Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
2,5
5 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This company is a scam. No customer service, return policy is non existent, no response for info on return process. Do not order; I would give 0 stars if I could. Dress was too small, poor quality, and I'm stuck with it. wish I had looked here first. Pictures of two women are fake; there is no one behind this company. What a poor representation of small business.
Do not order anything from this online scam. I ordered a dress and did receive it 4 weeks later. It was of very poor quality and did not fit. Althought they have a 30 day return policy, am unable to get return instructions...the website does not exist and there is a nowhere to contact them. It is a scam....I have reported this to the BBB Scam
DO NOT BUY from these people , they are crooks. I ordered 2 dresses that when delivered turned out to be of cheap making, badly finished and not even like the photos. One of them showed with sparkling sequence in the photo and there were no sparkling anything. The other photo was a copy from another site that made believe it was the same dress - it wasn’t- even the model was the same to the other site. Now I’ve been asking for the return form - as instructed in Susan & Sarah Toronto website, and nobody responds. Delivered July 4, they say 30 days return allowed, it is now July 17, and nobody responds. Again, crooks!
I recently ordered and received a dress from susan and sarah toronto, online, and what arrived was different to what I ordered, so I spent two weeks writing on various sites that purported to be the process to dispute the purchase and find out how to return the item 'for a full refund within thirty days'. I was unsuccessful. They seem to ignore all emails and even on their fb page I messaged them and got no response. DO NOT ORDER FROM THIS COMPANY!!!
I would not recommend buying from Susan & Sarah Toronto.
The dress I received looked nothing like I expected. It was much shorter than it appeared in the photos, the fabric quality was poor, and the fit was terrible. The dress has never been worn, still has the tags on, and is in the same condition it arrived in.
The biggest issue, though, is the return process. Their website clearly states they have a 30-day return policy, so I contacted them well within that timeframe asking for the return address. Instead of giving me the information to return the dress, they kept sending me emails offering 10%, 20%, 30%, and finally 40% back, or store credit. I repeatedly told them I didn't want a replacement or a partial refund. I simply wanted to return the dress according to the policy on their own website. Despite asking multiple times, they refused to provide the return instructions or return address.
At this point, the advertised 30-day return policy feels meaningless because I was never actually given the opportunity to return the item.
If you're thinking about ordering from this company, I'd be very careful. Based on my experience, I definitely won't be buying from them again.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
