Besøk nettstedet

Abbott Holliday Partnership - East Sussex

Takk for at du bruker Trustpilot. Dessverre kan du ikke lenger skrive en anmeldelse her ettersom nettstedet til virksomheten er stengt. Du må gjerne kontakte oss hvis du lurer på noe.

Byggingeniør
Besøk nettstedet

Beliggenhet

Bytt filial

Sackville Road, TN39 3FA Bexhill-on-Sea, East Sussex, GB

•
441323335008

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Informasjon om virksomheten

  1. Byggingeniør

Skrevet av virksomheten

A family business established in 1978, offering high quality structural engineering services to domestic and small commercial clients across London and the South East. We provide advice and reports on structural defects, we do design calculations for domestic and commercial new build, extensions and alterations, and we provide expert witness reports for subsidence claims, personal injury and construction litigation. Our small team of engineers are all Chartered and highly experienced. Their qualifications include membership of the Association of Consulting Engineers, the Institution of Structural Engineers, the Institution of Civil Engineers, the Institution of Highways and Transport.

Kontaktopplysninger

  • Sackville Road, TN39 3FA, Bexhill-on-Sea, East Sussex, Storbritannia

  • 441323335008

Alle anmeldelser

(1)

0 anmeldelser i de siste 12 månedene

Skriv en anmeldelse

Vi sjekker anmeldelser

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 1 av 5 stjerner

Absolutely appalling!

Absolutely appalling!
Absolutely appalling!
Waited 2 1/2 weeks to just receive a quote for the work. I was the one chasing and emailing. They obviously don't need the work.
Do not use.Same experience as another reviewer .
Do not believe the response to this review it’s utter rubbish. I refer you to A.Webbs review who had similar problems and also Viktors review. Company has 3 from 5 review for a reason. This idiot claimed I’d lied about being advised about being phoned back in 15 minutes as I was told the “director “ was on another call not out for day…receptionist is a liar. Did not hang up him either just informed him the review was a true reflection of the service id received and hung up when he kept bleating on about how it wasn’t his fault! Interestingly I run my own company with 5 star reviews and generally only leave 1 star reviews for companies that deserve it. Writing a war and peace response just highlights the incompetence of a company as we all receive a few bad reviews but a good firm can absorb this without affecting the overall score unlike this company. Incidentally I contacted Romala Design. Jason came out the next day and provided the calculations by the end of the week. Highly recommended .

7. november 2024
Anmeldelse skrevet uten oppfordring
Logoen til Abbott Holliday Partnership - East Sussex

Svar fra Abbott Holliday Partnership - East Sussex

To anybody reading this review, please read our response to see the other side of the story!

Mr. Concar has significantly changed the details of what happened to make it sound awful, and this review is therefore incorrect and extremely unfair. Mr. Concar made his initial e-mail enquiry on Thursday last week (7th November) on a form on our website, saying he wanted to speak to a structural engineer about his design requirement, and that he had attached some drawings. He stated above that he was waiting 2-and-a-half weeks for someone to get back to him, but in fact it was under three working days. (We do try to get back to people a lot faster than three days, but on this occasion, we failed on this aim). He then followed up with a call the same day as it seems he wanted a speedy reply. He was told that nobody was available to speak to him. He says that the receptionist promised that my colleague Peter would call him back in 15 minutes, which the receptionist has told me wasn't the case, as Peter was out of the office all day, and the receptionist knew this.

My colleague Russell responded to Mr. Concar's e-mail yesterday (Wednesday 13th) saying we would be delighted to quote him for the work, and ask him to attach the files as he had mistakenly not attached the files. Mr. Concar's reply was "Seriously? ... out of the blue suddenly you can be bothered to get back to me... Do one ... I now have a reliable structural engineer who will be getting all my projects going forward ... I will definitely be advising anyone looking for a calculation not to use your company". Russell replied with a very polite and professional response, apologising he felt that way and regretting that we wouldn't be able to work together.

As a Director of the company, I then called Mr. Concar to apologise that someone had said Peter would call him back. I asked him if he could share some other details of his experience with us so I could fix it, and he hung up on me. I texted asking for another call but he didn't reply.

One-star reviews are incredibly upsetting to receive, for any company, but especially one that prides itself on great customer service and professionalism, (demonstrated with our countless five-star reviews on Trustpilot and other platforms like Google). It's therefore regretful that Mr. Concar took his frustration out on us in this very public way and then refused to discuss it with me. Interestingly, you can click on Mr. Concar's profile to see that he has left similar one-star reviews with other companies that otherwise have five-star reviews, who didn't get back to him instantaneously.

Meanwhile we will work to get more five-star reviews to try to dilute his one-star review, and if anybody reading this would like more information in how we try to deliver the highest quality service to our customers, please give us a call.

Thank you for reading.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv