Surya Heating Anmeldelser 

I ordered a 3 kW Ionis infrared bar heater (Wi-Fi/remote version). On first power-up it displayed error code E1 instead of showing the room temperature, so it appears faulty on arrival.

I logged the return promptly (Return #78) and was told a FedEx collection would be arranged. The stated collection date came and went, and communication has been slow, leaving me with a boxed-up faulty item and my money tied up. I live in a rural Highlands location, so I need a realistic collection arrangement and at least a basic update/collection reference (tracking) so I’m not waiting in all day.

I’ve now opened a PayPal dispute to ensure there’s a formal timeline. If this is resolved quickly (collection completed and refund issued), I’ll update this review.

Their service is very good

I have been dealing with this company since 2021 for a couple of property renovations. The service team has always been excellent, friendly and very informative. A very nice company to deal with.

Heater wasn't delivered!
Customer service very poor. Very late responding to emails, had to phone and chase for updates.
Requested refund after not receiving my order - took 5 days to issue this, and that was only after chasing again!!

I bought IR panel heaters X2 worth over £600, I started to realise they were faulty, turning off and not turning on - I contact the customer services who asked for some photos and advised and said they could see what the issue was. They wouldn't refund me but would come collect it to replace it and fix. After 3 emails they still won't reply to me. I have had to ring citizens advice and Trading Standards. This is hugely affecting my mental state after losing my job recently and having to find other work and now I don't have proper heating and this company doesn't care.

We approached Surya Heating for a custom Image IR panel after looking at their site, this would not be the 1st product purchased from them and trusted their advice and products.
Bijal responded to our enquiry very quickly and all through the short process of uploading a custom image through to approval of an proof sent soon after that same day.
Picture has been chosen, vetted and approved within a short couple of hrs and sent for print.
Couldn't be happier with the service received and would highly recommend.

We have had three separate issues with Mirrorstone bar heaters in just over two years, and the overall experience has been extremely disappointing. The heaters themselves have been poor quality, with different faults each time that should not be happening within this time frame.

Customer service has been consistently dismissive. Despite their own published warranty policy not stating that replacements are excluded, they now insist that their warranty does not properly cover replacement units and refuse to help. Each time a unit has failed, we have had to pay for electricians to uninstall and reinstall the heaters at our own cost, which adds up very quickly.

At this point, they have left us with no option but to contact Trading Standards and explore our rights further, as we do not feel they have acted fairly or in line with their own policy.

I ordered a personalised infrared heating panel. I had a lot of trouble trying to source the exact picture I wanted but Bijal Dabhi went above and beyond in order to help me with the cropping of my picture for the panel I wanted. He even checked out similar pictures for me to use in Google! It took a couple of weeks for delivery, but this is understandable with a personalised print. I have not yet installed my heater but am very happy with how it looks and I'm sure it will perform well.

Great customer service from Simon. Knowledgeable and efficient.

Ordered a 1.8kw Ionis infrared bar heater on 4th September. It arrived a few days later (following week). 5/6 weeks later it was dead. I contacted the customer support using the ‘contact us’ part of the website. Didn't get a reply at all. Sent an email after a few more days of waiting and they replied to say I had to return it at my own expense in order to get a refund or replacement! I was told because it didn’t go faulty within the first 28 days that it was then my responsibility to return it. Poor service and now either way, I’ve ended up paying more for the heater than I originally spent, and in all honesty it was barely worth the money to start with. Poor product and poor service. This is the reason why people use the likes of Amazon etc. most companies would refund the cost of the return once they find the unit to be faulty etc. Not this place.

Very easy process even with my heater being personalised and quick delivery I love my product it's even better than I imagined thanks so much ☺️☺️☺️

I cannot thank Daniel enough for his patience and understanding of my personal condition.
He was brilliant in verbally helping me set up my heater via the app.

A credit to the company

What a great shopping experience. Very quick in answering my questions before I bought my mirror infra red panel. They then checked that I had a good experience with my query. Ordered the item, and their choice of courier was excellent. FedEx kept me informed and product was with me 20 hours after my order. Surya then sent me a message to confirm all was ok. Brilliant customer service. Many thanks-I would certainly want to do business either way you again

Timer on the IR Bar heater we bought does not work.
Response to initial email was rapid but did not solve the problem.
Subsequent emails have been ignored.
Seems the only way to get a response is to leave a bad review here!

I bought two outdoor Thiea 1.5kw heaters, unfortunately only recieved one and it wasn’t powerful enough.
However Simon in customer services answered my call very quickly and organised two Athena units with twice the power and I even got some money back due to an offer.
Excellent customer service!

Kaz and Simon were a tremendous help with this large order for our church building. They offered clear technical advice, guided us to the most suitable product for our needs and negotiated a handy discount. The system is now in operation and, compared to the old oil convective heating, it warms up in no time at all and reaches temperatures we could only pray for before!

I’ll be honest! 1 star is a bit generous! If you are a professional installer STAY WELL CLEAR OF THIS COMPANY!! They cost me twice the value of the product all due to their ineptitude and a 3rd rate courier.
Issue no1 - Next day delivery
Cost of this service was reasonable but they use DX express who think 4 days is next day
2nd issue. Product in the box did not match product labeled on the box.
Called customer service, got put through to wrong dept who couldn’t deal with my complaint and couldn’t transfer me to the customer services. Had to send an email with proof of their mistake to get a call back only to be informed they couldn’t dispatch the correct item until the following week, lack of staff was the excuse given for that one.
Company was instructed to pick up their product and give a full refund!
Considering they were dealing someone who installs electrical heating systems for a living you’d think they would move heaven and earth to resolve issues, but their response and offer to compensate for their incompetence was taken as an insult and they clearly don’t value customers.
Good luck if you choose to proceed with using this company!!!

Superb help from Simon! I live locally so didn't want to pay postage for an accessory I was interested in. Simon was able to take payment over the phone and I'll be collecting on Monday! Thank you Simon.

Great service, fast delivery & great customer service & after care

Simon Donnerstag took great time & patience with answering ALL my many, many questions. Most helpful from start to finish. Cheers!