The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Vis mer
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We couldn’t be happier with our Stovax log burner. It’s an easy 5 stars from us! Not only is it incredibly efficient and keeps the room perfectly warm, but it also completely transforms the space. It... Vis mer
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I had my gas fire serviced today by Jon Thompson. He was very efficient and explained all aspects of dismantling the fire and the key safety points he was checking. He arrived ahead of the schedule... Vis mer
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Shane and Rebecca went above and beyond. Shane serviced some stove fires in my late parents house, and was happy to answer several questions in several separate emails that i sent after his visit, as... Vis mer
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Informasjon om virksomheten
Om Stovax Gazco
Skrevet av virksomheten
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Kontaktopplysninger
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Storbritannia
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
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Excellent Service.
Excellent booking service.
The site engineer (Ray) was very professional, pleasant and courteous.
He explained every stage of the works and when finished left the area clean and tidy.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Steve
Thank you for your 5-star review
It is great to hear what a fantastic job our Service Engineer did on site. Ray, like all our engineers, takes great pride in the work that he does. I will therefore pass on your comments to Ray as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Ignition problems continue
I’ve been dealing with Gazco for over a year about ignition faults on two Gazco Loft gas fires. Both units have had serious ongoing problems.
Customer service has been extremely slow, with months between replies and vague promises to “be in touch shortly” that go nowhere.
Gazco sent an engineer, but within weeks the fire failed again, so the issue was not fixed. I am now out of pocket for parts and repairs(beyond the cost of the fire) with no reimbursement and no resolution.
Very disappointed with both the product reliability and the after-sales support.
This has went fair beyond the normal after sales support. If you can reply to my email, that would be much appreciated. I see replies on trust pilot are more timely than email.
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Ryan
Please except our apologies that we haven't provided the 5-star service we are so proud of. but please be assured we do take the quality of both our products and aftercare seriously.
It is unusual that a fault reoccurs after one of our Service Engineers has visited, so our Warranty Manager will be in contact with you today to discuss the issue and to arrange an engineer’s visit.
Kind regards, Customer Care
customercare@stovax.com
My fire would not ignite …an engineer…
My fire would not ignite …an engineer called Jon Thompson came to fix it …He was so polite ,efficient and identified the problem relatively quickly ..He tidied up as he went along …explaining the problem to me ..I have no complaints whatsoever about his efficiency
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Janice
Thank you for your 5-star review.
We always appreciate it when people take time out of their busy schedules to write a 5-star review. We know all our engineers like Jon are fantastic and do a great job, but it is lovely when our customers feel the same.
I will pass on your comments Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Stovax propane gas fire repair
We had our gas fire repaired by the stovax engineer. He arrived on time when he said he would and was very polite, removed his shoes without asking and was extremely professional in the way he carried out to the work. Thoroughly checked the fire over, fixed the problem and reassembled the fire to perfection. All working again now great job.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Richard
Thank you for your 5-star review.
I am so pleased that you were happy with the professional manner of one of our service engineers and that he resolved the issue, allowing you to enjoy the fire working and looking as good as new.
I will pass on your comments to the relevant engineer as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Shane did a professional job with care…
Shane did a professional job with care and kindness
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Mr Leach
Thank you for your 5-star review.
We are delighted to hear that our engineer did a great job serving your fire.
Your comments will be passed onto Shane, as he will be pleased to know you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Magnifique poêle à bois 🪵 esthétique…
Magnifique poêle à bois 🪵 esthétique installé depuis un mois, dans l âtre de notre ancienne cheminée de 1826 🤩 nous avons réalisé de très belles flambées 🔥 et en toute sécurité !
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Cher Rem,
Merci pour votre avis 5 étoiles.
C’est formidable d’apprendre que vous aimez votre poêle à bois et qu’il complète votre cheminée d’origine qui est là depuis 1826.
Nous adorons voir nos foyers et poêles dans leur nouvelle maison, surtout s’il s’agit d’un cadre traditionnel. Donc, si ce n’est pas déjà fait, veuillez envoyer des photos sur www.stovax.com/review, où vous aurez une chance de gagner le coût de votre produit lors de notre tirage au sort.
