Je mets une étoile car il n’est pas possible de mettre zéro !! Cette soit disant agence est une arnaque ! Nous avons réservé plusieurs semaines à l’avance pour un groupe de 8 personnes et deux jo... Vis mer
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Se hva andre synes
I booked a tour of Auschwitz 7 weeks in advance. Supercracow canceled 4 days before the tour because they could not secure a guide. They provided no alternative options. If you can’t deliver what y... Vis mer
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Canceled on me very last minute and wasted 200€ visiting Auschwitz and then finding out I couldn’t go inside. Gave me a refund but was no help at all trying to secure another ticket WOULD NOT RECOMMEN... Vis mer
Ho prenotato 3 tour con Supercracow tramite Civitatis. Ogni tour è stato organizzato bene, guide preparate puntualità negli appuntamenti. In particolare la giornata tra Auscwitz e Birkenau è stata ge... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Our adventure with the local tourism business in Cracow started in 2003. Initially we would show our beautiful city to tourist from all around the world working for an external agency. In 2009 as a transport company working under its own brand, we would offer mobile tours by electric car in Cracow, airport transfers as well as transportation services to the most popular places in our region. Since 2015 under the name SuperCracow we offer comprehensive tourism services. As a licenced tour operator, we offer trips to the museum Auschwitz-Birkenau, Salt Mine Wieliczka, Zakopane, Częstochowa, Wadowice, as well as shooting range, thermal pools, rafting on Dunajec river and many more. A complement to our offer are transport services, airport transfers, Kraków Balice, Katowice – Pyrzowice, Warszawa (Okęcie, Chopin airport). What’s more, we offer transportation services in the territory of Poland as well as neighbouring countries. We invite you to get acquainted with our offer.
Kontaktopplysninger
Grzegórzecka 69B/3, 31-045, Kraków, Polen
- 796556969
- booking@supercracow.com
- supercracow.com
2,8
Middels
351 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 31 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Professionals
Punctual, experienced, detailed, helpful!
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
Thank you for your kind words! We’re glad our team could make your experience smooth and enjoyable 🙂
SuperCracow Team
Auschwitz
Our tour guide Anna is a very professional our pace was just right for everyone on the group..
We were picked up on time at our hotel and the ride was quick and pleasant.A very informative tour of the dark past of the holocaust.
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
We’re glad to hear Anna made the tour informative and comfortable for everyone! It’s wonderful that the pickup and ride went smoothly ⭐
SuperCracow Team
My experience has been excellent
My experience has been excellent. The service was fast, professional, and very attentive at all times. They kept me informed throughout the entire process and delivered exactly what they promised. It’s clear that they truly care about customer service. I would definitely trust them again and I highly recommend them.”My guía went Lukas !
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
We’re so happy to hear Lukas and our team made your experience excellent! Thank you for your kind words and trust 🙂⭐
SuperCracow Team
Great tour guide
Great tour guide, very knowledgeable.
Well organised and kind staff
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
We’re delighted you enjoyed the tour! It’s wonderful that our guide and team made everything smooth and enjoyable 🙂
SuperCracow Team
El guía de la visita no era español
El guía de la visita no era español. Sinceramente, esto dificulta bastante la visita porque no es lo mismo que te lo explique una persona española. De todas formas, el guía repetía siempre lo mismo y no contaba nada interesante. Creo que la visita podría haber sido históricamente mucho más rica. El hombre parecía que no se sabía la tarea ni qué decir. En resumidas cuentas no tenía ganas de trabajar.
18. november 2025
Anmeldelse skrevet uten oppfordring
Highly recommend
The tour was very well organised and tour guide was incredibly knowledgeable and informative. Pick up time was changed and very early however enabled us to miss queues and be the first to enter. Would highly recommend to book service was amazing.
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
We’re thrilled you enjoyed the tour and that the early pickup made everything easier! It’s great to hear our guide and team left such a positive impression 🙂⭐
SuperCracow Team
Great services driver was great and…
Great services driver was great and tour guide was great
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
We’re happy to hear both our driver and guide made your tour enjoyable! Thank you for your kind words 🙂
SuperCracow Team
Esperienza molto bella
Esperienza molto bella, puntuali precisi e guida esaustiva nei contenuti
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
Siamo felici che l’esperienza sia stata piacevole e che la guida sia stata chiara e precisa ⭐
SuperCracow Team
An impressive day with knowledgeable people!
On Monday 17 November, my husband and I booked a guided tour to Auschwitz. I booked it 10 days in advance and was concerned about several negative reviews, but I must say that I do not share this opinion. We had a very impressive day with our guide Anna. She is really wonderful, as is the bus driver Martin, who picked us up on time, is polite and also speaks excellent English. I will definitely recommend you. And thank you, Sara, for your updates and honesty!
17. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
We’re so happy you had such an impressive day! ⭐ It’s wonderful to hear Anna and Martin made your tour smooth and memorable, and that Sara’s updates helped too 💛
SuperCracow Team
Mala organización y estafadores
Mala organización y estafadores, el día anterior a nuestra visita al campo de Auschwitz y recibimos un e-mail en el que nos cambian el horario de la misma adelantándolo a las 5:40 de la madrugada, sin mas explicaciones, y no solo eso sino que nos cambian totalmente el itinerario previsto. Dejándonos tirados una hora en Cracovia y después volviéndonos a llevar a Minas de Sal. ORGANIZARLO POR VUESTRA CUENTA, ES UNA MAFIA TODO ESTO.
