I wanted to return my new phone, because I won't be using it. Mainly because daughter refuses it, we ended up dumbing down her iPhone. So, I chose domestic peace over Wisephone. Returning the phone ou... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I order a Wisephone for my 8 year old son and it is very impressive! Easy to install, I called customer service today and spoke with Yolani. She was wonderful, she walked me through every question I... Vis mer
I spoke with Tina a number of times and she had excellent customer service. She obviously has great people skills and has went above and beyond in helping us purchase and learn how to use our new wise... Vis mer
Returned a phone I used for a day and was docked $45 and the restocking fee of $55. Totally get the restocking fee, but the surcharge for damage is ridiculous. UPDATE: They refunded me af... Vis mer
Informasjon om virksomheten
Om Techless
Skrevet av virksomheten
We lead people to live fully with healthy technology.
Our mission is simple: We help you overcome digital addiction, rebuild relationships, and embrace life to the fullest.
That’s why we created Wisephone, our minimalist smartphone solution designed to prioritize everything you need, without the unnecessary distractions. By focusing on essential features that truly matter, Wisephone empowers you to cultivate deeper relationships, nurture your well-being, and pursue your passions. At the same time, it helps restore your sense of freedom from digital overload, enabling you to redefine your relationship with technology.
Break free from the cycle of endless updates and experience a calmer, more mindful approach to modern living. Choose Wisephone™ and discover the liberating power of healthy technology. Join us in this empowering journey!
Kontaktopplysninger
701 Brazos St , 78701, Austin, TX, USA
- 512.676.5496
- hi@techless.com
- techless.com
4,3
Enestående
350 anmeldelser
Har svart på 91 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Techless--You Deserve More Than 5 Stars!
I first began my journey with Techless with the purchase of the Wise Phone I a few years back. I can tell you the Wise Phone II is 1,000s better than the first, and 10,000 better than others I've tried! Techless--great job! I hope you go far! I'm thankful for the peace I've got. I can still take care of needful business and pay all my bills, yet without being ensnared by my phone!
9. september 2025
Svar fra Techless
Wow—what an incredible review!
We’re so grateful you’ve been with us since Wisephone I and are now experiencing the full peace and freedom of Wisephone II. Hearing that it’s not only better than our first phone but also stands out from others you’ve tried truly means the world to us. 🙌
Thank you for believing in our mission from the beginning and for cheering us on as we continue to grow. Stories like yours remind us why we do what we do—helping people stay connected to what matters most, without the distractions. 💙
The tech was mid, not browser or explicit content free!
The tech worked fine for the most part, mild glitches nothing too crazy. Except my network would randomly disconnect like everyday and I wouldn't be aware of it cause it would give no notification or sign that it was disconnected, restarting the phone was the only way to fix it and a ton of missed calls and texts would then come through from the hours it was disconnected. Most importantly though, this device is not browser and therefore porn free. There are easy ways to access a browser on this device and even many months after reaching out to costumer service and being assured that the issues were passed to the development team the simple loopholes have not been closed. If they can't close them they should remove the apps that provide them (there are a couple), otherwise they are failing to live up to their mission, which is very sad. They were so close but didn't quite make it, not a safe device for your kids or teens or for you if you struggle with that stuff. It is difficult to just toggle the tool drawer off especially if you need Whatsapp or banking etc. I would recommend to Techless that if they know of the loopholes (which obviously they do) then they should simply stop offering the apps that provide them, and therefore don't fit into their vision until they can fix the problem; it's a simple solution. If there is a problem you can't fix right now, remove the problem till you fix it, because obviously it is taking a while.
9. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Techless
We’re really sorry to hear this, and we completely understand the disappointment and concern you’ve expressed. Wisephone was created to be free from browsing and explicit content, and finding sneaky workarounds through a small number of third-party apps is a real letdown—we take that seriously.
Our team is in the process of revamping both the Tool Drawer and the entire approval process to close these gaps. We do have a significant backlog of items to work through, but this is one of our top priorities, and your feedback reinforces just how important it is.
In the meantime, for anyone concerned about these loopholes, we recommend toggling the Tool Drawer off, which removes access to those additional third-party apps.
We’re grateful for your honesty in sharing this and for holding us accountable to the mission. Your voice is helping us build a safer, more intentional experience for everyone.
