Buyer beware
Buyer beware. I ordered this gi on 12/4, believing that was more than enough time for it to arrive before Christmas. It was intended as a gift for my husband. Two weeks after placing the order, I had to contact customer service to ask when it would ship. I was told there was a backlog and that it would ship the following week, during the week of Christmas. When I asked what my options were, none were offered—no expedited shipping, no alternative product, no cancellation assistance, and no solution of any kind.
As of today, the order still has not shipped and has remained in pre-shipment status for five days. This is misleading, as it suggests the item has shipped when it clearly has not been handed off. The company does not offer expedited shipping, and the website did not disclose any backlog or potential delays at the time of purchase. This lack of transparency and customer support is unacceptable, and as a result, I will not have this gift in time for Christmas.
Update: I finally received the gi on December 27th. I left a one star review on their website which they suppressed. The one star review was for the Joker gi. They didn’t even bother to reach out to me regarding my negative experience. I don’t recommend this company at all. Very poor customer and not transparent.
3. desember 2025
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