SuperPay.Me Anmeldelser 3 672

Svar fra SuperPay.Me

Oppdatert: 3. feb. 2024

Hi,

January and February are typically slow months for survey opportunities. you will find opportunities, but just not as many as you would at other times of the year.

We do not block accounts for "no reason". If your account was blocked, then there is an issue detected by our security which has caused your account to be correctly suspended. We look forward to providing that information once we receive your account details.

Update

Thanks for providing your details.

You say that your account was blocked twice for no reason, but we both know that not to be true as you have raised a ticket and received a response on both occasions. Here are the details.

1 - Your account was flagged to complete a name and address verification check on 12 January 2024. This is as per the checks you are informed of prior to joining our site and ensures that we cna verify the details of anyone we send money to.

2 - Your account was blocked by our security system after you attempted to use an IP address registered to another country than the one you are registered in on 31st January 2024. This foreign IP issue then happened a second time on 1st February 2024. Yo were correctly blocked as a result. This security measure prevent people trying to fraudulently access surveys meant for other countries by using IP changing software which is banned on our site.

You then requested your account be closed shortly after being caught attempting to use foreign Ip addresses.

So despite being well aware on both occasions why your account was blocked, one for a valid security check, and the other for a clear breach of our rules, you then wrote a revenge review (after being banned for breaking our rules) claiming it was blocked for no reason in what simply appears a deliberate attempt to mislead other readers.

You also mentioned that you had issues finding surveys, however we can see that throughout January you actually received, completed and received credit for a number of surveys. With your permission, we will happily post a list of those along with their values. Sadly this seems to be another attempt to mis-inform.

Finally we can see you then received a number of payments on the back of those credits. All of those payments were sent within a few hours of request, but we notice that you failed to mention this as part of your review. Again we can only assume you left that out deliberately to try and back up an entirely inaccurate review.

Again, with your permission, we are happy to provide more details of that.

We look forward to you confirming the facts we have presented, and giving us the opportunity to verify those facts by providing your permission to post full details of your actual experience with us that has been inaccurately reported and/or deliberately left out.

Update
We provided two very valid reasons as to why your account was put on hold. one for a security check, and the other because you used Ip changing software to change your country location. it is entirely possible for you to not leave your country, and change you Ip to another country location (we suggest you search online for explanations), although we already provided the most common reasons to our in our ticket response when we told you why you had been blocked.

The device to use to access the site is not the issue. we suggest you take time to understand the issue and then perhaps you can take responsibility for your actions. In the meantime, please stop posting false information highlighted by the facts we presented.

Update

In summary, almost the entire review is false. As we've shown multiple times, your account was blocked for two very justifiable reasons, and finally got you to admit you've received many surveys and payments from us rendering the entire review false. Your lack of understanding over the use of foreign Ip addresses is not a reflection of the service you received on our site, but is an issue you need to resolve.

Svar fra SuperPay.Me

6. feb. 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online. Our $1 cashout and fast payments are just some of the ways we use to help our members access their earnings quickly as we know how important and essential this may be.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Svar fra SuperPay.Me

6. feb. 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Svar fra SuperPay.Me

Oppdatert: 27. jan. 2024

Hi,

We've requested your account information and once received will provide a full and facture response.

All tickets and emails receive a response within 8 hours, no exceptions. Simply view your support ticket to see details of any response.

We look forward to receiving your account details and will provide a full explanation of the status of your account and what has or has not happened.

Update

thanks for providing your account information.

As you are aware, because you have responded to our ticket responses, you received a response to all three tickets you raised. not only that, but on each occasion that reply was sent within 1 hour of the ticket being raised.

You were informed of the status of your account provided with the required instructions to follow.

As you were informed, your account was flagged to complete and offer verification check in line with the terms you agreed to upon joining. once completed successfully you will be able to re-request your payment.

Update

If you have reached 30 days, then you should respond to the support ticket already raised as per the instructions provided in our previous responses.

We would prefer to be able to reactivate accounts quicker than 30 or 60 days, however the time taken is out of our control and dictated by the length of time taken by 3rd parties to provide the information we require.