I really like the new wise phone
I really like the new wise phone. Even though I didn't want to buy a replacement for my original wisephone, the new one is a GREAT upgrade!
8. august 2025
Svar fra Techless
We hear you—having to replace your original Wisephone wasn’t what you hoped for, and we truly appreciate your understanding through that transition. We’re so glad to hear that Wisephone II feels like a great upgrade for you! Our goal was to take everything we learned from Wisephone I and build something more reliable, secure, and empowering—and it means a lot to know it’s making a difference for you. Thank you for sticking with us on this journey! 🙏
Unhappy and Can't Recommend
The OS is a mess. I am a month in and despise the phone and the Wisephone portal. It's user unfriendly and feels like a scam. While the Techless staff are totally kind and friendly, the same can't be said for the software. This feels like a ripoff considering this phone retails for USD70, and would allow my son to use Google Pay at school without having to get verified 9 times. I'd return immediately if I could. Save your money and buy a better phone based on Android, add a parental app, and rip the Google apps and bloatware off it. You'll be much happier.
14. juli 2025
Svar fra Techless
We’re truly sorry to hear that your experience with Wisephone hasn’t been what you hoped for. Our mission has always been to provide something different from traditional Android phones—not just another device with parental apps or stripped-down settings, but a purpose-built software designed for simplicity, safety, and intentional living.
Note that many parents come to us because the parental apps failed them. We hear you, and that’s exactly why we’ve put in the work to mitigate additional settings changes with every update, ensuring that loopholes and workarounds don’t undermine the purpose of the device.
That said, we fully understand how frustrating it feels if the software doesn’t meet your expectations. While Wisephone is built on quality Samsung hardware, the real value is in WiseOS, the ongoing updates, security, and the carefully curated toolset we provide to ensure a distraction-free experience.
We’re grateful for your kind words about our team, and we’ll continue working hard to make WiseOS smoother, more intuitive, and more reliable. Your honest feedback helps us improve, and we’re committed to making Wisephone feel worthy of the trust and investment our customers place in it.
A+++++ customer service and support
A+++++ customer service and support! I am very happy with my wisephone! It is perfect for my needs. Thank you!
1. august 2025
Svar fra Techless
Wow — A+++++ back at you! We’re so glad to hear that Wisephone is the perfect fit for your needs. Thank you so much for your lovely words about our support team — they really mean a lot to us. 💛
Enjoy the freedom and simplicity, and know we’re always here if you need us!
Really appreciated the return process…
Really appreciated the return process and how responsive the customer rep's was for my return request.
8. august 2025
Svar fra Techless
We’re so glad to hear that! 😊 Our goal is to make returns and support as smooth as possible, and it’s great to know our team could help you quickly. Thank you for sharing!
Overpriced Android phone that does not solve the problem of inappropriate material access for a teenager
It's deceptive because they try to get you to pay them $15 month subscription for the wise OS, but all that's doing is gatekeeping apps that are free on the marketplace. So you have to pay $15 a month just to have a Google calendar and basic apps that they don't spend any money on themselves but then they turn around and try to charge you for. Also, it's still android-based, so while the phone doesn't have a browser, there's plenty of ways for a creative kid to get to a web view by going through support and documentation links built into apps on the phone. Additionally, Google Play store is still accessible which means my teenage boys still found pornographic material
8. august 2025
Svar fra Techless
Thank you for your feedback, Ren. We hear your concerns and want to clarify that Wisephone is designed to create a safe, intentional environment for teens, free from distractions and unsafe content. The subscription isn’t just for apps you could get elsewhere—it funds ongoing updates, security, and careful app curation to close loopholes and maintain safety.
Our team is working on a more robust firewall to cover any gaps and reviewing reported apps to ensure nothing slips through. For now, the safest approach is to toggle the Tool Drawer off. Unlike full-featured smartphones, Wisephone protects users without monetizing their data or attention, giving families peace of mind while keeping costs low.
Basically non-existent customer…
Basically non-existent customer service. No live person to speak with, communicated only by email which was not helpful at all. Very, very limited apps that can be utilized on the phone, including banking apps.
8. august 2025
Svar fra Techless
We’re very sorry to hear about your experience. While we do offer phone support, it looks like your initial contact was handled via email, which clearly didn’t meet your needs. We’re here to help, so please don’t hesitate to reach out again. Our team will work with you directly. Call/text 512-675-1820 or email hi@wisephone.com.
