Tenantevictionspecialists Anmeldelser 

I previously had a very difficult experience with evicting a tenant, which was extremely stressful and unpleasant. I went online and came across Tenant Eviction Specialists, so I decided to contact them.

From day one, I spoke with Holly who was incredibly professional, helpful and reassuring. I have never come across someone like Holly. She exceeded my expectations in explaining the eviction process, helping me with the court paperwork, and keeping in contact with me to check whether I had heard from the court.

When I received the court paperwork, Holly was there to offer further help and guidance. I honestly could not have achieved this without Holly.

She is a truly professional, friendly and knowledgeable person, and I am extremely grateful for all her help and support throughout the process.

I would definitely use Tenant Eviction Specialists again and would highly recommend their services to anyone who needs help with the eviction process.

Thank you so much Holly for all your help!

Holly is fantastic and very knowledgeable. It's not the first time I've used Tenant Eviction Specialists, they provide great advice and support leading to a successful outcome. I would highly recommend.

Holly walked us through all the steps so that we can apply for a to the Cort hey all the things we needed in place and minimize our losses
Great work and good support to

Unfortunately, while the eviction process was eventually seen through to completion, the level of communication and customer service throughout was extremely disappointing, I have used TES twice, never again!

The only time communication seemed to be consistent was when a payment was required for the process to progress to the next stage. Once payment had been made, communication would often become extremely difficult, practically impossible as it was frequently necessary to send multiple emails just to receive a response. When a response did arrive, it was often along the lines of “I will get back to you shortly,” only for there to be no further update unless I chased again. Any questions or queries I had were either left unanswered or required several emails before I could get a clear explanation or clarification of the procedure. This experience was the same for both properties they handled the Section 21 for.

Getting through to anyone by phone was also virtually impossible, which made an already stressful situation considerably more frustrating.

Overall, both processes were completed, but the communication and customer service were far below the standard I expected. The experience would have been significantly better with more proactive communication and reliable responses to queries.

UPDATE: I emailed Holly a query regarding the S21 after she had taken payment on 23rd July, no response, chased on 31st July, no response, chased on 4th August, recieved a response that I would be "contacted shortly", and didnt recieve any comms until I posted this review on Monday 17th August, which didn't answer my query, but instead asked me to take my review down. So a review warrants an immediate response, but a query after payment has been taken doesn't recieve any response? This has further proved my point.

I had major problems evicting a tenant in Eastlondon after three failed attempts i got in touch with tenant eviction specialists i spoke to Holly and explained my issues she was so reassuring.
We made a claim whilst I was abroad and Holly called me to iron out a few issues I am ecstatic to say I today have gained a court order for possession of my property.
I could not have achieved this WITHOUT HOLLY.
A truly friendly knowledgeable kind human being.
I would recommend this company and Holly is Amazing....

TES helped me obtain a county court judgment against non-paying tenants, and secured a date for the bailiff eviction. The bailiff failed to appear, which obviously was not TES's fault. (They had to deal with Clerkenwell and Shoreditch Court, one of the worst in the country) Holly did manage to secure a new date for the bailiffs to attend at the end of next month. All in all I am very pleased with TES, as I said it is not their fault that the court in question is so hopeless.

I'm extremely grateful to Holly for all the help, support and advice. She helped me throughout the whole process and I finally got my property back. I wished I could give them a thousand stars instead of 5.

Holly was absolutely outstanding throughout my eviction process. From the very beginning, she guided me with clarity, professionalism, and genuine care. Facing court was incredibly stressful, but Holly made sure I understood every step and felt fully supported the entire way through. Her knowledge and attention to detail gave me real confidence, and she always went above and beyond to keep things moving smoothly. I couldn’t have asked for anyone better —highly recommend her services to anyone going through a similar situation.

Smooth process from start to finish, with every step clearly explained. Holly was responsive and able to answer any question I had. The referral she gave for court representation was well priced and cheaper than I had previously paid another company for the same service. Also the referral she gave for the tenant tracing service was well priced and they found my tenants with 2 days (across the weekend). Highly recommended, would contact her again should anything arise in the future.

I have been very pleased and satisfied with the services this company provided me. I needed a section 8 drafting and sending to tenant, following this needing to go to court for possession of the property, which was granted.

Holly was great, approachable and provided the support and knowledge required to get something like this done.

I opted for the full package, which was a no win no fee. I understood my circumstances and what was best suited for my needs.

I hope this helps prospective buyers in making their choice a little easier.

Thank you Holly and team for all the help.

Formal Complaint:

Holly,

I deliberately waited until after the court hearing to write this, so that I could fully assess the outcome of what has been, without exaggeration, an extremely frustrating and unacceptable 12-month experience.

