Swimfun Australia Anmeldelser 10

TrustScore 4 av 5

4,0

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Informasjon om virksomheten

  1. Forhandler av badetøy

Skrevet av virksomheten

We are an online and retail business based in Sydney that focuses on providing quality prescription goggles & prescription diving masks for swimmers in Australia at affordable prices. To support your swimming and snorkelling, we continue to offer up to 20% discount on prescription Swimming Goggles and up to 50% discount on Diving Masks. In addition, we offer free delivery for all prescription goggles & diving masks purchases that are over $30 with a free no-questions-asked return policy. You have ZERO risk to buy prescription goggles and/or diving masks (refer to Return Policy).


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

10 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

Bruker vanligvis over én måned på å svare

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Takes some getting used to.

I’ve had these goggles for just over 1 week and used them three times. They take some getting used to. The first attempt was disappointing as water kept leaking into the right eye. No amount of tightening would stop the water entering. Second attempt was mildly better, but my eye sockets were quite sore after my 30 min swim. Third attempt was better. No leaks and slightly better comfort. Visually they are fine. I’ve purchased cheaper myopia goggles elsewhere, which have been far more comfortable to wear and also provide clear vision.

29. mars 2026
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Svar fra Swimfun Australia

Hi Kiki,

Thank you for sharing such detailed feedback. I’m glad to hear the seal and comfort improved by your third swim, but I’m sorry it took a few tries to get there!

Actually, many swimmers find that tightening the straps too much can backfire—it often puts uneven pressure on the gasket, which can cause leaks and that soreness around the eye sockets you experienced. Usually, a light, even seal is all that’s needed for our myopia range.

Since you’ve found other goggles more comfortable in the past, I want to make sure these live up to your expectations. If they still don't feel 100% right during your next swim, please reach out to us. We would be happy to suggest a different frame style from our collection that might better suit your eye socket shape, or offer a full refund.

Happy swimming,

Bob
Swimfun Australia

Vurdert til 5 av 5 stjerner

Happy that companies are thinking about us

I am so happy companies are thinking about people like us who have myopia with high power. It makes so much of a difference to be able to see clearly in the water.

26. mars 2026
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Svar fra Swimfun Australia

Thanks kindly for your feedback. We will continue our efforts to bring more quality products to add values to Australian society. Cheers,

Vurdert til 5 av 5 stjerner

It was easy to order

It was easy to order, the googles arrived quickly and they were of high quality

24. februar 2026
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Svar fra Swimfun Australia

Thank you kindly. Indeed, we are regrouping our products and hope that it will be more easy for customers to go through our website. Cheers, Bob

Vurdert til 5 av 5 stjerner

So happy with my new hyperopia swim…

So happy with my new hyperopia swim goggles! I can see again! Thanks!

24. februar 2026
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Svar fra Swimfun Australia

HI Wendy, thanks kindly. We will continue to bring more quality products. We also have a showroom in Sydney Bexley. We will work hard for good products and services. Best regards, Bob

Vurdert til 5 av 5 stjerner

Good quality goggles

Ordered 2 goggles for my child and they love it

7. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Swimfun Australia

Thanks. We will continue to expand our product range and bring more quality products. Cheers, Bob

Vurdert til 4 av 5 stjerner

Fast efficient service

Fast efficient service. Clear communication at all stages. Tracking was easy.

21. januar 2026
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Svar fra Swimfun Australia

HI Andrew,
Thank you for the 4-star rating! I am sorry to late reply as i just use Trustpilot. I'm very pleased to hear that our tracking and communication met your expectations. We work hard to ensure our service is as clear as the vision our goggles provide.

If there is anything we can do in the future to turn that into a 5-star experience for you, please don't hesitate to let us know. We hope you're enjoying your time in the water!

Best regards,
Bob
Swimfun Australia

Vurdert til 5 av 5 stjerner

My son absolutely loves his…

My son absolutely loves his prescription goggles.

27. januar 2026
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Svar fra Swimfun Australia

thanks for your feedback. Sorry for late reply. It is a great encouragement to us. We will continue our efforts. Cheers, Bob

Vurdert til 1 av 5 stjerner

I can’t get suction on goggles

I can’t get suction on goggles

26. januar 2026
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Svar fra Swimfun Australia

Hi Wendy,

Thank you for your feedback regarding the fit and suction. I sent you a detailed email last night to address these concerns directly, but I wanted to respond here as well. Sorry for so late reply as I just saw your comment at Trustpilot.

As a specialist in prescription eyewear, I know that every face shape is unique. When a pair doesn't achieve suction or causes discomfort, it usually means the frame shape isn't the right match for your specific bone structure. This is exactly why we maintain a "No-Hustle" return policy—to ensure our customers are never stuck with gear that isn't a perfect fit.

As mentioned in my email, I have offered a full refund or alternative goggles for you to try. We stand by our products and our service, and I’m sorry we couldn't identify the issue you have at the earliest time. I hope that we can work with you to resolve this.

Kind regards,

Bob
Swimfun Australia

Vurdert til 5 av 5 stjerner

Amazing and quick

Amazing I ordered Monday with my script and they were in my hands on Thursday. Fit great and I can see clearly. highly recommend

19. januar 2026
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Svar fra Swimfun Australia

Hi , thank you so much for the 5-star rating! Sorry for late reply as i just saw this. We’re thrilled you’re happy with your gear. We’ve recently opened our physical showroom in Bexley, so if you ever need a fitting or want to check out our new range in person, we’d love to see you there! Happy swimming, Bob."

Vurdert til 5 av 5 stjerner

Prescription diving mask

Easy to order, extremely quick delivery, very happy with product, would definitely recommend.

15. januar 2026
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Svar fra Swimfun Australia

Hi Bridget! Thank you so much for the kind words. We’re thrilled to hear that you found the ordering process easy and that your gear arrived so quickly.

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