Sun Valley Saunas Anmeldelser 334

TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I was skeptical to buy something at this dollar value- sight unseen. Not to mention shipping it across country. After more review and shopping other companies, I went for it. Sauna arrived in perfec... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Great customer service. Delivery was right on schedule and accommodating to tough weather circumstances. Setup was easier than anticipated. Did it sole in about an hour and a half. Unit works like... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Wes was great to consult with on the right sauna for me to purchase. He provided unbiased opinions and told me what it was work spending money on, and where not to! Having a 10 year warranty and a liv... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

After doing a lot of research and watching a lot of videos, I decided to purchase this three person, hemlock wood, full spectrum, low EMF sauna. Two people fit comfortably, three would be a bit tight... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Badstue
  2. Utemøbler

Skrevet av virksomheten

Based in beautiful Ketchum, Idaho, Sun Valley Saunas is a family operated online retail store delivering high quality hand built saunas and sauna accessories right to your door. We are authorized dealers for Harvia, Almost Heaven, HUUM, Dynamic Saunas and many others. Buying a sauna can be a really overwhelming, and expensive, process. We're happy to answer all your sauna questions to make sure your home spa is the best one for you!


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

334 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

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Vurdert til 2 av 5 stjerner

Won't honor warranty

The sauna (Dynamic Saunas Bilboa 3 Person) did function well for a few months. Then the PCU failed, they are refusing to honor the warranty. It's to bad they do not stand behind their cheaply made sauna. -Lucas

27. mai 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Sun Valley Saunas

Lucas - we don’t have any communication from you regarding a warranty request. We will absolutely, 100%, honor our warranty. We will give you a call today to discuss.

Vurdert til 5 av 5 stjerner

Awesome Sauna!

Took my hubby and I less than 30 min to assemble! I’ve used it several times a week and it takes about 20 minutes to get above 120°. It’s absolutely wonderful! I’ve gotten it as hot as 140° and just sat there and roasted lol. The wood smells amazing. The glass door is beautiful. The Bluetooth sync works smoothly. I love the chromotherapy (colored lights at the top). I would definitely recommend this to my friends and purchase this again if I ever needed to! Customer service was very helpful when I had a few questions about how the lights worked. Shipping was pretty fast and a semi truck delivered it to my driveway and unloaded it into my garage. I took it from there. If you’re on the fence, you won’t regret buying this sauna!

15. april 2025
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Svar fra Sun Valley Saunas

Thank you Talya!!

Vurdert til 5 av 5 stjerner

I got an fd-1

I got an fd-1. I’ve been using it a bit over a month now and no issues thus far. It was fairly easy to assemble. I did one evening of just ‘unboxing’, then one evening of assembly. I did this solo, so it took about 2 hours overall. I called the sun valley folks ahead of my order and they were super helpful.
I will say the fd-1 is a true 1 person. Not getting 2 people in that thing. I’d order the same thing again…mainly because I wanted to use a standard outlet, and it has a faster ‘heat up’ time. Works great.

15. april 2025
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Svar fra Sun Valley Saunas

Thanks Andy! Glad you're enjoying the sauna.

Vurdert til 3 av 5 stjerner

It’s nicely built looks good but

It’s nicely built looks good. But we’re already having trouble with the timer and the heat not getting higher than 150. The timer will jump 7-10 minutes at a time. Not giving the full 90 minutes.

16. april 2025
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Svar fra Sun Valley Saunas

Hey Ryan - we will reach out to you to troubleshoot what's going on with the sauna and get it back up and working properly.

Vurdert til 5 av 5 stjerner

Couldn't be happier

Everything was delivered on time and in perfect condition, no issues. Assembly was easy, even though instructions could be a little more detailed.

15. april 2025
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Svar fra Sun Valley Saunas

Thank you!!!

Vurdert til 1 av 5 stjerner

Poor Experience

I ordered in Feb. They were completely uninvolved. Poor communication throughout. They took my money after I repeatedly asked them to make sure the warehouse had my sauna. They assured me, yes. So I paid after waiting months to order while it was on backorder. After almost a month of me following up getting strung along, I received a call from their master distributor above them stating it was in fact NOT in stock at the warehouse and I would have to wait until summer. Sun Valley didn’t successfully follow up once after the sale. Perception is that they seemed very disinterested in having me as a customer who just spent over $8k with them. They should know their business better. Either the inventory is in and accounted for or it’s not. Inexcusable to drag me along for almost a month when the perception was that my sauna would be delivered in 5-8 business days. Then had the master distributor do the dirty work. Never tried to make it right. Never even reached out.

3. april 2025
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Svar fra Sun Valley Saunas

Michael - I spent numerous phone calls and live chats with you discussing the sauna over a long period of time. You asked me to price match a competitor's website with a larger discount than we normally offer and I agreed.

At the time, based on the inventory I receive from the distributor for that product there were FD-5's in stock.

By the way, Bathing Brands is not the "master" distributor. They are our distributor for Finnmark Saunas, and that sauna ships directly from their warehouse in Chicago. Sun Valley Saunas is located in Sun Valley, Idaho. We sell lots of different brands of saunas and build our own outdoor saunas here in Idaho. We are very separate businesses.

But, Bathing Brands confirmed with me that inventory was available specifically for your order prior to it being placed and after it was placed.

When they informed me days after you had placed your order that the sauna wasn't actually available I asked them to give you one of the three Finnmark saunas they were set to receive for use on their showroom floor. Because this was outside of our normal sales and distribution process I thought it made more sense for you to work directly with BB at that point. I thought that was the end of it as your sauna shipped out shortly thereafter. Yes, it was delayed, and I apologize for that. But the characterizations you made in this review about me and my business are completely unfounded. I am happy to share the emails I sent to Bathing Brands with how furious I was over their inventory practices and how this impacted customers. I was completely hands on with making this right for you.

I left a voicemail to discuss this with you and haven't heard back. Please give me a call back ASAP.

- Wes, Owner, Sun Valley Saunas

Vurdert til 5 av 5 stjerner

Quality product

Quality product, easy to assemble, great customer service.

25. oktober 2024
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Svar fra Sun Valley Saunas

thanks so much!

Vurdert til 5 av 5 stjerner

Recommend

Good pricing and customer service. Fast Shipping. Product (Saunalife CL5G) is of good quality. Overall pleasant experience dealing with Sun Valley Saunas. Recommend.

4. februar 2025
Vurdert til 4 av 5 stjerner

We love our sauna

We love our sauna! We use it a few times a week. The only low mark would be that we ordered it December 2nd., and it didn't arrive until January 14th.

13. januar 2025
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Svar fra Sun Valley Saunas

Andy - I'm so sorry for the delay on your sauna, but very happy to hear you're enjoying it!

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