To be clear, the reason the possession claim proceeded to a hearing was due to your error in entering the EPC issue date as 2016, when it was in fact issued in 2018. This is not a minor administrative discrepancy - it directly undermined the validity of the claim and prompted the judge to question the timeline. I have since had this reviewed by the solicitor I instructed, who has explicitly confirmed that the matter progressed to a hearing as a direct result of this error. When I raised this with you back in February this year, your response was evasive, overly technical, and failed to acknowledge the mistake. Errors can happen; however, your refusal to take accountability and your attempt to deflect responsibility onto the courts is wholly unprofessional - particularly when the discrepancy has been formally recorded.

Following this, you asked me to provide supporting evidence so that your legal team could draft a witness statement. I provided this promptly. Despite this, and despite subsequent follow-ups from me, you failed to respond completely. This level of inaction is completely unacceptable, particularly given the time-sensitive nature of possession proceedings.
As a direct result of your lack of action, I was forced to instruct a separate solicitor to take over the matter, prepare the necessary documentation, and attend the hearing. This has cost me an additional £1,000 on top of the fees already paid to you for a service you failed to deliver.

Your consistent failure to respond to emails and calls throughout this process has been both unprofessional and discourteous. At multiple points, communication simply ceased after you confirmed you had everything required. These periods of silence were later followed by explanations that my estate agent was not responding to you, preventing progress. I do not accept this as a valid justification. In my own dealings with them, responses have always been prompt and efficient.

Most concerning was your call last week, during which you incorrectly stated that the possession claim had been successful - despite the hearing not yet having taken place. You further referred to an entirely different tenant name and claimed you would send follow-up details, which never materialised. This misinformation prompted me to contact the court directly, where I confirmed that no possession order had been granted and that the only update on record was the scheduled hearing date.

This sequence of events demonstrates a pattern of incompetence, lack of attention to detail, and a complete breakdown in communication. The cumulative effect has been unnecessary stress, avoidable delays, and additional financial cost.

Given the above, I am formally requesting a full refund of all fees paid to you. The service provided has fallen significantly below any reasonable professional standard, and I have ultimately had to pay again for the same service to be carried out correctly.

I expect a prompt response addressing this matter and confirming how you intend to proceed with the refund.

We instructed them for a S8 eviction on their "No Win No Fee / Guaranteed Eviction or Full Refund" package. Holly was incredibly communicative and helpful before agreeing to the package. We decided to proceed and paid in full for the guaranteed service. However, 5 days later, we notified them that the tenant had vacated, so their services/court was no longer required.

We approached them for a refund. After two weeks of constant nudging and being told "it’s getting sorted," we finally received 1/3 of the money back. We assume the other 2/3 is because the court bundles were apparently finalised and signed off within those 5 days.

Despite this, they have failed to provide these "bundles" or even a basic invoice. If the work was finished, why can’t we see it? We've paid 2/3 and it's not even submitted/gone to court?

Our advice to anyone is to be very careful. We can't give our experience for a case that has actually gone to court. But it is clear that this company is all over you when they want your business, but as soon as the instruction ends or a refund is due, they become hard to contact. If you are considering using them, make sure you get their refund policy in writing specifically for cases where a tenant vacates before court.

We are still waiting for the invoices/credit note we requested and the proof of work that justifies keeping the majority of our fee.

We had a fantastic and friendly service from Holly .
She explained everything really well and carefully so we understood.
I would recommended her to all family and friends that require their services.
Excellent company would definitely use them again if we need to.
A Rauf & Nikki

Great service, prompt reply's, Holly is very easy to talk to, and very helpful, explaining the stages and options. it took the pressure out of the process. i have used this company twice and both times the process was smooth.

Holly has been fantastic and guided us thru the tortuous process in removing tenant. Nearly there just waiting on bailiffs.

Not the kind of service you willingly go looking for but when tenancy issues knock there’s probably no one better at handling the situation. Key player is Holly, like buttons she holds everything together in a reassuring way. With her help we got the right result.

Holly has been really helpful during a stressful time!

Although sometimes hard to get hold of, she always came through for me when I needed her.

Holly has been amazing throughout this process. She helped with talking through what paper work to submit and assisted us in a nerve racking court day preparation.
we would have been lost without her in what has been a emotional process so I'm glad to have her services at hand now.

Holly has been excellent throughout, guided me through the whole process, very well explained. All applications were made on time and eviction sorted. Would highly recommend this company.

I would like to thank Holly for her professionalism,kindness,help on the phone, email and by post .She did Section 21 notice and then the court case and got me a court order of repossession of my flat in Bournemouth within a few weeks I could not believe my eyes and the tenant left with no fuss as she got a house from the council.All I can say that without Holly's help from A to Z it was plain sailing from my first experience of tenant eviction . I recommend Landlords who have difficulties with evicting of their nasty tenants get in touch with Holly of the Holies the magic lady of action you will never ever regret your decision from my own experience. well done Holly and wish you every success because your charges are very modest compared it with solicitors who wants thousands of pounds for the same work and even longer time to get repossessions. Landlords hurry up and get in touch with tenant eviction specialists and ask for Holly. Thank you so much Holly.