My customer service representative
My customer service representative, Bernady, was great! He answered all my questions thoroughly and responded quickly. I ultimately decided to purchase a new machine, and he assisted me throughout the buying process.
The reason I’m giving 4 stars instead of 5 is that I called customer support three times and was placed in the callback queue each time, but I never received a call. I also opened a support ticket on the Takimia website and received a timely initial response, but unfortunately, my follow-up questions went unanswered. This happened twice!
Finally, out of desperation, I sent a message to anyone in customer service. That’s when Bernady stepped in, responded promptly, and continued to provide excellent support. He truly saved Takimia’s reputation in my eyes.





