Theariadne Anmeldelser 

Ho chiesto una borsa bordeau e nell' ordine hanno indicato marrone.
Ho chiesto che venisse annullato l'ordine e non hanno risposto.
Se i tempi di consegna saranno lunghi non effettuerò più ordine in quel sito.

I ordered my item weeks before I needed it as it was a gift. However, according to Evri, who are to deliver it, they have not even received the item. I need this item within the next two days. Customer service reply with polite messages but the problem is unresolved.

Sollte laut tiktop Shop fahrrad bekommen, stattdessen eine blechstück bekommen, kaufe nie wieder bei solchen Shop mehr, tiktop Shop sind nur abzocke, sonst nix.
Zum Glück mit Klarna gezahlt und mit Mühe und Not kompletten Betrag zurück erstattet bekommen.

Terrible experience. Poor customer service, frustrating communication, and an overall disappointing experience. I would not recommend this company and would not use them again. Price dropped immediately after I placed my order and after bringing it to their attention and a promise to adjust the price, they never did.
Also, the quality of the product was very poor.

Quick efficient response, professional and helpful

Still waiting for my order, it's been over a week now!

I forgot to add something to my order and the crew got it sorted out for me no problem 😊 thanks for that 👍🏻

Die Tasche ist schön , auf den Fotos ist sie viel größer dargestellt. Und der Versand hat sehr lange gedauert.

Was a really good experience. Customer service was great, always texted back. Listened to everything I said it was just great. Ordered the Vivienne Tote Bag and it came perfect.

The customer service was very kind, helpful and attentive to my concerns. They listened to my request and were happy to check if the personalised lettering could be made smaller and more delicate. I really appreciated their patience and willingness to help.

I ordered the Elara woven tote from theariadne and it’s absolutely gorgeous, and exactly what I wanted. The quality is amazing just like high end brands but it’s so affordable! This is the best woven bag I’ve found, and perfect size not too big. Also, the customer service I received from Olivia was excellent. She was amazing very quick to respond and so friendly :) I will definitely be buying more bags from here.

You haven't answered my question!!!

Super helpful and quick responses from the customer service team. Couldn’t be more helpful. Thank you so much!

The item arrived too late for a wedding I wanted it for and it is now costing me to return the item tracked which will be expensive. It means I wont want to use Ariadne again as most companies now provide free returns.

Delivery is poor, took 2 weeks from date order was made and required me chasing to get an update on progress. Once chased order updates came quickly and delivery next day.

The Support Team acted very promptly and professionally.
A special mention of Christyle, who was helpful, very customer service oriented and it was clear that she wanted me to have a positive interaction with your company. Many thanks for the prompt and easy handling of my issue.

Betrug, keine Ware erhalten, Zollgebühr über foradgeget bezahlt, versteckte Abos..
auf Widerruf nicht reagiert, Geld noch nicht erstattet bekommen!!!!!????

Theariadne has excellent customer service and the response to emails was very quick. I have had a wonderful experience shopping with the business too.

The bag is of average quality. The material is quite thin, although it looks nice and relatively classy.

The major concern is the returns process. The company advertises simple returns, which was a factor in my decision to purchase two options with the intention of returning one. In practice, I found the process unnecessarily difficult.

There is no automated returns label or portal; you have to email customer service and wait for a response. The instructions I received were lengthy and incomplete, meaning I had to send 4 separate emails to obtain information needed to make the return, including the return address.

Customer service also repeatedly offered increasing discounts if I kept the item rather than returning it. I declined each time and made clear that I wanted to return the item for a full refund, and they kept offering me discounts rather than sending return instructions.

I first contacted them with several weeks remaining in the returns period. Due to the delays they'd initiated in the process, I only managed to send the item on the final day of the return window. And I was lucky to get it done in that time - only possible through loads of chasing.

Finally, the refund was processed as soon as I provided proof of postage, before the returned item had been received. This suggests there was no inspection step in the returns process, and honestly it feels like they're actively trying to prevent successful returns.

Lovely bags, delivery was over-long and almost missed a birth date.