Taylor Swift Anmeldelser 

Ordered limited edition vinyl. Didn't receive within 2 weeks of release date. Followed up 3 times, each time I was fobbed off "we're investigating your order". Then automated response saying it was undeliverable despite valid post code etc.
AVOID AVOID. Bunch of scammers with no stock. Never again, useless company with zero customer service skills.

No merchandise despite being given an expected shipping date. The order just sits there doing nothing. Guess it's another rich artist who doesn't care about her fans. Bought for a birthday present...is now a month after the birthday

Purchased the Midnights vinyl record and it skips in the Lavander Haze. It’s been a week and I haven’t heard from anyone yet and I’ve sent multiple emails.

Same as the previous two entries… the several vinyl LP’s that I have preordered fast and furiously upon their immediate announcing are simply showing as a label printed on 10/20/2022 with no USPS movement! I am writing this on 10/29/2022! Customer service emails are never responded to and I have sent dozens! It’s so sad that it’s come to this, but I’m no longer going to support Swift, as I am done chasing all of this craziness when trying to collect. She’s simply too big and her online store doesn’t have the workforce to get the product out by keeping up with the volume.

Same as the previous review. Pre-ordered and PAID for the new Midnights album (which by now I could just go get at any store WITHOUT the extra for shipping). A week later it's yet to be shipped. Was given a tracking number that simply says the label was created and has said that for the past 9 days. Contacted customer service and receive no response other than asking for my order number. I'm disputing this with my credit card - who has time for this? I'm also regretting the purchase I made after that for a sweatshirt. Betting that takes MONTHS to receive...if ever. Shocked that Taylor has an extension of her brand operating like this. Not a good look.

pre-ordered and of course pre-paid album already on the shelves at Target but ours is yet to be shipped. fulfillment complaint says "it's on its way" tho' their own and usps tracking both say "label made" nothing received by usps.

So i ordered the signed midnights vinyl, which went off sale the next day. Then i got refunded about it on my credit card 2 days later and i was so confused, then i checked the order status on the website, and it was rejected, but they had not contacted me about the cancellation of the order.

I emailed them and its due to my address (which is a uni accom that i moved into 1 month ago) being used before, and it doesnt allow different accounts.

Despite it being cancelled after it was brought off sale, so they should not have sold the spare product, they are refusing to sell me the product if i provide a different address.

I think this is very unfair personally, as i really want this vinyl, and it got cancelled due to no fault of my own, and i probablys wont be able to order anything off her official website ever and as a swiftie that is heartbreaking.

Paid for merchandise that took months to actually ship from taylorswift.com. Once shipped, according to current FedEx tracking records, never was delivered to my residence. Customer service says it’s past their 60 day policy, so they will not do anything. FedEx will not allow me to file a claim and says that taylorswift.com. would have to do it. This is theft. I will no longer purchase anything from this site. Taylorswift.com will take your money, but won’t guarantee you’ll actually receive your product. Buyers beware.

Follow Up: Filed a report with Better Business Bureau. Now, I’ve received a full refund.

My sister ordered the willow snow glove for me at Christmas time and I was so excited to receive it. I waited a couple months as previous orders have sometimes taken up to five months to arrive. I checked the shipping to see it was marked as delivered only that i never received it. I tried to reach out to customer service who had been helpful in the past but this time was told that since it had been 60 days since it was shipped they couldn’t help. This is despite the fact I was never informed of it being shipped or delivered.

I have had to chase up with delivery companies myself only to find they delivered the package to the wrong address where it was them stolen from. I am devastated by this and angry that my sister has lost $125 usd for items that I will never receive and that cannot be replaced.

As much as I love and adore Taylor this experience has made me reluctant to purchase from the sight ever again and I’ve already strongly recommend against it to many friends and family.

DO NOT BUY. I want to start off saying I’m a huge Taylor fan. 5 months ago I purchased some items from Taylor Nation, knowing they are very slow to ship. Today I reached out asking for any update on my order. I was informed that it has shipped over 60 days ago and that they could not help me or speak to me. I have never received a shipping notification so this was a surprise to me. I clicked on the shipping number and it says “I’m progress”. They refuse to help me with anything. I highly do not recommend buying.

I waited almost 6 months for a journal and sweater! It was supposed to be a Christmas present for my daughter. They take your money but don’t have the items in stock. My daughter loves Taylor Swift but I will never order here again. They say it’s processed but it doesn’t show up at the shipping site. This is the worst company I have used and they will never get money from me again. I have seen so many complaints!!! Do not use them!

Buy hoodie for daughter 80 euro a . Ie site custums 20 euro beware do not use not an .ie site

Awfu, awful site. Please don’t buy from this site they will provide fake tracking numbers that never work & you will never receive your order. Honestly don’t waste your time & money.

I'm a huge TS fan as is my niece. When Folklore dropped I immediately ordered merch for her. Some of it shipped but the Folklore CD did not. I ordered it the day of release in 2020. It is now February of 2022 and it has not shipped. I emailed the customer support team and they said that there is nothing they can do per company policy because the item has shipped. However, if you look at the tracking information, USPS has not received the package from them. I do not recommend ordering through the merch store. I hope Taylor is able to get a better merch team in the future because I want to support her, but unfortunately Universal Music does not care to serve their customers well.

Although it took a long time to receive the items after I was told they were "lost" in shipment, the customer service reps were wonderful and were able to get my items to me. The hoodie, pullover, and scarf were exactly what my daughter wanted and she loves them. Again, the customer service workers are very attentive and will do whatever is necessary to make things right.

Ordered November 16th and haven't received anything so far. Last year I also ordered something else which I did receive weeks after, but which had a very chemical smell to it and wasn't good quality - but very expensive. For someone with a huge fanbase like Taylor Swift, it's really embarrassing how hard it is to buy merch when I believe many more people would if it just worked.

If I could give zero stars I would. An absolute disgrace and maybe Taylor should take more notice of how her young fans are being treated. I paid £200 in October for goods for my daughter’s Xmas that had said they were in stock. It’s now January 2nd and I’m still waiting!! They don’t update you on what has happened with your order, or apologise for anything. I had exact same problem last year with both the UK and US stores but decided to give them another try as I assumed Covid had caused the delays. I really wish I hadn’t because this is now the second Xmas in a row that my daughter has been bitterly disappointed. I wish I knew how to get hold of Taylor Swift’s management to find out if they or Taylor are aware of the way people and especially her young fans,who are paying a hell of a lot of money for this stuff are being treated. The one item I did receive was a sweatshirt I’d ordered in the colour red but they sent me a sand one instead. I looked back on the website and sand hadn’t even been one of the colour options offered for this item. I then saw other people saying the exact same had happened to them. They obviously ran out of the correct colour and just decided to send whatever they had without even asking. Unbelievable!

Ordered months ago and christmas is here and nothing. Four separate orders in sept. No merch and sam isnt real. SAM responds to everyone and says nothing. I asked when my 4.5 unfulfilled orders will ship and SAM responded to wait 7 days fir tracking to update. No tracking if you dont ship SAM. Clearly computer generated. Taylor should be embarrassed and she owes her fans money back. She is selling merch that doesnt exist.

Ordered in October & never received. No response to customer service emails and nu phone number to call - this is the official store and is basically taking your money and not providing the goods. Last time I checked that was called fraud or theft.
DO NOT SHOP HERE