tabby Anmeldelser 1 903

Replying to Tabby’s comment: Thank you for your response. I appreciate your willingness to assist, but my concern isn’t about understanding the process it’s about the inefficient handling and time spent resolving what should have been a straightforward refund.
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Sharing a recent customer experience with Next International and Tabby.

I returned an order to Next International because some items arrived damaged and others were unwanted. I was advised that the goods would be refunded and that the delivery charge would also be refunded.

The refund for the goods was correctly adjusted in my Tabby account. However, the delivery charge refund was sent to a card linked to a bank account that has been closed for six months.

Trying to get a resolution for this has taken four hours of my time. I spoke with at least six agents at Next International and four agents at Tabby, with both not listening or trying to understand my query and both parties repeatedly directing me back to the other while confirming that the refund had been processed.

At one point I received a call from someone claiming to be from Next International from a UK number I did not recognise. The caller rang once I picked up the caller didn’t say anything, hung up and then called again. Once the caller did speak got my name wrong and laughed about it, which came across as unprofessional. The caller advised me that they were from Next international then offered to process a manual refund if I provided my bank account details over the phone. As there were no formal security checks and the call itself raised concerns, I declined and asked for confirmation via email. The caller continued to speak over me and did not listen to my request, which added to the frustration.

A manual refund was apparently possible, which suggests the issue was recognised, yet neither side could clearly trace or resolve the original delivery refund.

The outcome is that if I want my refund I have to contact the bank linked to an account that was closed six months ago in order to try to retrieve.

It’s disappointing because the items arrived damaged and I was initially advised to return them and reorder, which I would have happily done. The delivery fee itself isn’t the issue it’s the time spent and the principle of how situations like this are handled.

I hope Next International and Tabby review how situations like this are handled so that customers are not left navigating between two companies to resolve a simple refund.

Ease of Access friendly and adjustable payment process you postpone payment if you cannot make it on time. They help you to purchase an item even if you don't have enough total amount at the moment you want to buy.

Very disappointing experience with Tabby as a business partner. When Tabby was still new in the UAE, we supported the platform and integrated it into our shop. Unfortunately, their partner support is extremely poor. Our business account was suddenly closed without a clear explanation and our payments were held. Since 2 February we have been told the review will take 30 days, but today is 6 March and we still receive the same automated responses. It feels like partners are only dealing with AI replies instead of real support. This is not how you treat businesses that helped grow your platform.

خدمة رائعه وتجاوب سريع ومميز من قبل خدمة العملاء الله يعطيهم العافية

متعاونين ومتجاوبين ماقد جيتهم وعندي مشكلة إلا ويتم حلها كل الشكر لتابي والقائمين عليه بالنسبة لاخر مشكلة صارت معي حلها لي موظف سعودي بيض الله وجهك اخوي على سرعة تجاوبك معي وصبرك علي وانا اشرح الموضوع

Good 👍🏻 lolkppp

Clear and easy payments , the best!!!

رائعة بكل شي

its time to good bye tabby. 1% extra card charge when you pay from credit card .

Bad customer service with very un professional customer services agents, will keep you long waiting &each one transfer to other agent, in the end it is customers who lost their times.

Its good and satisfying

مره حلو ويفك أزمات و كثير متاجر تتعامل معه شكراً تابي

تابي جميل جداً جداً و مهم و مريح في الاقساط و التسوق شكر خاص لشركة تابي

Tabby doesnt verify email addresses when creating an account. Therefore, a scammer made an account using my email address. When alerting customer service about this they dont seem to understand and want all my personal details. Why? It wont match the account anyway! Just send an email verification email so that the account needs to use a diff email address as it cannot enter the code.
This platform will be misused by bad people in no time with this policy.
PLEASE have better security!

Edit: Answer of tabby seems AI that doesnt understand. I dont want to add anything to my account. I want them to delete my email from an account a stranger created.

تجاربي كثيره وممتازه ثقه وامان واهم شي خدمة العملاء عندكم سرعه تواصل وتقدير للعميل

Good Services

سهل و أمن . سريع في تنفيذ الطلبات..شكرا تابي