend my feedback on Trustpilot.
Also to add that replacement item was never offered to me as advised in the feedback below.
30. januar 2024
Svar fra The Beautiful™
Hello Kristina,
I've just been reviewing the correspondence you had with our team. They have offered to replace your item for you and they have responded to all of your emails with immaculate punctuality. The only reason they requested that this be reported stolen is because Royal Mail confirmed that the parcel was delivered to the correct address and this was a high value item.
I hope that helps to clarify this for you,
With very best wishes,
The Beautiful
Svar fra The Beautiful™
Thank you for taking the time to leave your review, Ross, we're glad we made you happy =)
Vielen Dank!
Alles hat wunderbar geklappt: Bestellung, Lieferung, Abrechnung
Wunderbar!
Ich werde wieder bestellen. Bin sehr zufrieden!
27. desember 2023
Svar fra The Beautiful™
Danke =)
Svar fra The Beautiful™
Thank you for taking the time to leave your review, we really appreciate it =)
I ordered the eccentric molecules and…
I ordered the eccentric molecules and for £25 I was very disappointed. It’s only 2ml
27. desember 2023
Svar fra The Beautiful™
Hello Mary,
I can help with this =)
The Discovery Set that you ordered features 5 minis to try to see which scent is your favourite. I hope that helps,
With very best wishes,
Harriet
The Beautiful
Top Shop!
Schnelle Lieferung, Guter Preis, einer der wenigen Shops wo man es überhaupt in Europa bestellen kann. Sehr zu empfehlen dieser Shop!
29. november 2023
Svar fra The Beautiful™
Thank you Stefan =)
Dette er Trustpilot
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