Unfair treatment of paying guests, hostile environment, and breach of contract
I booked this retreat as a fully paying customer. Unfortunately, there was an immediate disparity in treatment between paying guests and those on the subsidized artist-in-residence program.
Fully paying guests were expected to perform heavy communal cleaning chores, despite paying full price.
The food dynamics were highly disorganized. After another attendee became sick from the provided dinner on the first night, I chose to cook separately out of caution.
When I offered to prepare fish later in the week, it caused immediate hostility and arguments from a resident artist closely connected to the organizers.
Because of these basic boundaries, we were unexpectedly evicted and asked to leave the island early. Management offered zero assistance with heavy suitcases to the pier, leaving us to wait for an hour in freezing Arctic conditions for the boat.
While they processed a partial refund for the 3 unused nights, they refused a full refund for a completely breached and ruined experience.
Highly unprofessional and hostile environment for anyone paying full price.
