Taggarts Anmeldelser 158

Bought a second hand Volvo XC40 from Taggarts in Hillington in 2022. I am disabled and needed a reliable car, so, I paid over the odds to buy from a reputable dealer. It spent a good deal of its first year in their workshop, 25 miles away, being 'repaired' while I ran around in loan cars. It had suffered water ingress and had to be 'bailed out'. Electrical components were damaged too. This caused the electrics to malfunction time and time again. I had to take them to the Ombudsman finally. I still cant get any communication from them. Probably hoping I go away. I lost thousands on this car and they couldnt care less. Be warned !

BEWARE BEWARE BEWARE
Buying experience when entering Lookers Jaguar Land Rover showroom Hillington Glasgow 2023
Second to none. VIP treatment.
Agreed to purchase a beautiful Range Rover Evoque Autobiography 2017 edition. 60k on the clock.
Presented to me under a red cloth reveal. Keys in a lovely presentation box. Wonderful, so happy, so special.
I have never experienced the purchasing of a car like this before. And I’ve had several cars in my over 30 years of
driving. Two brand new cars and several second hand, all from dealers, as a precaution, if things go wrong.
Eighteen miles on from leaving the showroom with this wonderful car, it came to a standstill on the motorway.
OOPS. Recovery vehicle back to the showroom.
On hindsight this is where I should have walked away. But again VIP treatment. I was given courtesy use of a brand
new VELOR 73 miles on clock whilst they fixed the broken down EVOGUE.
A faulty DPF was the issue.
When repaired it was driven to my door and the VELOR was picked up. My home is 5 hours drive from Glasgow.
Awe what a great organisation this Land Rover firm are. Good British Brand.
In local garage September and November 2024 for new alternator, crank pulley, battery, coil springs, tires, brake
pads discs and new reverse camera (water ingress on existing one). 69k on the clock.
Went on holiday for several weeks beginning of this year (not with car) and when back home and driving, heard
knocking from the back. Then battery would not keep a charge and boot would not stay closed.
In local garage diagnosed needing new haldex unit and a leak from windscreen
On 15th April I contacted Hillington branch and was told the warranty would not cover local garage repairs.
It had to be repaired at a Land Rover specialist as they use “prestige” Land Rover parts
Nearest branch Inverness who refused it when I told them the issues.
Hillington couldn’t look at it until October at the earliest.
Pentland Stirling booked it in for 30th April.
On the back of a recovery van at my expense (£660) off to Pentland Stirling it went.
Repaired, serviced, MOTed and ready for collection 30th May.
Time delay in collection due to work commitments and distance (5 hours drive away) my daughter picked it up
August. Mouldy, cob webs, spiders, stinking and still leaking.
When I emailed them for explanation on the condition, I was emailed back, told windscreen had been repaired and
no leaks detected but it was a health hazard for them to clean it.
Last week I contacted them three times for the documented proof that the leak had been fixed.
On third call they conceded they could not find proof so I asked to speak with a manager.
No return calls or communications.
Cleaned it myself to pristine condition and yesterday I got rid of it for less than all the repairs cost dreading that this
leak was causing more damage. 72k on the clock.
Range Rover parts are more than 4 times the price of normal garage parts. Making any warranty a false prophet.
After numerous request I have yet to speak with management of either Stirling Land Rover or Lookers Jaguar Land
Rover Hillington Glasgow.
Do not be sucked in like I was. 12k miles driven and over £26k out of pocket and I don’t have a car.
Look at the reviews on Trustpilot. (I wish I had) Unfortunately this is not an isolated incident
Trading Standards are my next avenue

Customer service at its very, very worst. Have moved my business elsewhere.

Booked my car in on the 10th March and was told earliest available appointment would be 12th May. Was originally going to be July but after explaining my car wasn’t charging they were kind enough to find me a slot only 2 months down the line. Went in on 12th May and I was hit with what will probably be a £5.5k bill to replace a junction box (Jaguar I-pace). Car has only done 37.5k miles. Went back to collect the car as it was apparently still mobile only to be told it won’t start. Was then told no courtesy cars are available. I will have to hire my 3rd car now whilst I wait and btw I don’t even know when it’ll be fixed. The car is literally costing me thousands not just because it’s an extremely unreliable car but because JLR is simply inadequate. All this and they are offering zero form of compensation. At £258 per hour labour I think there’s plenty room for some kind of compensation. Just because an extended warranty (which I paid for) will cover £2k of the overall costs doesn’t mean JLR shouldn’t be compensating me in some form or making an effort to find me a courtesy car or pay for a hire one at least. UPDATE 2/7/25: this place just gets worse, now been without my car for over 7 weeks. Was told there’s more faults with car and expected to pay even more so asked for an independent diagnostic test but still haven’t received after nearly 4 weeks. I’ve had to hire a car for 3 months at £800 per month since car stopped charging. Had a courtesy car for 1 month, a 3 month old Range Rover sport which leaked every time it rained. Told 2 weeks ago new part would arrive in 5 days but 2 weeks later still not arrived. Asked about another courtesy car today but I’ve simply been ignored.

