Techcloseoutlet Anmeldelser 29

I have bought 2 controller for my sons Xbox and one had keys that stuck and was therefore useless - I have sent it back recorded delivery for £20 as they are based in the US

They asked me for proof I had sent it and I sent them the receipt and I have proof they received the parcel as it was recorded

Now they are not responding

AVOID - they sent a faulty controller and when I ask for refund, they ask me to send it back and promised to refund shipping fees back to USA. If I had known it’s not a UK based company, I would not have bought from them. I posted it back to them and never got refund for postage, even after numerous emails which have all been ignored.

#German (English below)

Als erstes war ich sehr skeptisch über die Seite. Ich habe einen Microsoft XBOX Wireless Adapter bestellt. Da sie hierzulande ausverkauft sind und Seitens Microsoft eine Lieferverzögerung besteht, war ich mir nicht sicher, ob ich einen Fake erhalte.

Nach einer angegeben Versanddauer von 7-15 Werktagen nach Deutschland erreichte mich das Paket nach 14 Tage ( mit Weihnachtsfeiertagen inbegriffen) also sehr schnell!

Es handelte sich um ein Original Produkt welches super funktioniert.

#English
At first I was very skeptical about the site. I ordered a Microsoft XBOX Wireless Adapter. Since they are sold out in Germany and there is a delivery delay from Microsoft, I wasn't sure if I would receive a fake. After a specified shipping time of 7-15 working days to Germany, the package reached me after 14 days (including the Christmas holidays), so very quickly! It was an original product that works great.

Ordered a lovely pastel grey controller with bright green sticks. Waited 10 days for delivery. They sent a green camo. Not what I ordered. Now, less than a month later… all the buttons are starting to stick. Contacted, asked me to return. At MY cost. Yeah… don’t think so. AVOID AT ALL COSTS!!!

Bought an xbox controller before xmas, broke in March....! Was told to sent back to USA address at my expense. It seem pointless incuring these costs and reading reviews on here, feels like a scam. Not very satisfied with this retailer or its products and customer service. AVOID.

Bought 2 xbox controllers from here for £82.50, they took a while to arrive but wasn't an issue as they are in the US and I am in the UK. Worked fine at 1st, then 1 developed a fault within a month. Contacted them, and told to return to an ohio address for a replacement under warranty. Insent it back and waited for the tracking to update that it had been delivered. It never was. In this time the 2nd controller developed the same fault. Eventually the 1st was sent back to me buy the post service, saying it could not be delivered. I contacted the company about it, and to tell them about the 2nd one, and they said they'd send me another one out that day. I'd have still lost out, but was OK with it. The replacement never arrived. I have spent moths emailing them and just get ignored. Don't know what else I can do now. Avoid these lot at all costs.

This cannot be a real website.
I'm shopping from the UK for context.

The website is showing great prices, but looking at the details:

- The Address leads to an empty store 'California Video Games', or a car park.
- The email address used is @gmail.
- Prices are listed in £ despite the company listed in the US.
- Only 2 reviews on trust pilot. Very little sign of the company elsewhere.
-- One 4 star review in German.
-- One review appears to have been a scammed customer.

Anfangs war ich misstrauisch, da ich zu diesem Unternehmen überhaupt nichts im Internet gefunden habe und auch hier nur 1 schlechte Bewertung abgegeben wurde. Ich bestellte trotzdem und zahlte per Paypal. Verstärkt wurde mein ungutes Gefühl dadurch dass ich weder eine Rechnung noch eine Bestätigung erhielt, also schrieb ich dem Support, der auch superschnell antwortete dass die Mails noch mal verschickt wurden und meine Bestellung eine Woche darauf ankommen würde. Auch diese Mails erhielt ich leider nicht. Trotz alldem großer Pluspunkt dass der Support antwortete und das schneller als ich gucken konnte. Ich wartete also ab und der Controller kam in der folgenenden Woche. Wie beschrieben, nicht in originaler Verpackung aber definitiv neu. Würde wieder dort bestellen, trotz Startschwierigkeiten.

You clearly haven't sent out a new controller. 

The first controller you sent me was faulty and I'm pretty sure is also fake.

I asked for a refund which you refused and said you would send a new controller. I haven't received a replacement and quite frankly, I don't want one as they are not genuine xbox controllers. 

Issue my full refund for the original controller or I will be reporting you to trading standards