Svar fra SuperPay.Me

30. jan. 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Svar fra SuperPay.Me

30. jan. 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online. Our $1 cashout and fast payments are just some of the ways we use to help our members access their earnings quickly as we know how important and essential this may be.
We are constantly trying to improve our service and are doing our best to introduce more surveys and increase earning opportunities for our members.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Svar fra SuperPay.Me

30. jan. 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online. Our $1 cashout and fast payments are just some of the ways we use to help our members access their earnings quickly as we know how important and essential this may be.
We are constantly trying to improve our service and are doing our best to introduce more surveys and increase earning opportunities for our members.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Svar fra SuperPay.Me

30. jan. 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online. Our $1 cashout and fast payments are just some of the ways we use to help our members access their earnings quickly as we know how important and essential this may be.
We are constantly trying to improve our service and are doing our best to introduce more surveys and increase earning opportunities for our members.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Svar fra SuperPay.Me

30. jan. 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Svar fra SuperPay.Me

16. jan. 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online. Our $1 cashout and fast payments are just some of the ways we use to help our members access their earnings quickly as we know how important and essential this may be.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Svar fra SuperPay.Me

9. jan. 2024

Hi

Please raise a support ticket and we can try and assist you. You will find support ticket under Help on the main menu of the site.

Thanks
www.superpay.me

Svar fra SuperPay.Me

6. jan. 2024

Hi

Please stop duplicating false negative reviews. You are banned permanently and won't be allowed back because of your actions. You won't receive any other response other than that below to any future review on Trustpilot

1 - You were correctly banned from our site for a clear breach of our rules.
2 -You know you were correctly banned and previously accepted responsibility for the issue.
3 - We were at no point rude, this is simply a revenge post because we did not reactivate your account, and you don't like that.
4 Removal of your previous posts, and attempting to replace them with these false claims is a deliberate attempt to deceive people and is a whole new level of unacceptable.

While you have attempted to delete the previous review you left, we thankfully have a copy of what we wrote and what you replied and we will therefore share the information of what we previously told you and your response taking responsibility for that (or at least blaming your grandkids).

You were informed that you were correctly banned for our site for deliberately changing your country location, a clear breach of our terms. You were informed that this is not acceptable and is typically the behaviour of someone trying to access more surveys targeted towards other countries, in summary it is in effect fraud.

Your response was as follows:

"Thanx for explain but I am not a cheater please your site was open in my phone suddenly I leave phone for any work my grandchildren pick up the phone may be child scrolling and something going wrong really apologize "

So you accept that this was your error, whether because you did it yourself or your "grandkids" did it accidently. To now have the audacity to come on here and accuse us of being rude and leave a 1 star review is quite simply disgusting and deceptive behaviour. if you are comfortable with that, then that says a lot.

To try and blame your grandkids for changing specifically your country location, which requires logging into your account, accessing your profile, editing your profile, then specifically altering the country to one offering more surveys than your own registered, and then saving those changes is in itself quite a claim. Based on the claims your making in these reviews, i think we can safely say there is a high percentage chance there is not much truth in that either.

As we stated previously, we have no further intention to respond to this review, or the continued spamming of our tickets and emails. We will however happily copy and paste these facts onto any further false and misleading reviews you wish to post ( i believe you've now deleted 3 previous ones) as we won't have anyone spreading lies online and trying to hide the facts from people.

Please try taking some responsibility or your actions and stop leaving false reviews out of revenge.

Not only are you banned from this site, please do not attempt to join any of the sites we own and operate, you are quite simply no longer welcome due to the deceptive behaviour you have shown both on our site, and on review sites.

Svar fra SuperPay.Me

Oppdatert: 6. jan. 2024

Hi,

We do not say everyone is wrong. We deal with the facts, & often that does mean we need to correct those who post false information or fail to provide the full story & facts. Trustpilot can attract that type of review as people are often out for nothing other than revenge.

We can guarantee that where we've claimed someone has made a false review, or confirmed has been banned, that those are the facts. We don't make mistakes on Trustpilot because we post facts based on the information available. Its difficult to be wrong when your posting factual information on what actually happened.

We do make some mistakes on our site, but where that happens, we take responsibility & correct the errors.

The one statement in your review which we would correct is your claim " so in actuality they don't pay out". This is not actually true.

We pay out money for all correctly completed surveys, & sometimes people also get paid for ones they did not complete correctly.

They then have the opportunity to correct that if they continue working with us, or they can walk away with money they did not rightly earn, & we pick up the loss. Everyone gets paid what they deserve, & some get more.

Ultimately everyone will receive payment for surveys which our advertisers have confirmed have been completed correctly. Those same advertisers will occasionally reverse a credit from an account when they review the data & find that there was an issue with the survey but that doesn't change the fact that we still sent the payment for it.

The result in that situation is the member can either continue to receive payment for new surveys to clear off the balance for the incorrectly completed survey, or they can walk away &we will take the loss.

