TalkTalk Business Anmeldelser 21 019

Saidul Alam was clear and precise today when I went to renew my contract
Thank you

A loyal customer for circa 12 years and forced to leave due to the biggest customer service issues re communication I have ever experienced. Everyone (in various countries) is so nice but it is a case study of how not to do it on steroids. Nothing is joined up (from a customer perspective) - still, I never wanted to leave. Held on for weeks while we tried to sort out tech issue which meant I had no phone or internet for ages. Still no problem,I just wanted it sorted, not compensation. I kept saying ‘I am not in contact’ but still don’t want to leave. But they just could not deliver and still they are taking up lots of time and I am not even with them. As of today I have had dozens of emails backwards and forwards (mostly automated from them) so many hours wasted I don’t want to even count them up and I have been forced today to try and contact the CEO Ruth by email because I am now getting emailed invoices (!?) for a service I don’t use! I am no longer a customer. I left a weeks ago, notified them of me leaving in writing and on the phone, and no one can seem to help or have a holistic view. Was a huge fan and supporter but it’s broken. And as a small business this is now truly costing me dearly in time which is truly an awful way to reward over ten years of customer loyalty. I think they may no longer be part of Talk Talk proper and it must be a nightmare logistically their end as they are all over the shop. They need to reevaluate why they exist because it is not to give a good customer experience. Wow.

Very prompt online chat on a Sunday morning - need to call them during the week to achieve what I wanted but at least it did npt take me 30mins plus to find this out as I am sure would have been the case with some other suppliers

We are having problems with the internet connection speed (and have been for many months). We have recorded speed test results on the link provided but the problem has re-occurred many times and you have the results. It is hoped (as always) that this has been resolved.

I have to add that for the first time with the days problems have shown themselves this month we made contact with Arif Hussain in your customer services department and at this stage we are left with hope. He has shown involvement with the problem and has reassured me ..... making me feel that he understands and is also eager to ensure you have a happy and satisfied customer.

For many months now it has been extremely difficult to see my invoices. The portal just doesn't work for me. I have very occasionally been able to log in and then see my invoices. Normally when I log in and click the button to see my invoices nothing happens. The live chat is offline now. I have spent many wasted hours trying to see my invoices. In my opinion the website is not fit for purpose and I'll be leaving when my contract ends.

Appalling. We have been left without internet for months since we moved premises. We are unable to get a resolution and TalkTalk do not respond to support tickets or emails. Indeed, support tickets submitted just get deleted from their portal. Live chat you get bounced around, on the phone you get given direct dials for someone who can help - to be directed to the complete wrong department!

I spoke with Arif today. I had raised a complaint regarding the fact that I have been unable to access our online account since January. There have been many emails, calls etc but no success. Arif sorted this out step and step and was very helpful. Thank you Arif

Great professional help, very easy to understand.

Excellent service as useful from TalkTalk Business and my service contact Saidul. Everything was explained fully and all service options covered in detail.

Clear response to questions

Awful service and compliant management with no compensation.

on the 9th March we lost all internet, Talk Talk swiftly sent out a open reach engineer whom diagnosed the router was faulty. Talk Talk didn't except this and sent another engineer rather than router.

The second engineer was sent to Sunderland not Cornwall?!!, I rang Talk Talk on the day and told them the engineers told me he's not driving down from Sunderland, Talk Talk threatened me with fees and that the engineer would come ! No engineer came and the next day Talk Talk decided to send a router after lots of grief.

The new router arrived on the 21st and after hard system reset from talk talk this pushed out a whomping 4mbps - which is to slow to load a web browser. Talk Talk claim this is fixed

when complaining about this lengthy exercises and there mistakes along the way, Talk Talks response ' not our problem '

The manager head of complaints Yuvraj has zero respect or empathy for small businesses and refuses any responsibility on there part.

its frustrating and a waste of time ! do not use this company !

