Suite World Anmeldelser 

30
•
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Spectacular customer service, Gary always goes the extra mile, I appreciate all the time he takes to find me just the right sofa or chairs. The delivery guys were really helpful too. Nice to support a... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Firstly sent an inferior plastic setee absolutely no leather on it although I was assured it was real leather. Secondly another setee delivered, colour not as shown. Apparently colours onli... Vis mer

Vurdert til 1 av 5 stjerner

What a nightmare ,paid £1400 for a two seater sofa in September 2020 was promised delivery December before Christmas.Did not receive any contact so phoned end of Nov to be told I wouldn't get it until... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Searching for the perfect sofa, went to all the big retailers but was disappointed with the quality of service ( either ignored or stalked) and selection of sofas offered. Visited Suite world and was... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

30 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 50 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(30)

7 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Firstly sent an inferior plastic setee…

Firstly sent an inferior plastic setee absolutely no leather on it although I was assured it was real leather.

Secondly another setee delivered, colour not as shown. Apparently colours online are tweaked!!! So you are advised not to go by them?

I then noticed pleats on setee do not match. They haven't been sewn identically
Upon contacting Suite World they sent an upholster to look at the setee. His opinion is that it isn't too defective!! Only cost £1200.

Upon phoning suite world they advised for an independent upholster paid by me.

Approach with caution!!;

19. august 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I am fully aware of the covid crisis, my son has just tested positive .Your arrogance does not lend itself to good customer relations,and I do not intend to waste anymore of my precious time on you.

What a nightmare ,paid £1400 for a two seater sofa in September 2020 was promised delivery December before Christmas.Did not receive any contact so phoned end of Nov to be told I wouldn't get it until January or February 2021.Was refused a refund.I received a phone call 14 Jan to say it would be delivered 19 Jan.Delivered by two men who were not wearing masks and left dirt of their shoes on the carpet.Disgusted by the unprofessional behaviour of this compay.I would never recommend them to even my worst enemy!!!!!!!!and I hate the sofa.

19. januar 2021
Anmeldelse skrevet uten oppfordring
Logoen til Suite World

Svar fra Suite World

Hello Patricia
Thanks for review Sorry to hear you're not happy with our service. As a family Business of 20 years we take pride in offering the best service we can in all circumstances. When you purchase your made to order Sherborne sofa in the shop in September, the date we quoted for December delivery was correct. Unfortunately we could not predict that Sherborne the Manufacture would have to send all of their transport department home for 2 weeks under track and trace Covid rules which had a knock of affect of some delivery's not making it before Christmas.

When you called I did make you fully aware of the Current pandemic and your sofa would be delayed until the middle of January and that we must follow the government rules. Our usual driver at the time of your delivery was also not available to do your delivery as his mother had died and needed time of. I organised a courier to deliver your sofa the very next day that I received it. They were given everything from masks, gel, and slip on shoe covers. I have made them aware that they must have a mask on for every delivery they do for me . I'm happy to say our usual drivers are not back at work and proving an excellent service to all our customers that appreciate the effort we put in during the worldwide pandemic. The sofa we delivered was exactly the same as the one you sat on in the shop. I'm surprised that you hate it as its of excellent quality and a top UK brand.

Best wishes

Gary

Update
Please feel free to contact Sherborne direct for clarification as to why your order was delayed or perhaps you feel the whole country is telling you a Covid lie.

Vurdert til 5 av 5 stjerner

Pleasantly Surprised

Was looking for a Lazy Boy sofa as decided we wanted one a long time ago looked online and decided to pop into the store to take a look and what a surprise appearances are definitely deceiving couldn’t believe the range of seating offered in store service was excellent decided on the sofa paid delivered and set up in the home very easy and pleasant experience and will be returning when we need the rest of suite replacing a must visit if your looking for new seating and a good deal

15. oktober 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I had recently purchased the Adam…

I had recently purchased the Adam leather sofa from Suite world and I must say myself and my husband are absolutely in love with the sofas. All through the process, Mr Gary was professional over the telephone and has a good customer relationship. On arrival of our sofas last Monday, we absolutely love it, just as pictured on their website. The drivers were friendly and assisted to deliver in our room of choice. Yes! I will recommend this company

19. september 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Having had a dreadful experience with…

Having had a dreadful experience with AHF we decided to buy from an established family business.
Good selection of sofas and armchairs to choose from.
We chose a 3 and 2 seater sofa. Advised they were in their warehouse and could be delivered the following week. Gary also said he would try to get them ASAP.
We placed our order on the Monday, sofas delivered 4 days later. Phone call prior to give time of arrival.
Extremely happy with everything.
Thank you Suite World.

1. september 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Leather sofas inferior quality

Bought 2 leather sofas 2 years ago. Leather is peeling off on both sofas and springs are uncomfortable on one of the sofas. Contacted Gary at the store he asked me to send photos, which I did. I asked him if the sofas were aniline or whether he’d sold us bonded leather. He insisted they were aniline. I contacted Gary again to check he’d received my email and to see what he thought. He agreed that it wasn’t right and told me he’d contact the manufacturer. Heard nothing from him, even though I’ve emailed again. Very poor service and the leather sofas are of inferior quality. Would not recommend this company.

6. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very helpful

Very helpful, excellent service. Bought the sofa on a Sunday, had it delivered on Monday. Would recommend them.

19. desember 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Polite company but not happy with sofa

My sofa was delivered very quickly but I am not happy with it at all, as soon as you sit on it the cushions fall off, as advised I have tried many different velcros and have spent out nearly £30 trying to keep them on. Called and complained to be told it's the style of sofa as it has only one arm (jumbo cord corner sofa) many people I know with the same style sofa don't have this issue. The company are very polite but I im still paying for something I'm very unhappy with.

30. april 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

the worse sofa company ever I would …

the worse sofa company ever I would never recommend them they have very bad customer service they are very rude they have tried to intimidate my mum and i have made numerous attempts to try and get matters resolved but we have been ignored very bad company

16. oktober 2017
Anmeldelse skrevet uten oppfordring

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