Brilliant service. Superb fast delivery. Delt with Simon and also Georgia for some technical issues I had . It was me not the product. Brilliant service all round ordered another one as over the moo... Vis mer
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I was shipped a used item instead of a new item, which i could tell straight away from the markings and the LCD display. After negotiating discount rather than sending the item back I realised tha... Vis mer
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I bought IR panel heaters X2 worth over £600, I started to realise they were faulty, turning off and not turning on - I contact the customer services who asked for some photos and advised and said the... Vis mer
Having recently built an outdoor covered pergola in our bottom garden we wanted some way to heat the space. We don't get any sun down there so its always a bit cooler in the evenings but its... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Surya Heating are one of the original pioneers of infrared heating in the UK, helping thousands of homeowners across the country switch to clean, efficient infrared heating. Boasting some of the quickest turnaround times in the UK for custom printed heating panels, our growing pool of clients has now spread out to continental Europe, as the push for greener technologies grows stronger.
Kontaktopplysninger
86 Scudamore Road, LE3 1UQ, Leicester, Storbritannia
- 01163214124
- cs@suryaheating.co.uk
- suryaheating.co.uk
4,0
Bra
727 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Terrible customer service
Terrible customer service. Its been 4 months since I ordered two infra red panels which were both faulty. I still don't have 2 working panels and I've had to purchase additional heaters to get me through the winter. Terrible Terrible service!!
Edit following response from Surya Heating: Disappointing to receive this factually incorrect response. I did not refuse the options suggested, I simply insisted that I must be sent a replacement before I would return the faulty panel as I couldn't be left without any heating at all with two small children in the winter. Even a faulty heater is better than no heater!!
What I find most disappointing is the lack of acknowledgement of the poor customer service. Yet again, a week after sending an email confirming how I would like to proceed I have had to chase for a response. I still don't have a replacement heater!!! The saga and disappointment continues.
21. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Surya Heating
Hi Nicola. Firstly, I'd like to apologise for the experience you have had with us. Having discussed this with my colleagues in the Customer Services department, I can see that we sent you out a replacement panel, which also had issues.To rectify this, we then sent you out a Wi-Fi plug, however there were still issues with this too. We then offered to collect the panels from you, however this offer was refused. We then offered you a replacement Image IR Panel from our warehouse stock, but this too was also refused. We then offered you an advance replacement (which is outside our usual exchanges policy) where we offered to send out another panel before receiving your faulty unit, but this too was also refused. At this point, we don't have any options left to offer you which is unfortunate. We very much do wish to resolve this for you, but if all our offers are being refused, then it seems we are at an impasse. You are always welcome to call us to discuss this further on 0116 321 4124, and we will be happy to resolve this, provided you are happy to do so.
Edit (29/02/24): Having spoken to my colleague in Customer Services, she phoned and emailed you yesterday morning, and your replacement panel has been dispatched and will be delivered today, to which you finally replied with your thanks. Once the faulty panel has been collected, the matter should be resolved.
Product was good value for money and…
Product was good value for money and shipped quickly.
8. februar 2024
Svar fra Surya Heating
Hi Philip! Thank you so much for your amazing review! We hope you enjoy your Bar Heater :) please let us know if you need anything else from us on 0116 321 4124. The Surya Heating Team.
Simon dealt with my inquire very well…
Simon dealt with my inquire very well and would recommend this company highly
16. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Surya Heating
Hi Clyde! Thank you so much for your great review! We appreciate the feedback and are pleased that Simon was able to help you out. Please feel free to reach out to us on 0116 321 4124 if you need anything else in the future. The Surya Heating Team.
Svar fra Surya Heating
Hi Steve! Thank you so much for your great review! Please get in touch if you need anything further from us on 0116 321 4124. The Surya Heating Team.
Georgia’s great service
Georgia was so efficient in replacing a remote control unit even though it was out of guarantee! Service like this gives you confidence in purchasing from this company.
2. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Surya Heating
Hi Bob! Thank you so much for your amazing review! We're glad that Georgia was able to provide you with such great service :) Please feel free to reach out to us on 0116 321 4124 if you need anything else from us in the future. The Surya Heating Team.