Cordialement, Customer Care
customercare@stovax.com
A Warm Xmas
We had looked at getting a wood burning stove before the pandemic due to a smoky open fire, which I refused to light very often due to health risks and eco reasons. However, my wife loved the look of our marble hearth and surround and didn’t want to lose it. This year the stand off came to a head and we decided to look again. Visiting the Waveney Stoves showroom, we saw possibilities for a replacement and Justin pointed us to a couple of options which would be an attractive alternative to what we had, without the problems. The price and timescales were good, meaning the fitment of the stove before this winter. The whole process of measuring, quoting and fitting could not have been more professional. Everything was managed to perfection with the minimum of fuss and maximum of skill and efficiency by the guys at Eco Flue – mainly Michael & Kiwi. I’ve delayed this review to get a better idea of how the stove has performed and I have to say it has met every expectation. Very controllable, burns efficiently and doesn’t smoke (except slightly when opening to throw more logs in). My wife said that it felt like it had always been there and was better than the previous hearth – and the stove helped to make Xmas!
14. september 2025
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Svar fra Stovax Gazco
Dear Ian
Thank you for your lovely 5-star review
It is always great to hear what an excellent job one of our Independent Retailers have done in helping you choose a fire or stove that meets your needs and that through them and your local installer you had a smooth install.
It is also wonderful to know how much you love your new stove, and the difference it has made to your home.
Please note you should really wait until the fuel has burnt down to embers before reloading, this should stop even the slight amount of smoke escaping on refuelling.
I will pass on your comments to Waverly Stoves, as I am sure they, like us, will be very pleased you are happy with your new stove.
Also, we really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Gazco Logic HE gas fire- great service-great engineer
Gazco Logic HE gas fire – “Exceptionally friendly and helpful service from both the supplier and the installation engineer. We had viewed many fires at many places but we certainly hit the target with South West Fires and Flues.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Peter
Thank you for your 5-star review.
It is great to hear that you’ve had excellent service from the Independent Retailer and their installer when purchasing one of our products.
Southwest fires have sold our gas/solid and electric fires and stoves for many years, and so are in a great position to help you choose the perfect fire for your needs. We will pass on your comments to Southwest Fires as we know they will be pleased.
We are sure that you will love your new Gazco Logic He and will enjoy the additional warmth and ambience it will bring to your living room.
We really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
A dream come true!
I have had my fireplace boarded up since I moved into my house in 2019.
I have been unable to afford a fireplace.
I was guided on the journey by Hearth and Home in Sheffield and they were exceptional!
Nothing was too much trouble!
The seven year warranty was also a great bonus!
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Olayinka
Thank you for your 5-star review.
It is always lovely to hear what a fantastic job one of our Independent Retailers have done in helping a customer to choose their dream fire and fireplace and allowing you, after 6 years of waiting, to have a beautiful gas fire to sit back and enjoy.
I will pass on your comments to Hearth and Home as I know they will be pleased.
We really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Very punctual engineer
Very punctual engineer who called prior to his arrival, explained in great detail what the issue was and well enough that I understood. Quickly got to work and fixed the issue with our gas fire quickly! Jon Thompson deserves all the credit he gets!
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Connor
Thank you for your 5-star review.
It is great to hear that our Engineer Jon has done a fantastic job servicing your fire
With their extensive knowledge of all our products and a van full of stock, our engineers like Jon can always quickly identify any issue and resolve it immediately, leaving you with a fire working like new
I will pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Warranty Claim/Callout - Shout out to Reza
We needed a warranty visit for our Loft Gas Fire. The engineer Reza Nejad was courteous, worked in a clean fashion and sorted our problem. He gave us two hacks for the remote control that aren't adequately covered in the manuals.
To start fire you only need to hold the buttons for 1 second. Second was to do with the optimum setting after the fire has warmed up. It was holding the button down for 2 seconds but I can't remember which ones.
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Robbie
Thank you for your 5-star review
We take great pride in our aftercare service and so I am delighted that you are pleased with the excellent work our Engineer Reza provided. He, like all our engineers, work hard to make sure you get the best out of their visit.
If you need further advice on using your remote control, you can contact our Technical advice team on 01392 261950 or email technical@stovax.com
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent Service
Stovax /Gazco engineer Kenny was absolutely brilliant. After having three other engineers out to look at my gas fire Kenny was the only one who instantly knew what the problem was and had it working after 45 minutes. He was friendly and professional. Wouldn't hesitate to recommend.
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Robbie
Thank you for your 5-star review
It is great to hear that we have managed to resolve the issue with your gas fire. Kenny is one of our Senior Engineers with years of experience, and with his in-depth of knowledge across all our product ranges, there isn’t many issues that he can not resolve.
