Took a bit of back and forth communication to figure out the rod problem but public relations stuck with it to make sure it was handled to my satisfaction. Highly recommend this company and will conti... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I’ve purchased 4 Rods for myself and family members and enjoy the simplicity and accessibility they bring. Now I have a son and daughter in law that want to fish during family get togethers. On the... Vis mer
I have been using tenkara rod co rods for almost a decade when their headquarters were still in Driggs. Recently I broke my favorite rod the “Teton Mini” I’ve been able to buy spare parts in the past... Vis mer
The Tenkara Customer Service team is wonderful! I broke the tip of my White Cloud rod and reached out to see if it could be repaired. They got back to me within hours explaining the information they... Vis mer
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4,6
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21 anmeldelser
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This company is not to be trusted and…
This company is not to be trusted and they're extremely disorganized.
I was going on a fishing trip and ordered a rod 1 week before my departure choosing priority shipping. In my head it would be shipped the next day and arrive in time.
When I noticed the order was not shipped I contacted them and asked them to cancel the order. I told them my departure date. They tried to convince me to keep my order and that it might be here in time.
I thought I would give it a go and asked them to add overnight shipping that I gladly would pay for.
Turns out that they didn't ship the order before two business days later (according to UPS receipt).
I was shocked to see it wasn't on it's way before Friday (contacted them Wendesday) and I knew the order would not be delivered before Monday (too late).
I reached out to them and asked WHY didn't you send it earlier?? They blamed UPS (even though receipt shows something different) and said they would refund ALL the amount with an understanding it was not their fault.
Guess what.. they only refunded the rod and not the $32 shipping cost! All this could have been avoided if they didn't try to convince me to keep the order in the first place.
Live and learn guys.. this is clearly and entitle company that think they can do whatever with their customers. I choose to order other places next time.. and I'll keep leaving reviews about this situation.
6. august 2021
Anmeldelse skrevet uten oppfordring
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