Purchasing was straightforward
Purchasing was straightforward; delivery timely.
I had it installed by an electrician to give a better appearance.
27. november 2023
Svar fra Surya Heating
Hi Kevin! Thank you so much for your great review! We agree that hardwiring your heaters gives a really nice clean finish with no visible wires. If you need anything else in the future, please feel free to reach out on 0116 321 4124. The Surya Heating Team.
Good company to do business with
They had just what I was looking for at really great prices. I am really pleased with the two patio heaters that I purchased.
1. februar 2024
Svar fra Surya Heating
Hi David! Thank you so much for your great review! It's great to hear that you're happy with your patio heaters :) please let us know if you need anything else from us on 0116 321 4124. The Surya Heating Team.
Very Happy with the product
Very Happy with the product, it does exactly what was promised
31. januar 2024
Svar fra Surya Heating
Hi! Thank you so much for your great review! If you need anything else from us in the future, then please feel free to give us a call on 0116 321 4124. The Surya Heating Team.
Lovely heating resource for a small bathroom.
Arrived on time, perfectly packaged. Looks good, very simple, very slim, could be positioned anywhere. So far so good, can really feel the heat.
31. januar 2024
Svar fra Surya Heating
Hi Melany! Thanks so much for your amazing review! We're glad to hear that you're pleased with the service and the product. Please feel free to get in touch on 0116 321 4124 if you need anything further from us in the future. The Surya Heating Team.
Aurora Wi-Fi Remote Controllable Infrared Bar Heater
I have now purchased 6 Aurora Wi-Fi Remote Controllable Infrared Bar Heater units from Surya Heating which is testimony enough for the product. However, Surya Heating have actually lowered the price per unit since buying the first ones. Their website is easy to navigate; customer service/technical service is excellent and their delivery service is super fast - maybe I just got lucky but I took a punt and didn't pay extra for next day delivery but my order arrived the next day anyway! I guess that's why I keep going back. Happy customer.
30. januar 2024
Svar fra Surya Heating
Hi Chris! Thank you so much for your amazing review! The Aurora Bar Heater is a great product (and very powerful too), and we're glad to hear that you love them so much :) Please do let us know if you need anything further from us in the future on 0116 321 4124. The Surya Heating Team.
Brilliant service
Brilliant service from Georgia at customer services. I decided after buying my infrared panel that I wanted to exchange it for a slightly more powerful one. The new unit arrived the next day and the old one was picked up at the same time. The process couldn’t have been easier. I highly recommend Surya.
2. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Surya Heating
Hi John! Thank you so much for your great review! We're glad that Georgia was able to provide you with such excellent service! :) Please do let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
Disappointing, not an effective solution.
So on a positive note the communication and company website is excellent, I used the room calculator and was able to pick the appropriate product. I went for the 900w NXT gen which was 50w more than recommended.
Order process was easy and delivery and communication excellent. The product is very smart looking and easy to instal, I went for a wall mounting.
So I set up the heater and turned it on, the room temperature was 9 degrees and I set the thermostat for 22 degrees. (Note it was 2 degrees outside) After 8 hours of continuous heating the room temperature only reached 11.5 degrees which was very disappointing. The next day I used a standard fan heater to bring the room temperature up to 22 degrees with the Surya panel set to 22 degrees. After switching off the fan heater I was disappointed to see the temperature start to drop and despite the panel being on it could not maintain the heat and after four hours the room temperature had dropped to 12.5 degrees.
I have seen similar feedback where Surya suggest adding an additional panel which makes me question the calculator function.
Now looking at fan and oil filled alternatives, shame as the product looks great but just can’t do the job.