I will pass on your comments to Kenny as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gas fire
Kenny and Adam where very helpful and professional and tidy , did a great job on our fire.
Many thanks
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Amanda
Thank you for your 5-star review.
It is great to know you found the service friendly and professional.
The quality of engineers like Kenny and Adam, is one of the main reasons we can offer the 5- star service we are so proud of.
I will pass on your comments to them, and I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Out of warranty repair
Derek Thomas came to service and mend our gas fire. It’s an old model ( 2009) and he advised us to update our carbon monoxide monitors and the best place to position them. He also showed us how to use the remote control . A great professional service from a friendly engineer. Thank you
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Yvonne
Thank you for your 5-star review.
We are really pleased that you were happy with your recent engineer visit.
All our engineers, like Derek, are trained to ensure you receive a high level of service, and they also have in-depth product knowledge so you can get the best out of your appliance.
I will pass on your comments to Derek as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Great warranty support
My stove needed attention under the warranty.There were no issues in sorting things out.
The engineer that came (Derek) ordered and replaced the part (door).He was smart, respectful and worked very hard to ensure everything was right before he left.
I was kept fully informed of the process along the way.
I am so glad I chose Stovax as I am delighted with the stove and the service
Thanks!
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Amanda
Thank you for your 5-star review.
We have over the last few years worked hard to make sure that the process of making a warranty claim is as easy as possible. And with our great team of engineers like Derek who, once on site, will effectively and efficiently resolve any issue, you should feel confident that the fire or stove is now working as good as new.
I will pass on your comments to Derek and the Warranty team as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Support service excellency
Whilst it took me a little time to find the 'official' Stovax website, once I did, the support I received from the agent who answered my call (Stephen Lomas) was the most efficient, patient and incredibly clear and precise in talking me through the online 'spare parts' ordering process. In fact, I would go as far as to say, he has been the most professional and helpful support agent I have had occasion to call upon. An excellent ambassador for Stovax. Thank you Stephen.
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear John
Thank you for your 5-star review
Stephen is part of our ecommerce team who look after our online spare’s website, he and all the team have been trained so that they have an extensive knowledge of all our products and are always happy to help, especially when people are finding it difficult to navigate our website.
I will pass on your comments to Stephen, as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Gazco fire fixed!
A lovely Gazco engineer called John came to fix our fire today and I'm over the moon. He was polite, friendly and meticulous in his tidyness. He explained what he was doing (which to be honest went over my head!) but checked everything and found the problem 'the thermocouple'and fixed it quickly. Delighted it's all sorted.
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Judith
Thank you for your 5-star review
It is great to hear that our engineer Jon resolved the issue efficiently and took time to explain everything clearly.
It is the quality of engineers like Jon which allow us to offer the 5- star service we are so proud of.
I will pass on your comments to Jon, as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Good job, quick, clean and tidy.
Our Futura 5 had developed a fault were we couldn't use the riddle function. The engineer Jon Thompson fixed it relatively quickly when he identified that the pin on the handle/rod connection needed to be replaced. He was also kind enough to provide some info on running and cleaning the stove while he was doing his work. Overall very happy with the only negative being the 2 week wait for the appointment.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Mark
Thank you for your 5-star review
Occasionally an appliance can overtime and with use develop a fault, which is why we are always happy to help resolve the issue.
Our engineers not only have an in-depth knowledge of our fires and stoves, can fault diagnose quickly and efficiently, with a van full of stock they can usually fix the issue straight away. Leaving you with a stove working as good as new.
I will pass on your comments to Jon, as I know he takes pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Engineer Derek Thomas
Engineer Derek Thomas attended our house today to repair our gas fire. He was knowledgeable and explained what was causing the issue. Clean & Tidy, and repair appears to be working fine.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Richard
Thank you for your 4-star review.
I’m delighted to hear that our engineer Derek was helpful and able to use his in-depth knowledge to leave your fire looking and working like new.
I will pass on your comments to Derek as I know he will be pleased
Kind regards, Customer
Care customercare@stovax.com
Good Service
Contacted Stovax, asked a couple of questions and got the answers very quickly no problems.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear James
Thank you for your 5-star review.
Our Customer Service, Technical and Warranty teams are always more than happy to help, be it on the phone, by email or webchat.
I will pass on your comments to the teams as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
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