System76 Anmeldelser 327

The support team service is way beyond great. Provided lots of precise and detailed information more than I inquired prior to my purchasing of a replacement heat sink for my laptop. Product delivered right on time with high quality packaging box and sponges to prevent physical damage along the way.

Purchase my first Linux laptop with System76 last year, a Darter Pro. A bit pricey, but it has everything I need, and I love it over my old Macbook. The only problem I had were the fans, which would turn on excessively, even during minor usage. It didn't affect performance, but it was very noticeable. Eventually the motherboard burned out, and I had to send it in for repairs.

The service rep was very kind, and reassured me that it was under warranty. They replaced the fan and motherboard, and even replaced the entire backside, since the glue that held the rubber pegs that elevate the laptop had heated off. Now the laptop runs great, very silent, and no major concerns on the software side.

Not sure if other users had a similar experience with faulty parts, but since it was under warranty, the repairs were a minor inconvenience. Overall I am very happy with my transition to Linux, and would recommend System76 to anyone who can afford the price, and isn't interested in building out their own machine.

I bought the Launch Heavy from these guys. I love the keyboard! It's a little smaller than what I am used to, but I've adapted very quickly and it doesn't bother me at all. The feedback is just right as well. Being able to tweak it just how I like it is a dream come true! I will most likely buy one of their laptops, if they're as good as their keyboards!

Communication was solid. Directed me to the piece I needed.

An absolute great find tailored to my needs! ChatGPT sent me to System76. Besides the recommendation, ChatGPT answered my “before purchase” questions, assisting me in tailoring my purchase to exactly what I wanted (Linux) and needed. Although my purchase was a laptop for my return to school (PhD pursuit), I am already considering a desktop system to run the “home” requirements. I am beyond a satisfied customer and I thank you for my new system.

Great to have a company finally supporting us Devs with a love to Linux based systems. Pricing is cool and the Hardware shipped is so light as if they forgot to put anything in. But it works on full speed.

I accidentally ordered the wrong speaker for my LemurPro. Thankfully they caught the error, and sent me an email to verify! Great catch!!! Received it quickly.
The only drawback...a tiny, less than a ounce $20 speaker, cost $39.56 in shipping! OUCH!!! AND I was charged sales tax on the shipping as well! Wasn't like there was any special handling! That's a bit steep! But I love my System 76 laptop and my husband loves his!

This one-of-a-kind arm64 server, ordered on 05/20/2026, and received the day before yesterday, works out of the box for the most part. It was easy to get the server connected to the LAN for remote administration. The System76 team also included a VGA-to-HDMI adapter for troubleshooting purposes, in case known issues with the NVIDIA graphics driver arise on arm64. Other minor issues might still be encountered, such as the custom hardware add-ons (e.g., WiFi and Bluetooth, extra SSD) not being detected by the software out of the box. Overall, I am satisfied with this server so far, despite the glitches.

Our Lemur notebook got damaged in an accident. The case was handled by Christian who guided us through the repair process with clear and swift communication.

Easy ordering process. Fast build and delivery time. Laptop works well and is super light.

Frequent contact from support, and a pretty rapid Turn-around-time for the repair even with ground shipping. The machine was returned FAR cleaner than it was submitted, and several informational tags that had worn off were replaced.

I really wanted to love this purchase. I like System76 hardware, I like the Lemur Pro design, and I’ve had good impressions of their products before. The laptop also arrived quickly with rush assembly and overnight shipping, which I paid for because I needed it for upcoming work.

Unfortunately, the unit arrived with a defective internal display. The laptop itself booted, and an external monitor worked, but the built-in screen stayed blank. After some troubleshooting, it was clearly a physical display or cable issue: the display would only work if I pressed on the back of the screen assembly.

Support was responsive and polite. They replied quickly and suggested a simple internal cable check I could try if comfortable. I appreciated that, and I did try the recommended check, but the issue appeared to be elsewhere in the display assembly.

The disappointing part is that I paid extra for rush assembly and overnight shipping, but because the laptop arrived defective, I still ended up spending time troubleshooting, emailing support, repacking the unit, driving to UPS, dropping it off, and waiting through the replacement cycle. In practice, I paid for speed but will receive a working laptop much later than expected, likely on a timeline closer to standard assembly and delivery.

I want to like this company, and the support person I dealt with was helpful. But the out-of-box defect and replacement process made the overall experience very disappointing before I even got a working unit. This feels like the kind of issue that could have been caught by a basic display check before shipping. I don’t like having to spend my own time resolving a problem with hardware that arrived defective, especially after paying extra to get it quickly.

Shipping was fast, even without the 3 day express service. Customer service was responsive to questions about packaging. Steam installed with no problems and my Community DayZ servers and all the Mods downloaded seamlessly. Just had to set Steam to ignore controllers for my mouse to work.

I learned about System 76 when I decided to move more of my computers over to linux and needed a new laptop for travel. I downloaded pop os and put it on a family computer and set up my workstation to dual boot from bios (I still need windows for a work application, so kept pop and windows on entirely separate partitions with their own boot managers so windows can't overwrite it). My experience with Pop was great, and after comparing a few models decided to get the lemur. It's light, easy to travel with, and doesn't waste my time. Just what I wanted. I bought some swag and a bag because I like the system 76 mission and ethos--it was great to discover the product and buyer experience really backs it up.

With a product portfolio as large as System 76's, it's comforting to know when an order is placed a technician reviews the parts for accuracy.

Thank you for saving me a return! The correct battery was shipped.

I had a technical issue regarding the suspend feature that was particularly annoying. Reaching out for tech support, Christian Tacda was assigned to my ticket and worked with me patiently and thoroughly to figure out what was causing my issue and help me get it working properly again. Thanks SO MUCH for having an excellent support team standing behind your products!

The computer shipped without Wifi and without the Camera. When will those arrive? The computer works flawlessly. I would buy the same computer again from System76. I worried about Copy Fail bug but it turns out from the Canonical release I saw today that 26.04 LTS was never vulnerable even when it first shipped. This is my first plunge into Linnux. Consider me a newbie!

Speedy delivery. Well packed. Great stickers!
And, of course, a killer system.

There needs to be more pro-active communication regarding the status of orders. Clearer communication on lead times for production at the time of order would also improve your customer experience. This can easily be automated via email or improvements on your account orders page to update your customers on the status of their orders.

That said, I did receive a response within 24 hours after having contacted your customer support team to inquire about my order.