16. november 2025
Anmeldelse skrevet uten oppfordring
Très bonne activité
Très bonne activité. Horaire et planning de prise en charge parfaitement respecté.
La guide accompagnatrice était très bien pour les explications. Un peu plus de temps sur le site aurait été appréciable pour le temps de réflexion et plus de recueillement.
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
Merci pour votre retour ! ⭐ Nous sommes ravis que l’organisation et les explications de la guide aient été à la hauteur. Nous prenons note de votre suggestion pour plus de temps de réflexion 💛
SuperCracow Team
Une expérience incroyable
Une expérience incroyable, bouleversante et très bien organisée. Notre guide s’exprimait parfaitement en français et a su transmettre avec beaucoup d’émotion et de clarté toute l’histoire des lieux — un grand merci à elle.
Le départ initialement prévu à 8h a finalement eu lieu à 5h40 depuis le centre de Cracovie, changement annoncé deux jours avant. Cela n’a pas été dérangeant, car tout s’est déroulé de manière fluide et ponctuelle.
Je recommande cette visite à 100 % pour la qualité du guide, l’organisation et le respect du lieu de mémoire.
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
Merci beaucoup pour votre magnifique retour 💙 Nous sommes ravis que l’organisation et la visite vous aient plu, et que votre guide ait su rendre cette expérience aussi émouvante et enrichissante.
SuperCracow Team
C’était super
C’était super. Les points de rendez vous sont bien indiqués, là car est confortable, il y a eu une bonne explication. Les camps sont vraiment prenants.
Pour le retour nous devions prendre l’avion et le chauffeur nous a proposer de nous déposer sur le route vers l’aéroport et non au point de rendez vous du depart, merci encore.
Pour rejoindre la plus part des commentaires, oui il faudrait un peu plus de temps ☺️
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
Merci beaucoup pour votre retour ! Nous sommes ravis que la visite, le confort du car et l’attention du chauffeur vous aient plu. Nous notons votre remarque sur le temps de visite pour continuer à améliorer l’expérience 😊
SuperCracow Team
Tour was great. Time change was abysmal.
Tour was great. Guide was brilliant. BUT WHY CHANGE PICKUP FROM 09:15 TO 05:30am with no explanation at all. This is the equivalent of having to get up at 3.30am uk time to go on a tour at 4.30am uk time. Auschwitz was NOT EVEN OPEN for another 30 minutes after we arrived.
11. november 2025
Anmeldelse skrevet uten oppfordring
Habíamos reservado para las 9 de la…
Habíamos reservado para las 9 de la mañana y nos han citado a las 5:20h...excepto eso todo lo demás genial.
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
Sentimos mucho que se haya cambiado la hora de recogida. Nos alegra saber que, aparte de eso, disfrutaste de la experiencia 😊
SuperCracow Team
Ran like a circus
We came to Poland to visit Auschwitz, unfortunately me and my wife left without seeing it. We booked a tour with this tour guide and unfortunately, they made it impossible for us to join the tour. They decided to change the tour time and we could not make said time change. They don't follow their agreed start times and randomly change starting point and start time.
I recommend you stay clear of this travel agency
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
We’re sorry your experience was disappointing. Please note that in the tour description it is clearly stated that the start time may change, as we depend on guide availability. The time guests select is a preferred time, not a fixed guarantee. We always strive to keep everyone informed and make the day run smoothly.
SuperCracow Team
Nos robaron. empresa engaña a las personas
Esta empresa engaña a las personas, cambian fechas sin avisar. Mandamos los comprobantes de las conversaciones, los comprobantes de los vuelos, por lo cual era para nosotros imposible cambiar la hora. Y NO NOS QUIEREn DEVOLVER EL DINERO. Son unos ladrones.
7. november 2025
Anmeldelse skrevet uten oppfordring
Absolutely USELESS
Absolutely USELESS, I only gave them 1 star because it wouldn't allow me to give them NONE. They canceled my tour to Auchwicz on 2 different occasions and leaving me NO time to rebook it with a different tour operator.
A shambles of a tour company.
26. oktober 2025
Anmeldelse skrevet uten oppfordring
Esperienza bellissima
Esperienza bellissima, organizzata molto bene, ho chiesto di venirci a prendere esattamente sotto casa e così è stato. La guida è stata bravissima ha spiegato tutta la storia in modo chiaro e commovente con un ottimo italiano. L’unico appunto è che co hanno modificato l’orario di partenza alle 5.30 ed è davvero troppo presto.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
Grazie mille per la sua recensione! 💙
Siamo felici che l’escursione le sia piaciuta e che abbia apprezzato la nostra guida e l’organizzazione. Ci scusiamo per l’orario anticipato.
SuperCracow Team
Great tour perfect guide and transport…
Great tour perfect guide and transport was excellent very polite and knowledgeable
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Supercracow
Thank you so much for your kind words! 💙
We’re really glad you enjoyed the tour and that both our guide and transport met your expectations. Your satisfaction means a lot to us!
SuperCracow Team
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