Absolutely awful experience
Absolutely awful experience. This company makes it nearly impossible to cancel a reservation, and it feels completely intentional.
First of all, their email system is a mess. The addresses all look the same—whether it’s “no-reply” or “info,” they appear nearly identical (“tableall”), which makes it incredibly easy to send your request to the wrong place without realizing it. It’s a perfect setup for customer confusion—and conveniently works in their favor when you’re trying to cancel.
I simply replied to the email they originally contacted me from, as anyone reasonably would. But somehow that’s not acceptable? You explicitly say not to contact the restaurant and to go through you—yet you send messages from what appears to be a no-reply address that looks just like your other emails. That’s misleading at best, deceptive at worst.
And then there’s the cancellation policy—no full refunds if you cancel within TWO WEEKS? That’s completely outrageous. What kind of costs is a restaurant incurring that far in advance? Are they prepping the meals weeks ahead? It makes no sense and feels like a blatant cash grab. I only noticed this buried in the fine print after booking, which is exactly how they want it.
This whole setup feels designed to trap customers.
Absolute crooks. Shame on you.






