Suit Direct Anmeldelser 549

Absolutely shocking company.

Ordered an item, they send an incorrect item and they want me to pay for return postage and they can’t even arrange a collection or provide a return label.

Unbelievable, will not be using again

Received excellent service at the Suit Direct branch in Merry Hill, Brierley Hill. Derek served us and was so friendly and helpful in finding the best suit for our son's prom. Nothing was too much trouble and he provided us with all the information and sizing required to successfully find the suit for our son. Added bonus of a discount as the suit was for his prom. Thank you Derek for your great service and help.

10/10 customer service! I went into a couple of other suit shops in Liverpool before visiting the store, and I couldn’t believe the difference in service. I was very well looked after, even in a busy shop with lots of other customers trying on suits. I had Chloe looking after me, and to say she is a credit to the company is an understatement. The actual suits are great quality and fit great. My partner and I have already recommended the shop to multiple other guests attending the wedding that I needed the suit for.

Max delivered a fantastic buying experience. Would highly recommend Max and the Marc Darcy range.

I went in to suits direct in Kingston for a wedding suit for the groom and my ushers. Martin was an absolute godsend. He helped us with different suit choices, options, colours, all to match with a varied set of bridesmaids dresses. I've been back multiple times for changes of plans, alterations, tailoring and Martin has been there to help excellently every time. Cannot recommend highly enough!

Excellent customer service from Emily from the Meadowhall shop! She was so helpful and understanding and very patient! Top class service, keep it up Emily!

My fiancé and I went to the merry hill branch looking for a grooms suit, Derek was very knowledgable , welcoming and professional and very quickly pieced together a suit which fit very well.

Having not bought a suit for a couple of decades and struggling to get anything elsewhere I booked an appointment at the Suit Direct shop in Milton Keynes. I was a bit early but was welcomed in and after a few relevant questions I was measured and trying on jackets and trousers. The whole process was actually enjoyable with really helpful advice from Ash I also bought a nice shirt to go with the suit. My exact size wasn't in stock at the store so we ordered it for home delivery and low and behold it was delivered less than 24 hours later ( well done Evri!). I would thoroughly recommend that if, like me, you are not sure of your sizes go to the store and get measured so you look your best.

Absolutely amazing experience at Suit Direct Exeter!
Adam and Freya were incredibly helpful, friendly, and professional—they made the whole process enjoyable and stress-free. They really took the time to find my son the perfect prom suit, and nothing was too much trouble for them! They were extremely patient.
Molly then stepped in and found the perfect tie to finish the look—she has such a great eye for style and really pulled everything together beautifully.
We couldn’t have asked for better service. Highly recommend!

I had an outstanding experience with Paul at the Suit Direct Watford store while preparing for my wedding in a couple of months.

After a disappointing experience with another well-known brand that failed to deliver on customer service, attention to detail, and overall quality, Paul was a complete game changer.

From the moment I walked in, he was insightful, intuitive, and incredibly patient. He took the time to genuinely understand what I was looking for, offered thoughtful guidance without any pressure, and made the entire process feel personal rather than transactional.

What stood out most was that I didn’t just buy the suits and accessories because of the quality (which was excellent), but because of how I was looked after. Paul clearly cares about his customers and the decisions they make — he doesn’t treat you like just another sale.

Customer service of this standard is rare these days, and it made all the difference during such an important purchase.

I’d highly recommend Paul to anyone looking for not just great suits, but a genuinely first-class experience.

When I came in I was looking for a prom suit on budget and Martin came over and was extremely helpful.he managed to find me a full suit and tie inside my budget.incredible customer service and very nice man

I spoke to the livingston branch and was speaking to Lee and he made sure my inquiry was fulfilled, excellent service.

We visited the kingston branch and were served by Martin. He was so helpful and offered great advice on colours, sizes, etc. He made the whole experience so seamless and easy. My boyfriend left very happy with his choice of new suit.

Thank you Martin for all your help!! :)
You really are brilliant at your job.

Bought a suit from Watford branch of Suit Direct today. Paul was very helpful, honest advice, did not make me feel pressured to buy and no unnecessary up selling. Ended up spending more than planned, however this is not a bad thing because the higher quality makes it good value. He was understanding and remained calm when my toddler wanted to run around the store, the little bag of sweets he gave him went a long way to help tame him. This was my first visit to Suit Direct in Watford and won't be my last.

Paul at the Newcastle Monument Mall store has been a fantastic help and his advice and knowledge has been invouable. No pressure selling, just great support and patience. Would recommend!

Only buy if you are 100% sure you want - literally no way to return

Ordered 2 jackets for my brother for his wedding, so he could see which fit better
Returned the unused one ( with all its tags on) which was in itself HUGELY difficult to arrange, with emails back and forth as they couldn’t “find” order!
“Please bare with us, it might take time to come back to you… “etc

When I did finally get a label out of them and found somewhere nearby to return it, I thought that’s another job finally done.

They then sent it back to me saying you are too late????

After ignoring me for 10 days.

So delivered 24th Feb ( order on the 13th)
Started return 18th March…

Not sure now they make that over 30 days.
Oh and it came back in a crushed damaged box with a broken hanger!

So as I said, if you are 100% sure you want it and it will fit - go ahead.

If in any doubt… you won’t be able to return it and they have 0% customer service.

Top service from Pink & Abhishrek in the stratford branch store helping my get fitted for a suit! Thanks guys.

I wouldn’t rate this company at all and if you are preparing yourself for an important event I would look at better alternatives!
These guys were awful they let me down for the most important event of my life!
Their delivery service via EVRI is shocking! No one from Evri keeps you informed or up to date when stuff goes wrong and I only got a response from SD after chasing it up myself, to this day I still haven’t received my goods almost 1.5 weeks after ordering not bad for next day delivery?
So it’s now way over due and far too late for my event, this is a complete disaster and very upsetting for us.
I would not use this company again.

Martin at suit direct in Kingston is amazing and would recommend everyone to visit him. I was blown away by his knowledge and ability to dress my son. I seriously couldn’t recommend him enough. Absolutely fabulous. Would definitely buy from him again. If I could have given more stars I would have done. Really a first class experience.

Martin and the team in Kingston were absolutely fantastic in helping organise the groomsmen’s suits for my wedding. From start to finish they were friendly, professional, and genuinely cared about making sure everything was right for the big day.

As with any large order involving multiple suits and sizes, a few things didn’t go exactly to plan. What really stood out, though, was how Martin handled everything. He kept in touch, explained what was happening, and worked hard behind the scenes to get things resolved quickly. It was clear he wanted to make sure the experience was a positive one and that we had what we needed in time.

Planning a wedding can be stressful, so having someone who takes ownership and helps make things easier makes a huge difference. Martin went above and beyond to sort things out and ensure we were looked after throughout the process.

A big thank you to Martin and the Kingston team for their help, patience, and great service. It’s very much appreciated!