We’re also improving the app review process to expand the range of approved apps while maintaining the intentional, safe environment that Wisephone is designed for. Thank you for your feedback, as it helps us make the experience better for everyone.
The only technical thing I noticed that…
The only technical thing I noticed that I can’t get past is that the three lines on the bottom left that allows one to see all their open pages won’t work. So I have to close whatever I am using to use something else on the home screen. I’d like to have my calculator stay open or photos…anything really that I open so I can just jump back and forth as I need them. Spotify will play continuously but the page won’t stay open in the background. So I hope they have an update that fixes that. Otherwise, it totally meets my needs. I am so much more productive. I have a lot more discipline than I realized. I paid off my iPhone in full before switching over, I still need my iPhone occasionally because I can’t check the Vivint security cameras with wisephone. So IF I need to check them I need to use my old phone with WiFi. It’s tempting to want to stay on it and use other apps but i allow myself time in it after 4 pm and on weekends. The rest of the time I am totally focused!!! It’s been a wonderful transition. I really love wisephone. It’s absolutely wonderful for my life. I am curious how it would do overseas. Oh, video quality in text is bad, but texting pictures is good.
7. august 2025
Svar fra Techless
Thank you so much for sharing your experience, Tasha! We’re thrilled to hear Wisephone is helping you focus, build discipline, and reclaim your time—what an inspiring transition. 🙌
We hear your feedback about the app switcher. That multitasking button is intentionally disabled to help maintain intentional phone use and minimize distractions. For now, backing out of the app or using Device Care under System Settings will close background apps.
We truly appreciate your insights and are glad Wisephone is serving you well in your life!
The support team is always professional…
The support team is always professional and willing to help . I'm not a techy person and am easily
frustrated by all this technology which is why I chose Techless.
I have to admit the on boarding was a bit difficult for me. The support team was there to see me through.
I am a bit disappointed that it is still a smart phone. I do like this phone more that my previous phone as it is easier to navigate with the alphabetical list. Still, It is not for everyone. I had originally attended for this phone to belong to my daughter. It just was not going to work for her. She needed access to email and a QR scanner. I am beginning to enjoy this phone though I am not sure that I would have made the purchase knowing what I know now.
30. juli 2025
Svar fra Techless
We're truly grateful that you shared your experience! We’re really happy to hear that our support team was able to help you through onboarding. We know it can be a bit tricky initially, but we’re always here to assist you. Please know that we're continually working to make this process even better.
We get where you're coming from with the “smartphone” aspects. While Wisephone does leverage smartphone hardware to stay current, Wisephone II is meant to be simpler and more intentional than your average smartphone. That being said, we know it’s not the perfect fit for everyone. We appreciate your honesty and willingness to give it a shot, and we’re excited to hear you’re starting to enjoy it!
To whom it may concern,
To whom it may concern,
Trying to get to the bottom of issues with the phone purchased for my son’s use. I have talked with people, emailed tech support, sent. There hasn’t been satisfactory help. I gave all information needed that i was asked to send to the support team.
Still no resolve.
It’s been several weeks if not a couple months. It’s been “crickets”.
I regret buying this phone. In fact I would like to get a refund of at least 75%.
Extremely Disappointed Customer,
Claudia Cameron
30. mai 2025
Svar fra Techless
Hi Claudia,
We’re truly sorry to hear about the frustration and the long delay you’ve experienced. We completely understand how disappointing this has been, and it’s not the experience we want for any of our customers.
We’ve notified our team, and someone will be reaching out to you immediately to ensure your issue is addressed and resolved. We appreciate your patience and the time you’ve taken to work with us, and we’re committed to making this right.
Thank you for letting us know,
— The Techless Team
To have a phone that can do most "smart…
To have a phone that can do most "smart phone things" without the internet browser or social media has been life changing, so grateful this option exists
23. juli 2025
Svar fra Techless
Thank you so much for sharing this! We love hearing how Wisephone has made such a positive impact on your life. It’s precisely why we offer it—to give people the helpful tools they need without the constant pull of distraction. We’re grateful to have you as part of this community, and your encouragement fuels our commitment to providing technology that serves, not steals, our time and attention.
