Swaggle 

I ordered something online got charged $20 more can’t get in contact with them email them six times supposed to get back to you shortly it’s been over a day disgusting service nobody ever wants to speak to you on the phone these days pisses me off

Upon placing an order nearly a month ago it has still not arrived. Trying to contact Swaggle customer support is like trying to get blood out of a stone. Finally, when support did respond they advise they were treating this as a lost delivery and asked if I wanted a refund or reorder. I asked for a reorder and then have heard not a word since. Appalling that there is no contact phone number. At this point I am out of pocket with no product to show for it.

I am extremely disappointed with my experience ordering from Swaggle. While their prices may appear competitive, the lack of customer service completely outweighs any potential savings.

It is very concerning that there is no direct phone number available to contact customer support. When issues arise with an order, customers are left with no practical way to speak to a real person for assistance. Instead, the only option available is an AI chatbot, which is unable to properly address customer concerns or provide meaningful help. This is a major red flag for any company that claims to value its customers.

In addition, the level of communication is extremely poor. After placing my order, there were very limited updates regarding its status, and attempts to contact Swaggle by email about the order have gone unanswered. Customers should not have to chase basic information about their purchase.

Overall, the lack of accessible support, reliance on an AI chatbot instead of real customer service staff, and failure to respond to customer enquiries creates a very frustrating experience. Considering that Swaggle is owned by Coles, this situation also reflects poorly on the parent company.

Based on this experience, I would not purchase from Swaggle again and cannot recommend them to others.

Useless if there are any errors and provide no help / resolution / customer service (are affiliated with Coles Pet Food) even though your email address is included in the order. They hold onto your order for over a week and then return it to the sender without any contact/ communication with the customer.

The actual house number was not included in the order, due to my error or system error or something else, not sure? No QA was performed, no customer service to resolve the error was performed and no due diligence was exercised (to make it worse, they use the ever unreliable Couriers Please who made the same mistakes of doing absolutely nothing to resolve the error). Swaggle's response, it would be helpful if you could include your house number in future but my response is, it would be helpful if Swaggle or Couriers Please actually contacted me to advise of the error (again my email address was provided on the order).
I understand that but my comments remain valid such as,
1. Couriers Please had the parcel for over a week in Melbourne and did nothing to resolve the error (my email address is on the order).
2. Swaggle and Couriers Please, wasted my time because no effort / attempt was made at any time to contact me by email (my email address is on the order), from Swaggle nor Couriers Please, to query the error.
3. No QA nor customer service was not done by Swaggle nor Couriers Please at any point in time.
4. It would have been helpful if Swaggle and or Couriers Please actually tried to resolve the error by contacting me but no one did.
5. Is this the same kind of service you would expect to be provided to you and be totally satisfied with under the same circumstances?

Summary - Swaggle's response, it would be helpful if you could include your house number in future but my response is, it would be helpful if Swaggle or Couriers Please actually contacted me to advise of the error (again my email address was provided on the order).

PS/ Swaggle also advertise products are available at a discount and after paying for them, you are advised 1 - 2 days later that some of the products are not in stock and will not be available at the discounted price in future. This appears to be 'bait advertising' and providing 'false and or misleading information', both breaches under the Australian Consumer Act.

Amazing dog treats at wonderfully great prices.

Freight said next day metro, took 5 days to arrive (2 just to leave the warehouse and 3 to arrive in inner Melbourne). Price was very good but considering I had to purchase additional food to cover the time between ordering and arriving didn't actually save anything.

Fantastic fast service & great price! Ordered Spd100 puppy food and a Snooza dog bed (which was spotless unlike the ones I saw in the petstores which were all dusty etc, which was the original reason for ordering online).
Highly recommend.

Swaggle's prices on dry dog food (Royal Canin Poodle breed) and Epiotic ear cleanser were extremely competitive, they communicated well and shipped the product quickly. It arrived quickly and well-packed.

Very happy with Swaggle. Got a good discount on my first purchase. Delivery was quick and pricing was reasonable :)
Will buy again.

Great prices

Great work, fast delivery, good prices!

I found swaggle through my flybuys offers.. I wasn’t really sure what it was but was pleasantly surprised the website was easy to use lots of products for my pets needs.. shipping was super fast highly recommend

Very efficient. Received items within a few days

good value for money, everything went smooth.

Price was the best online by around 20+ which is significant on a $100+ purchase!

Customer service is impossible to contact. The live chat option does not work even within the hours they say they’re available, and emails are not replied to.

Their prices are good, but other stores price match so I won’t be using them again.

The cheapest price for the product and very fast delivery with excellent correspondence. I would recommend to every one.

good service online and free postage.
dogs like biscuits,always wanting some
very good price for a 10kg box,cheaper than a 5kg box of other brands.
yes i would recommend these biscuits and the company

Cheaper than all the competitors and service was quick for delivery.