The reason for us responding is quite simple:
People deserve the truth. There are a number of reviewers who take advantage of the Trustpilot system & it's flaws. Whilst overall it's not a bad review platform, there are issues it ignores or fails to address. We ensure people aren't being mislead by posting the facts.

Your latest assumptions are an example of this. You are quite simply making up a reason of why you think we respond to reviews which is untrue. We've had to correct that by posting the facts.

You've then made another by suggesting we treat people bad & that the site is going downhill. The site has improved year on year, & continues to do so both in member numbers & in quality of responses provided. Our members are treat well, they have access to hundreds of surveys , they receive payments & support round the clock, & currently service levels are better than they have ever been.

Your review is an example of the issues trustpilot has, & why we need to respond with the facts. Thanks for highlighting the issues.

Another few corrections, no damage control required, no flaws, our stats are accurate based on actual site figures. We've highlighted already with facts, some of the information you've supplied is not accurate or simply assumptions with no basis. Our responses provide facts to correct misinformation.

You started with one piece of inaccurate information and with each reply the mis-information and assumptions escalated as we produced facts to confirm the truth in each response.

Nobody claimed everybody loved our site. There are bad reviews, but those greatly outnumbered by the good ones, here, feefo, reviews.io etc.

Free speech is a great thing, & we encourage it, however where that is inaccurate, we will provide facts to correct it. Your claims are not facts, but nothing more than conjecture as we've already shown.

We have been polite throughout this discussion. The personal insults are disappointing, not required & a sign of desperation. As such we won't be replying further. We've corrected enough of your false statements & readers will now be aware of the actual value of this review.

We've noted your continued avoidance in providing account information.

Svar fra SuperPay.Me

5. jan. 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online. Our $1 cashout and fast payments are just some of the ways we use to help our members access their earnings quickly as we know how important and essential this may be.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Svar fra SuperPay.Me

4. jan. 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Svar fra SuperPay.Me

4. jan. 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Svar fra SuperPay.Me

Oppdatert: 30. des. 2023

Hi,

Thanks for your review and thanks for providing your account information.

We can confirm that you have been correctly banned from our site after your account failed a number of our site security checks. We are unable to disclose more details about the checks that took place on this account in order to ensure the integrity and effectiveness of those checks in future.

We cannot disclose details which would then allow anyone to attempt to bypass our security checks.

1 - Our company has been online for over 13 years paying people for their participation in surveys & offers. All validated payments are issued to our members on average in less than 4 hours.
2 – We have paid out over $6.5 million dollars in rewards to our valued members & continue to issue several thousand dollars every day. Full details of all payments issued can be found on our site.
3 - All members who abide by the terms of our site will have no issues with getting paid. We guarantee that all payments can be sent where no issues have been found. Only where there is a serious breach of terms, for example fraud, would a payment be correctly denied.
4 - All tickets/emails receive a response in under 8 hours, but normally much less.

Your account was correctly banned permanently, will not be reactivated and that decision will not change. As such no further response will be sent via our site, or here on Trustpilot.

For Readers:

Due to the issues with Trustpilot, we do not currently approve, support, or promote their services. We feel they currently open their reviewers to the risk of legal action due to a lack of care over what is being posted & their subsequent handling of reported reviews. We believe this also increases the chances of fake & fraudulent reviews being posted, like this one, which mislead their readers & unfairly damage businesses. We would advise anyone looking for balanced reviews to consider those found on sites such as Feefo or Reviews.io.

We recommend that for negative reviews, take time to gauge the value of the reviewer. Typically, those with only 1 negative review, is not a great sign. Be wary of anyone who only ever leaves negative reviews. Look for reviews from people who have a history of leaving a mix of positive/negative reviews over different companies as those are likely to be balanced & accurate reviews.

Svar fra SuperPay.Me

4. jan. 2024

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online. We always pay the maximum amount we can per survey, and quite regularly increase the payments where we are able to negotiate higher payments from our advertisers.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Svar fra SuperPay.Me

21. des. 2023

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online. Our $1 cashout and fast payments are just some of the ways we use to help our members access their earnings quickly as we know how important and essential this may be.
We pride ourselves on our customer service response times, we aim to process payments and answer queries within 24 hours but is frequently between 6 & 8 hours as we know how important this is to our members.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me

Svar fra SuperPay.Me

21. des. 2023

Thank you for your review and positive feedback, we appreciate you taking the time to leave your experience of using our website to make money online.
Good luck with your future earnings, we look forward to seeing you again soon.

www.superpay.me