I have several phones now that I can’t…
I have several phones now that I can’t use because this company has decided to discontinue the first Techless phone. They are now offering a discount for the second one (which I also have) but it doesn’t nearly make up for the fact that I have 3 UNUSABLE phones. I paid 1200 dollars for them! Unbelievable.
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Techless
Chris, we know this news is disappointing, and we’re genuinely sorry. Wisephone I was our first bold step toward a healthier digital life. You believed in that vision—you chose presence over distraction—and you stood with us through the simplicity, the limitations, the breakthroughs, and even the challenges. Your support made everything possible.
From the beginning, we’ve been proud to support Wisephone I without ever charging a subscription. But to keep building a phone that’s intentional, secure, and sustainable, we had to grow. That’s why we created Wisephone II—with modern hardware, a dedicated software deployment system, ongoing security updates, and a stronger foundation to prevent this kind of transition from occurring.
Wisephone I devices may continue to work beyond the date we shared, but since specific systems will be shut down, we can’t guarantee their reliability past that point. To honor your early belief in us, we’ve extended a significant discount on the Wisephone II and subscription plans, making your transition not only easier but also deeply valued.
Thank you for trusting us from the very beginning. We want your next chapter with Wisephone to feel supported, intentional, and genuinely worth it.
This is a game changing phone
This is a beautiful phone! Great camera! Sleek design and I love the freedom of not having social media. Life changing phone
23. juli 2025
Svar fra Techless
Wow—thank you for calling it game-changing! 🙌✨ We’re so glad you’re loving Wisephone II, and most importantly, the freedom that comes with stepping away from social media. It’s amazing to hear how it’s making a real difference in your life—that’s exactly why Wisephone II exists. Here’s to more focus, more peace, and more of what matters most!
The worlds dum phone for the smartest of people
The phone is great. Not having social media and browsing apps makes a difference. Everyone in the world has that stuff, so knowing that you don't gives you a sense that you're different from everyone else. The one thing I don't like is the service. I fight fires, do some lumbering, and so I am in the wilderness for the most part, and the connection is terrible. Even with high-speed internet at home, it is still slow. Other than that, I think everyone should have one; it would change their lives.
24. juli 2025
Svar fra Techless
That's a great title, Titan!💡👏 We’re so encouraged to hear how the simplicity and freedom from social media and browsing have made such a difference in your life.
We also really appreciate your honesty about the service experience. Being out in the wilderness as a firefighter and lumberman is no small thing—thank you for the important work you do. 🙏 Connectivity challenges can definitely come up in remote areas. While we provide the best service we can, every phone model has different hardware components that can affect coverage and performance in unique environments.
Your feedback is invaluable in helping us continue to improve. Thank you for sharing both your encouragement and your critique—we’re honored to be on this journey with you! 💙
Great Phone with a great purpose
I've been using my wisephone II for about a month now and feel like I have really gotten my life back. My screen time went from over 3 hours per day to less than 25 minutes; mainly sending work texts. I feel like I am finally free of the addiction of always having to check my phone and I have the space to breathe again. Highly recommend
16. juli 2025
Svar fra Techless
Wow!! 🎉 This makes us so happy to hear! Gaining back over 2.5 hours of your day and finding that freedom to breathe again is exactly why Wisephone exists. 🙌 We’re thrilled that it’s helping you break free from the pull of constant screen time and giving you space for what matters most. Thank you for sharing your story—it’s so encouraging, and we’re honored to be a part of your journey.
Keep enjoying the freedom—you’re living proof of the purpose behind Wisephone! 💙
The first week and a half we had our…
The first week and a half we had our phone it only worked 2 days. Customer service was very slow to return help with a "real" person. I had to repeat the same problems info over and over and over for days til it finally got fixed.Recently the phone has been working well.
16. juli 2025
Svar fra Techless
Thank you for sharing your experience. We can see how frustrating those first days must have been, especially with the back-and-forth and delays in getting your phone working properly. At the time, our team was working through a very high volume of requests and a new network issue, which caused some of the slowness and repetition on our end.
We're so glad to hear your phone has been working well recently—that’s exactly the experience we want for you. Please don’t hesitate to reach out if anything comes up along the way. While we’re mindful of the costs of providing one-on-one support, we are actively working on expanding our team so we can respond faster and more personally moving forward.
Thanks again for your patience—we really appreciate you sticking with us.