8. januar 2024
Svar fra Surya Heating
Hi Martyn, firstly our apologies for the experience you've had with our heaters. The only thing I can suggest right now is to get in touch with our team on 0116 321 4124, and we can discuss the space you're trying to heat in a bit more detail, and provide an alternative installation for you (such as the recommended wattage split across 2 panels, and providing a better spread of heat). Our on-site calculator provides an estimate as to the amount of watts you'd need for your space, but unfortunately can't take into account room shape, or how many actual heaters you'd need or other such factors. Our apologies once more.
worst panel and experience
Probably one of the worst panel we have bought and we have five. The WiFi part relies on the Bluetooth remote to work and drops out or disconnects for long periods. The company still charged the collection for the return as they deemed it okay. If they think it’s a good product and go against customer rights, I could not recommend Surya Heating or their actual Business name of Mirrorstone Heating to anyone. Experience and communication documented.
9. januar 2024
Svar fra Surya Heating
Hi Tony, firstly our apologies for your experience and the difficulties you had with your panel. Having spoken to the Customer Services department about this, I understand that we could not replicate the issues you were experiencing with the panel once we received it back at our warehouse, and that the panel, remote, and app connection were functioning as normal after approximately 4 hours of testing. That said, the Customer Services department have now issued a refund for your order, which should be completed and in your account within 3-5 working days. Our apologies once more. The Surya Heating Team.
Just installed a whole system in a…
Just installed a whole system in a bungalow, on ceilings, to replace storage heaters. Customer is amazed at how little they cost to run, how sleek they look, using ceiling brackets. They are very easy to control, using WiFi or the remote control, heating each room very quickly.
Would highly recommend.
9. januar 2024
Svar fra Surya Heating
Hi Ian! Thank you so much for your great review and for installing our panels for your client! It's amazing to hear that your client is so happy with them, and that they're working as a nice upgrade on the storage heaters :) If you need to install any more panels for any more of your clients, you can always get in touch on 0116 321 4124. The Surya Heating Team.
Very poor customer service
Very poor customer service. The Website says 2 in stock, and when I ordered and paid for next-day delivery, customer service confirmed that it would be sent. After 2 days of follow-up, I have been told it's not in stock! Funny thing is no one is bothered to even call the customer that item is not in stock for over 1 month, what a joke!
17. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Surya Heating
Hi Mak, firstly our apologies for the level of service you received. It is worth noting that we don't list live stock levels on our website, so we have never stated on site that we have 2 units of anything left. The second thing that is worth noting is that we do put red banners on any products that are out of stock, stating when the expected return dates are, and we make them as visible as possible, as many of our customers are happy to wait. I understand that the product you ordered had one of these banners but you unfortunately didn't see it. With that said, we do once again apologise for the service, we'll take this experience on board and use it to improve our services for the future. The Surya Heating Team.
highly recommended
Dealt with Simon, knowledgable and helpful, thanks again 👍
12. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Surya Heating
Hi Phil! Thank you so much for your great review! We're glad to hear that SImon was a great help to you :) Please feel free to give us a call on 0116 321 4124 if you need anything in the future. The Surya Heating Team.
Great company and great products!
Great company and great products!
We use these guys for all heating units and we have never been let down!
Spot on for price and even though we were late this time with the order it was still here the next day.
100% recommended!
Chris.
3. januar 2024
Svar fra Surya Heating
Hi Chris! Thank you so much for your great review! And thank you too for your repeat orders, it's all very much appreciated! :) You know where we are if you need anything in the future - 0116 321 4124. The Surya Heating Team.
Svar fra Surya Heating
Hi Mark! Thank you so much for your great review! We're glad that you were happy with the level of service we provided for you :) Please let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
The heater is easy to use and silent…
The heater is easy to use and silent which is great. It heats up instantly.
9. januar 2024
Svar fra Surya Heating
Hi Lynn! Thank you so much for your great review! I think silent heating is one of those things that you don't appreciate until you have it! :) Please let us know if you need anything further from us on 0116 321 4124. The Surya Heating Team.
Great infrared heaters.
Great infrared heaters.
We have panel and bar heaters by mirrorstone.
Work well recommended.
You can heat where you want very effectively.
8. januar 2024
Svar fra Surya Heating
Hi Rebecca! Thank you so much for your amazing review! It's great to hear that your heaters are working well for you :) Please feel free to reach out to us on 0116 321 4124 if you need anything else from us in the future. The Surya Heating Team.
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