Stub Anmeldelser 

Ho acquistato tramite StubHub, a un prezzo molto elevato, un biglietto per il concerto dei Cure a Nîmes del 25 luglio 2026.

Soltanto dopo l’acquisto ho appreso che il biglietto potrebbe essermi consegnato anche il giorno stesso dell’evento, fino a poche ore prima del concerto. Dovendo organizzare il viaggio e acquistare dei voli, ho ritenuto troppo rischioso partire senza avere materialmente il biglietto e ho quindi utilizzato l’opzione di rivendita presente sul sito.

StubHub mi ha successivamente comunicato che il biglietto è stato venduto. Il problema è che, per completare la vendita e ricevere il pagamento, dovrei caricare e trasferire al nuovo acquirente un biglietto che io stessa non ho ancora ricevuto.

Ho contattato più volte l’assistenza, ma mi è stato risposto che StubHub non può sollecitare il venditore originario e che devo attendere la consegna, che potrebbe avvenire anche soltanto poche ore prima dell’evento.

Si crea così una situazione paradossale: il mio biglietto risulta venduto a un altro acquirente, ma io non posso trasferirlo perché StubHub non me lo ha ancora consegnato. Non è inoltre chiaro cosa accadrà qualora il venditore originario lo invii troppo tardi o non lo invii affatto, né se io possa perdere il pagamento della rivendita per una mancata consegna che non dipende da me.

Chiedo a Trustpilot se possa intervenire o indicarmi come segnalare formalmente questa situazione, perché temo concretamente di perdere sia il biglietto sia l’ingente somma pagata.

This business is an absolute nightmare to interact with.

They blatantly over charge you in the wrong currency, agree to refund you after several hours on the phone and then you never get the refund.

I would not ever buy a ticket through them again if you paid me.

Just don't do it - you'll regret it big time!!

I bought tickets to see Hamilton
On Broadway. My tickets didn't arrive online. Customer service was completely useless. Didn't give me new tickets or a refund and no timetable for their "investigation"

This has been the worst experience with a reseller vendor. They were not helpful when I called about cancelled events and refund requests. I spent over $400 on an event that isn’t happening, and they refused to issue a refund. I called twice (on 8/15 and 8/20), and both calls were unhelpful.

They sold me a fake ticket and never reply my request for a refund.

Pure SCAMMERS

This site Ripped me and my 7 year old son off. We flew from Tulsa, Ok to Nashville, Tenn to an event. Once we got there tickets and site were not available. The site stated for the next 2 hours upon arrival at the event to shut down and try again later. I called the 1800 number and was on hold for an hour and 20 minutes standing outside the venue with a 7 year old driving me nuts. The show was going to start in another 5 minutes so I waved the white flag and and purchased less desirable tickets. We were forced to obtain less desirable tickets and of course spend more money to get in. The site says not responsible. I will see what the better business bureau has to say about this.

All I want is a refund for the money I spent on a concert that has been postponed to almost 3 years because of covid-19 Plus I had bought fan protection

000 stars, they’ve stolen my money, I did not get any e-tickets from them to: wicked , Apollo Victoria theatre , for 26.10.2019
I’ve lost 181$
Scammers!!!!!
It will be a good lesson for me for life.

Stay away from Stub.com! (aka: mytickettracker.com) I learned a lesson the hard way: I lost over $500 on bogus tickets! Was turned away at the door of Radio City Music Hall because someone else had entered with same ticket numbers. I immediately called Stub.com's "customer service" who told me to get a written statement from Radio City that I was denied entry, in order to fulfill the requirements of their "100% refund" policy. Radio City (Madison Square Garden) will NOT help you if you bought tickets from anybody but ticketmaster. So 100% guarantee is useless! People on the phone know this and probably laugh at you going through hoops trying to get a denial letter. Now I have to fight with my credit card company. I promised Stub.com further action if they didn't answer my emails, so here I am. Beware! Use another ticket vendor and save yourself the aggravation.

Aspetto pagamento da 7 mesi
Appena contattata con solita email preimpostata
Ennesima presa in giro

they are selling tickes that aren't valid.

I paid for a ticket for a Dave Matthews and Tim Reynolds show. I checked my bank statement and they said that the tickets had been redacted. I went from spending $125.00 for a ticket to $189.00 for the same ticket. It was GA in the lawn so it literally was the same ticket. When I called about the issue they did not offer a solution and kept repeating that they could not do anything and that it was just policy. No customer service was offered.