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Sunnamusk London - Aldgate Anmeldelser 231

•
TrustScore 4.5 av 5

4,3

Parfymeri
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Beliggenhet

Bytt filial

2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB

•

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... Vis mer

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Vurdert til 5 av 5 stjerner

Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... Vis mer

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Vurdert til 2 av 5 stjerner

Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Parfymeri
  2. Leverandør av kosmetikk og parfyme
  3. Kosmetikkbutikk

Skrevet av virksomheten

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.

Kontaktopplysninger

  • 2, 75 Whitechapel Road, Shadwell, E1 1DU, London, Storbritannia

4,3

Enestående

TrustScore 4.5 av 5

231 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Vurdert til 5 av 5 stjerner

Amazing customer service

Amazing customer service!
Served by a lovely young man called Wadud. Wadud was very knowledgeable, kind and very attentive. He helped choose many items and catered to our many needs. All three other (manager, 2x sales consultants) employees were equally brilliant on our second visit in that day. I’d definitely suggest the owners of the company to have a customer service line that is manned and they reply back to concerns we had over their website and confusing prices. However, this should not lower the great service we received by their employees. Thank you greatly, Sayra and Sitara.

1. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

J’ai passé une commande

J’ai passé une commande, que je n’ai pas reçue. J’ai été débitée, pourtant le colis n’est jamais arrivé.
Je l’ai signalé à sunnamusk, qui m’indique que le colis a été livré sans plus d’informations. Je n’ai jamais été contactée par le transporteur et sunnamusk n’est d’aucune aide.

12. mars 2024
Anmeldelse skrevet uten oppfordring
Logoen til Sunnamusk London - Aldgate

Svar fra Sunnamusk London - Aldgate

Je suis profondément désolée d'apprendre le problème que vous avez rencontré avec votre commande. Il est tout à fait compréhensible que vous vous sentiez frustré et déçu par cette situation.

Soyez assuré que nous prenons les problèmes comme le vôtre très au sérieux. Je mènerai personnellement une enquête plus approfondie afin de déterminer ce qui n'a pas fonctionné lors de la livraison et pourquoi vous n'avez pas été correctement informé.

Notre objectif est de veiller à ce que tous nos clients reçoivent leurs commandes en temps voulu et de manière satisfaisante. Je vous présente mes excuses pour les désagréments et la confusion causés par le manque de communication de la part de Sunnamusk et du transporteur.

Veuillez me communiquer votre numéro de commande à l'adresse online@sunnamusk.com, afin que je puisse accélérer le processus de résolution et veiller à ce que vous receviez l'assistance dont vous avez besoin le plus rapidement possible.

Une fois de plus, je vous présente mes excuses pour la gêne occasionnée et j'apprécie votre patience et votre compréhension pendant que nous nous efforçons de remédier à cette situation.

Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,

Service clientèle

Vurdert til 5 av 5 stjerner

Bespoke experience at Sunna Musk

Have to give credit to Yousef at the store, for helping me to choose perfume oil to use during the month of Ramadan. Yousef came across very knowledgeable and very friendly and made my purchase enjoyable and also bespoke. I have regularly purchased goods from Sunna Musk online, however visiting their flagship branch in Whitechapel made the experience so much better and being able to compare the variety of fragrance with coffee beans in one hand, so much better. Also thank you to Tahmina ( I think her name was ), for helping my daughter. Keep it up Sunna Musk because whatever you guys are doing it’s working, and I will be back again soon.

28. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Ordered and didn't get anything after a…

Ordered and didn't get anything after a week had passed, I write when can expect delivery and they had cancel order without explanation!

6. mars 2024
Logoen til Sunnamusk London - Aldgate

Svar fra Sunnamusk London - Aldgate

Dear Customer,

I am writing to offer my sincerest apologies for the confusion and frustration caused by the unexplained cancellation of your recent order. Your satisfaction is incredibly important to us, and, regrettably, we did not meet your expectations on this occasion.

I completely understand your disappointment and frustration with the lack of communication regarding the status of your order. It was not our intention to cause any inconvenience, and I apologise for the oversight in not providing you with an explanation for the cancellation.

Please contact us at online@sunnamusk.com and we will get to the bottom of this

Thank you for bringing this matter to our attention, and once again, please accept my sincere apologies for any inconvenience caused.

Warm regards,

Customer Service

Vurdert til 1 av 5 stjerner

Came smashed

Came smashed. Customer service are terrible at replying

17. desember 2023
Logoen til Sunnamusk London - Aldgate

Svar fra Sunnamusk London - Aldgate

Dear Francesco,

I am writing to express my sincere apologies for the inconvenience caused by the delivery of your damaged product. I understand the frustration that comes with receiving a broken item, and I want to assure you that we take this matter seriously.

I am equally disappointed to learn that our customer service has fallen short of your expectations in terms of responsiveness. This is not the level of service we aim to provide, and I apologise for any frustration caused by the delay in our communication.

To rectify this situation promptly, please share your order details and any relevant information at online@sunnamusk.com. We will expedite the process to address the damage issue and improve our communication moving forward.

Your feedback is crucial, and we appreciate your patience as we work to resolve these issues. We remain committed to providing a positive customer experience, and steps are being taken to prevent similar incidents in the future.

Once again, I apologise for any inconvenience caused, and we appreciate your understanding.

Best regards,

Customer Service Team
Sunnamusk London

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