My first order was perfect, arrived quickly and all fine. Queries before ordering dealt with really well. Second order took 2 weeks and was not cut accurately. When I rang to explain, I was told send... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We have used the store twice. We found the web site well laid out. Ordering was as hassle free as possible. Most importantly we got exactly what we expected, promptly. Our kitchen surfaces could serve... Vis mer
Selskapet har svart
Sales staff ... perfect ! Customer services staff ... perfect ! Product .... I've NO idea about it, because they used Tuffnells who have pretended to do a delivery twice now and are on the verge... Vis mer
Selskapet har svart
Needed two sheets of acrylic to replace glass broken in the recent wind storms, did not want glass again as my pet nearly cut himself walking on the shards. Older house the panes are not regular s... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
A leading UK supplier of Cut to Size Plastic sheets for all your requirements.
Kontaktopplysninger
3 Carriage Drive, DN4 5NT, Doncaster , Storbritannia
- 0114 3570329
- sales@theacrylicstore.co.uk
- theacrylicstore.co.uk
4,2
Bra
229 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Dipika was amazing
Dipika was amazing, kept me updated all the way through even though I received the wrong order(not her fault), she was efficient and corrected the new shipment. 💯 for customer service - an asset to the company. I would use again
8. november 2022
Svar fra The Acrylic Store
Thank you very much for your lovely feedback. We have personally passed this onto Dipika, she will be very pleased with your opinion.
Quality products with great customer service.
We have now been buying from The Acrylic Store for a while now and never had any issues. Product is very good quality and customer service great and always on hand to help out.
11. november 2022
Svar fra The Acrylic Store
Thank you very much for your lovely and kind feedback. We appreciate this! We hope to keep meeting your expectations
Terrible company
Terrible company, god knows how they’re still in business with how it’s run. Placed my order on a Tuesday morning, which should’ve been ready for collection on the Friday. Drove to collect, on arrival said they didn’t have the material in stock, apologised and said it would be in stock next Tuesday and will be delivered to my home for my troubles.
After not hearing anything, I called the Thursday for an update, which I was told their machine had broke (bearing in mind this is a big warehouse so must deal with big orders) & that it “might” be fixed today or tomorrow, sounded like a load of rubbish but gave them the benefit of the doubt.
Called again the following Monday for another update, this time was told the wrong material had been ordered. Asked for a refund, let’s hope they can manage that. Do not use!
14. november 2022
Svar fra The Acrylic Store
We sincerely apologise for the lack of notification, communications and all factors that made this process very difficult and frustrating for yourself.
Good product and very prompt delivery…
Good product and very prompt delivery but too expensive to be 5star for value.
12. november 2022
Svar fra The Acrylic Store
Many thanks for your honest feedback
After an initial problem the company…
After an initial problem the company turned up trumps and solved the issue promptly. Very satisfied.
4. november 2022
Svar fra The Acrylic Store
Fantastic news! Delighted to hear our Customer Service team were quick to action
Excellent customer service
Really helpful and the secretary went out of her way to help me collect my order when the warehouse was closed.
Full marks for quality of work and would definitely use again.
28. oktober 2022
Svar fra The Acrylic Store
Thank you for taking the time to write this lovely review. We are pleased to hear that you were happy with the service received.
Superb service. very happy would use again without hesitation. I phoned the order through and the…
I phoned the order through and the goods arrived within a couple of days. The goods actually look better than what I was expecting.
7. november 2022
Svar fra The Acrylic Store
Thanks for the 5 star review!
We are happy to hear that you were pleased with your order.
The first 2 was delivered broken and…
The first 2 was delivered broken and the customer was not happy!!!! Having to wait for 3 weeks
21. oktober 2022
Svar fra The Acrylic Store
We sincerely apologise for the lack of notification, delivery and all factors that made this process very difficult and frustrating for yourself.
Good Service Arrived on time
Very good service arrived on time and in perfect condition, exactly to my specification.
2. november 2022
Svar fra The Acrylic Store
Thank you for taking the time to write a review, we really appreciate your feedback!
Service was great.....just advuse…
Service was great.....just advuse customers better on where to collect. The ind. Estate is not well signed and the Company nane is different on the building.
31. oktober 2022
Svar fra The Acrylic Store
Thank you for your review, we will take on board your comments.
Not impressed with service
Not impressed with service, sent drawings of my windows with number of pieces required, and sent wrong amount.
13. oktober 2022
Svar fra The Acrylic Store
Many thanks for your feedback. We can see that this was a manual entry error on our part and this has been rectified by processing another order for the correct quantity. Again, we sincerely apologise for this error
Good value for money
Good value for money, easy to order, mirrors arrived as stated.
I ordered two acrylic mirrors. One was good but one was scratched. E-mailed the company and they replaced it immediately at no extra cost. Staff were polite and helpful.
Would recommend this company.
3. oktober 2022
Svar fra The Acrylic Store
Thank you for your kind feedback. We are delighted to see that our Customer Service team rectified this for you promptly
Very efficient and helpful
3. oktober 2022
Svar fra The Acrylic Store
Many thanks for your great feedback! We appreciate this.
Cut precisely to my dimensions and…
Cut precisely to my dimensions and safely delivered on time
27. september 2022
Svar fra The Acrylic Store
Fantastic! Thank you for your feedback
Prompt service with correct over the…
Prompt service with correct over the phone with dimensions as quoted turning up.
20. september 2022
Svar fra The Acrylic Store
Brilliant. Thank you for your review
Painful
Took 4 attempts to supply 10 small pieces!! Ridiculous 🤣 either wrong size or broken. Outstandingly bad.
16. september 2022
Excellent customer service and product
Customer service was excellent and the small mix up over one order, was very quickly resolved! Would definitely use again.
12. september 2022
Svar fra The Acrylic Store
Many thanks for your honest feedback. We are thrilled to see our Customer Service Team resolved your issue promptly and efficiently
Online samples
I received samples that I ordered online, but they weren't the colours I requested. I requested 2 of each so that I could keep one and give the other to a customer. There was no note or email to advise of the change.
5. september 2022
Svar fra The Acrylic Store
Have you advised Customer Service of this? If this is reported, the Team are able to investigate and rectify the issue.
Svar fra The Acrylic Store
Pleased to see you are happy with your purchase
Ordered 2 oversized polycarbonate…
Ordered 2 oversized polycarbonate sheets. Excellent quality and delivered on time
5. september 2022
Svar fra The Acrylic Store
Amazing! Thank you for your honest review
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.