Customer service was worse than the product…which isn’t great
The website does not give a clear picture of what the Wisephone can and cannot do prior to purchasing and then the customer service agent was extremely rude in his email to me regarding my desire to return the phone. I’m trying to sell it on eBay now because their return policy is strict. Read and ask questions before buying.
16. juli 2025
Svar fra Techless
We’re truly sorry to hear that your experience — both with Wisephone and with our customer service — did not meet your expectations. We reviewed the correspondence you had with our support team and did not find anything intentionally rude in the email exchange, though we acknowledge that’s how it came across to you. We’re so sorry you felt our response was rude. The agent who replied to your return request was aiming to provide clear and helpful information as to why the return could not be approved under our policy.
We aim to be as transparent as possible on our website about Wisephone’s features and limitations, and we’ll use your feedback to make that information even easier to find before purchase. While our return policy is designed to keep prices fair for all customers, we understand how frustrating it is when the product isn’t the right fit.
Thank you for sharing your perspective — even when it’s tough to hear — as it helps us improve both our service and communication. We also warmly encourage all customers to take some time to learn more about Wisephone before making the intentional decision to dive in. It's always good to be well-informed and confident about your choices.
The idea is great
The idea is great, the execution is lacking. The tool to add apps is down and no idea when it will return. When it was up an running it took weeks to get an app approved, but less than 50% of mine were ever approved. I only requested things required for my kids soccer and school.
So much education is dependent on technology and the main education apps are not supported. If your school uses powerschool or minga (used of student id and hall passes...) or if your kids do sports and use Byga or PlayMetrics, you are out of luck.
Too many missing non-distraction apps. Need to switch back to regular service with serious parental controls and now the long process of finding a human to give me the transfer pin begins. I will update my experience of how long it takes to finally transfer my phone numbers to new carrier once the process is complete.
a company this size with the goals they have should focus on customer service/support and building the user interface to meet the needs of the customers while still focusing on eliminating time wasting apps.
I received the tranfer pin within 15 hours of requesting and was successful in switching to a new carrier. The process should be simpler, but there was no major delay of days.
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Techless
John, thank you for your detailed feedback. We completely understand the frustration of waiting for apps to be approved, especially when they’re important for school and extracurricular activities. The Tool Drawer is temporarily paused while we work to make the process faster, more transparent, and aligned with our mission to provide intentional, distraction-free technology.
We hear you on missing education and sports apps. Wisephone is designed to minimize distractions, which unfortunately means not every app is available — but your feedback helps us prioritize the right tools for families and students in the future.
We also appreciate your points about support and interface improvements. Delivering both intentional simplicity and reliable usability is our focus, and we’re continually working behind the scenes to improve these areas.
Thank you again for sharing your experience, and for helping us learn how to better meet the needs of families who want to reclaim focus in a tech-heavy world.
Not Quite There
Love the concept, but holding my breath to see if the execution can improve so I can hold onto the phone and service... I went with techless over others because of the access to useful apps that aren't contrary to the whole point of a "dumb phone". The reality as of today is that many popular apps and also less common apps aren't approved that I didn't even think about beforehand. Techless allows you to submit a request to have an app approve, but it's shut down for now and they don't have a timeline for that process to be back online. That's concerning and hard and puts a long term commitment at risk as I have to carry my old phone around at times which threatens the whole point... Also I'll admit to missing my Pixel 9 versus the Samsung A15. Pixel interface is so much nicer for something as simple as sending texts, but I remind myself I am intentionally making things inconvenient, but there is definitely a lag and glitches with the interface with simple things. I hope things improve soon! P.S. No Android Auto ;(
14. juli 2025
Svar fra Techless
Thank you for taking the time to share your real experience — we really appreciate your feedback, Seth. We hear you on app availability, interface quirks, and missing integrations, such as Android Auto. The app request process is temporarily paused as we work to revamp it for greater efficiency and transparency. We are optimistic that it will be back soon in a better, smoother form.
We completely understand the challenge of carrying a secondary device and the interface differences versus your Pixel. Wisephone is intentionally designed to create a simpler, less distracting experience, but we also recognize that small frustrations can pop up along the way.
Your patience and support mean a great deal as we continue to improve the platform. We’re committed to making Wisephone as reliable, simple, and intentional as possible — and your feedback directly helps guide us toward achieving this goal.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.