Customer service is non-existent. Continually having phone and chase to get any update. Twice told my car was getting worked on when the LR app show it hadn’t moved. Told the car was ready when it wasn’t. Return the car with a dangerous fault due to their workmanship and no quality check causing no assisted braking. No response to 3 complaint emails by Hillington service manager or Looker’s complaints. Final email I include LR customers complaints, and they don’t response either.

Non existent customer service/complaints. No response whatsoever to written and telephone complaint. Completely ignored

Pauline and the Lookers team.
I cant thank you enough for your help in getting my Volvo xc90 purchased form another dealer down south.
The issues that were found with the vehicle were fixed the car drives like new a total transformation I can't highlight how please I am with the help and understanding and also sorting out the warranty side of the fixes required. The car drive like a dream thanks again.

I called the dealership as my coolant light had illuminated. Absolute delight to deal with Louise at the service desk was brilliant. Coolant topped up within 5 mins of arriving and back on the road. Well done Volvo Glasgow and a big thanks to Louise a credit to the team. :)

The worst dealership I have ever tried to buy a car from. Lookers online car valuation site wasn’t working, so after asking several times James Clive got back to me with a trade in valuation that was about £1000 less than several competitors, I then asked him if I sold car elsewhere what price could he do on the sale, no reply. The next day lookers online valuation site was working, it valued my car £1000 higher. I asked James why this was, no reply. After 3 days of no answers to my emails I asked to make a complaint to branch manager Euan, he said he would call me, several days later no call. All I wanted to do was buy a Volvo, what a dreadful example of customer experience. No doubt they’ll say we are always trying to improve how we work, but let’s be honest, this is not rocket science, replying to phone calls or email is basic respect and very simple. AVOID

Shambles, poor service, internal communication problems, cannot get through by phone " because I use Sky mobile " !
Lost a long standing customer, they have lost future business.
They really need to improve attitude, and get their act together.

Purchased a new car. Dealt with a low level sales person just new to the company. They were not that interested in the business is the over feel. Decided to pressure and got a price for trade in of old car for brand new car. Well what a process. On my last purchase we had a pleasant manager who offered us 5 year service plan (we bought cash) and overall a good experience. Well fast forward and it was Gordon - well what a guy and not in a good way. I will absolutely not be buying while he is there ever again. I tried to get them to offer similar on service plan and I had at one point 4 guys surrounding us saying it’s your car we shouldn’t be paying for services. We were cash buyers again.
It was a totally uncomfortable and unpleasant experience and never again.
Gordon was pushy arrogant and generally not nice. Sitting there like he owned the business and attitude was awful.
We bought the car but I won’t be back again the place has went to the dogs with him at the helm.
Good luck buying from this mob.

Extremely helpful service staff. Angus in the Service Dept is always polite, efficient and knowledgeable. I have been using Volvo Glasgow since I purchased my new car 3yrs ago and have always been delighted with the service I receive.

Land Rover extended warranty repairs approved in May for Discovery Sport. Car dropped of at garage on 15 July (earliest available date). Land Rover warranty have rebadged on original approval. Car has been in Lookers for 4 days with no progress. Constantly chasing them for updates without success. Appalling customer service - not what you expect from Land Rover.

I recently purchased a Jaguar and have been extremely pleased with the customer service at Lookers Jaguar Galsgow.I am very satisfied with my Jaguar purchase and would highly recommend it to anyone in the market for a high-end luxury vehicle.

The friendly attitude and knowledge of our sales contact, Robbie, he kept us informed all the way through from ordering to delivery and collection of car, on day of delivery he explained all the features of the car and all the things we needed to know about it, the whole experience and treatment from staff at Lookers, Lanarkshire was first class. This is the third car I have bought from Taggarts/Lookers and have never been let-down, a word also for their service department who also give great service.

The worst company to deal with. I bought a range rover from them over 2 years ago (02/02/2022) and they promised me 2 keys and they still haven't sent me the 2nd key yet. I have spoken to their managers several times but no one seems to care as they have sold the car they don't care anymore. Do NOT buy from them! Or atleast do NOT trust what they say or promise.
Ian mcalman
John maley
Jak red
All three above are liars and cheats.

Extremely poorly organised, very bad manners and absolutely none helpful

Service would not answer the phone spoke with 2 employees ones being the sale rep that sold me my car and still no return call, my partner had to go onsite for anything to be done about it. This has made me consider selling the car

I wouldn't trust these guys with my car. If they can't do the basics like pick up the phone, return a call or respond to an email what are the chances of them doing a good job with your car.

It's a real shame as they used to provide an excellent service pre covid but they just dont seem to care anymore.

One star because you can’t give none…. Horrendous, had car for nearly 3 weeks… don’t answer phones… don’t return your calls when you leave messages … don’t reply to emails especially after you ask for a courtesy car. Won’t be buying from Lookers ever again.