- Update I still haven't heard anything even after Rebecca's well written and heart felt message.

i have requested a Deadlock letter 3 times and they are refusing to hand one out.

UK ISP TalkTalk Business Formally Complete Separation from TalkTalk Group
Thursday, Feb 26th, 2026 (3:26 pm) - Score 3,120

Business broadband and Ethernet provider TalkTalk Business (TTB), which was demerged from the wider TalkTalk Group and sold to the group’s own shareholders for £95m in Oct 2023 (here), has today announced that they’ve just formally completed their separation from the Group and are “now operating as a fully independent organisation“.

Following the sale of TalkTalk Business Direct in 2023, TalkTalk Business maintained access to certain core TalkTalk Group systems while developing its own independent operating environment. That phased transition is now complete, with an “established operational infrastructure, modernised system stack and comprehensive service delivery capabilities, cementing its position as a standalone business“, said the announcement.

The separation is said to provide the provider with “full autonomy over strategy, investment and systems“, which they hope will form a part in accelerating their growth and enabling them to “respond more quickly to market demand, expand its product portfolio and to continue its investment in customer service“. The provider has already evolved beyond connectivity and into managed services.

For customers, the change is said to deliver “clearer accountability, streamlined processes and access to an evolving suite of technology solutions“. New operational frameworks and product developments are also already in place to aid service delivery and support their long-term digital transformation ambitions. The provider added that they were continuing to work with strategic technology partners including Cisco, Zoom and Mitel.

Much more expensive than Bt business , will leave them soon ...

its always help full when the person your talking with knows his business , and he did the experience was made very easy.

Thank You
P.S and i saved £17 PM

I’ve been a talk talk business customer for over 8 years now and everything was good until the recent separation of talk talk business from talk talk. I called to renew my contract in late January, I renewed for two more years.

Customers were not made aware of the business migration in late february and I only found out about it when I went to log into the old website and found that talk talk business had a new website and new portal (which I was unable to access). No communication was given to customers about how to access this portal and I spent time researching if the new website and migration was genuine as the communication to customers was none.

Once into the new portal you can’t access any invoices. The amount that came out of my account in February was more than the contract I had agreed to in January. I raised a case on 4th March in regards to this. I received a response on 16th March (over a week later) to confirm acknowledgment and that the case will be transferred to the relevant team. On 24th March I received an email to say my next payment due was now over £20 more than my contracted price. As this payment was due to be taken via direct debit the following week I called directly. Calls go to a call centre in India where they are unsure of any questions asked and give a generic scripted message. I said that I had been overcharged by over £20 and a few times the man told me this was correct as once you add the vat etc it gives you the total price. It took 4 back and forths before he realised the bill was incorrect. After a long hold and a talk with his supervisor I was assured I would be refunded for any overpayments.

On 2nd April I received a response to my email case enquiry (4 weeks after my initial enquiry) saying that a credit review has already been made and so they are closing the case. I’ve still not received any refund and I’m not entirely convinced I will be paying the contracted amount going forward.

Communication is poor, time to respond is awful, resolution response time is shocking and not providing invoices is illegal. My enquiry wasn’t a difficult one and should not be taking this long to be resolved. I believe this new talk talk business should be investigated by ofcom, and I encourage all others who are in similar situations and now tied into a long contract to also advise ofcom of the same.

I would recommend avoiding this company at all costs. They will take your money and you will struggle to recover it.

I had a great experience renewing my broadband contract thanks to Saidul Alam. He was professional, helpful, and took the time to understand my business needs, helping me find the right deal quickly and easily.

Not help full at all.
I did write email to cancel my account 11 days ago and I have not see a respond. Today 11 April 2026 go on the chat line with no helping either. She just closed the chat.

I called and the issue been solved.

Everything went smoothly and quickly. The agent was very friendly and did a great job tailoring the offer to suit my business perfectly. I’m very happy with the service and would definitely recommend.

Tom Morris was very helpful updating my contract and saving us money