Just finished 13 years with Storage Mart Chapel Road due to retirement. Rob and his team are second to none on customer service. Cannot recommend them highly enough.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
It started with 2 great conversations with Cecil at the Home Base. Hey Cecil well talk again. Then I met Syed at the Burlington Facility. A great man and now a friend. I spoke with Heather at Illinois... Vis mer
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Warning! If you are planning to use their storage for an extended period of time, don't use this company. They will repeatedly raise your rates. The contract says they can do it, and they will! I... Vis mer
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Manhattan Mini Storage — A Master Class in Disrespect and Incompetence Do yourself a favor and store your belongings literally anywhere else. My experience with Manhattan Mini Storage was an on... Vis mer
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Informasjon om virksomheten
Om StorageMart
Skrevet av virksomheten
Founded in 1999, the StorageMart grew from 0 to over 60 storage properties by 2006. In 2008, the company acquired a publicly traded Canadian storage company and added another 62 storage facilities to its portfolio, nearly doubling in size. Today, StorageMart provides self storage in the U.S. and Canada, with over 135 storage facilities in North America, with over 7 million net rentable square feet, collecting in excess of $85 million in annual revenue.
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
Skrevet av virksomheten
100% Satisfaction Guarantee
If you're unhappy, your next month is Free
Simply put, if we fail to live up to your expectations your next month of storage is 100% free.
We know there are a lot of places you could store. Our goal is to be the place that brings you peace of mind and makes renting storage easy. We back that up 100%.
Kontaktopplysninger
3,5
Middels
7k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ils augmentent le prix sans raison et…
Ils augmentent le prix sans raison et quand tu te plaint le gérant te dis c est le prix wt je n ai pas a justifier l augmentation avec une arrogance à lui faire ravaler ses paroles...entouka c est ça qui se passe avec celui de St leonard une gang de voleur m effiez vous et c est vrai ils le font sur le malheur des gens ils ne sont pas là pour vous aider ...a 200% pour VOUS ARNAQUEZ....ils me l ont fait 2 fois...
1. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Nous comprenons que les augmentations de loyer peuvent être difficiles. Notre objectif est de trouver un équilibre entre les coûts et le maintien d'un service de qualité. Si vous souhaitez en discuter davantage, veuillez nous contacter à l'adresse help@storage-mart.com. Nous sommes là pour vous aider.
Vasts amounts of designer clothing…
Vasts amounts of designer clothing stolen from a unit that was being used temporarily as an overspill
We have involved private investigators who are looking various platforms,locating some of the Tom ford clothing that is bespoke and unique
Rails that have air tags installed
Once we have have collected enough evidence this will be either passed to police or private prosecutions will ensue
Emails have now been drafted and being sent to head office, ceo directors etc
This wasn’t an external theft
25. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
We’re truly sorry to hear about your unfortunate experience at StorageMart. Security is a top priority for us, and we take such matters very seriously. Please reach out to us at help@storage-mart.com so we can look into this further.
Michelle was very helpful
24. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Thank you for taking the time to share the great experience you had with Michelle! We’re so happy to hear that she provided you with excellent customer service. If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
Great service
Great location and very helpful, friendly service! The unit is just the right size!
22. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
We’re thrilled to hear that you found our team members friendly and helpful at our location. Maintaining a welcoming environment is very important to us, and we’re so happy you noticed our efforts! Your kind words mean a lot to us, and we appreciate you choosing StorageMart for your items. If you need anything else, please don’t hesitate to reach out we are available 24/7! Thank you again and have a great day!
Mark at the Collins Industrial location…
Mark at the Collins Industrial location in Athens GA was extremely helpful and accommodating to my storage needs. Highly recommend.
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating at our location. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Excellent on all fronts.
Facility is excellent and service is courteous and professional. When we checked in we got better service than most hotels we've stayed at!
15. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Thank you so much for your 5-star review, Aminguy! We truly appreciate your support and are delighted to see your positive rating at our location. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Literally had thee worst experience…
Literally had thee worst experience dealing with this location. I went in about 2 weeks ago to retrieve all my stuff, personal memorabilia business supplies, clothing, bedding, mattresses.. and everything was completely ruined.. The whole storage unit was infested with mice. They had eaten through everything and pooped everywhere.I walked in the office and around other units and noticed an extreme amount of mouse traps. Literally Everywhere.
And how convenient is it for them to not provide coverage when dealing with infestations.. That’s purposely not listed in the coverage I pay for,, But that’s the main issue at this location,, Mice
Reaching out the main office was totally pointless & I was treated horribly, They also told me to take pictures & not bother any of the infested item until I spoke to someone from the claims department,this was just 2 weeks ago, I gave my 30 day notice two weeks before that but today I received a $400 bill in the mail
So not only do I have to deal with a major loss
And some items can’t be replaced
But They still want money for absolutely nothing & that insurance I pay for monthly covers absolutely nothing
Horrible Service
30. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at help@storage-mart.com at your convenience.
Greetings,
Greetings,
Thanks for your great services every time Mr. Paul.
Storage Mart has been a great experience for me. The facility is clean and well-maintained.
Store manager Mr. Paul (Manager) is very friendly and makes booking, tours and moving in/out easy.
“Love the promo”
Great facility in a great location.
Highly recommend.
The team at Storage Mart at Eglinton & Laird is incredibly helpful.
7. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Hello, thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear about your positive experience with Paul at our location. It’s wonderful to know that their dedication and excellent service made such a great impression. We will be sure to let them know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out! Have a great day!
I Would Like To Thank Fatima!At The…
I Would Like To Thank Fatima At The Storage Mart In Urbandale,IA Who Updated My Account-She Was So Kind And Professional! She Was So Understanding And Helpful! I Will Continue Being A Storage Mart Customer Because Of Her! Respectfully,Tim Hatton.
11. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear about the experience Fatima provided you! It’s wonderful to know that their dedication and excellent service made such a great impression. We will be sure to let them know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out!
I love renting from storage mart
I love renting from storage mart. The secured property is a plus. The manager Lindsey is great. She is always there to help you when you need it. She does a wonderful job keeping the property clean. She is part of the reason I rent there. Rent there. You won't be disappointed
3. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear about your positive experience with Lindsey at our location. It’s wonderful to know that their dedication and excellent service made such a great impression. We will be sure to let her know what a great job she did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out! Have a great day!
Awesome staff
Awesome staff. Very polite and friendly. Very knowledgeable and helpful. Clean environment. Recommend 100
6. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for our location staff. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Jake at the Storage-Mart in Hopkins, MN
Jake F. at the Storage Mart in Hopkins Minnesota was great! Showed me options and discussed all terms. Great drive-in storage spot!
1. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for Jake at the Hopkins location. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
I had an amazing experience at this…
I had an amazing experience at this Storage Mart Location! Phillip was a great help and the other staff were friendly and helpful as well! 10/10 would recommend if you need a safe place to store your things!
3. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Hi Old Man Higgins, Thank you for sharing the wonderful experience you had with the team at our location! We’re thrilled to hear that they provided you with excellent customer service. Your kind words mean a lot to us, and we’re grateful to have such dedicated staff on our team. We’ll make sure to pass along your compliments to everyone at StorageMart. If you need anything, please don’t hesitate to reach out. Have a fantastic day!
StorageMart Creekwood Pkwy
I had a great experience with StorageMart, 1500 Creekwood Pkwy, Columbia, MO 65202 . The process was very straight forward and easy. The people I interacted with were very friendly and helped the process go smoothly. I will definitely use them again.
-Paul L 2/1/2025
1. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Thank you so much for your 5-star review, Kevin! We truly appreciate your support and are delighted to see your positive rating at our Creekwood Pkwy location. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Excellent Customer Service
Oleana provided me with excellent customer service. Very attentive, polite, available to listen to my questions and ready to provide detailed answers. I recommend the StorageMart without restrictions. Go to 431 Mapleview and receive the best customer service from Oleana.
1. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for Oleana. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Scammers with willy nilly price increases
they are scammers!. They raise their prices every month and their excuse is because we can....beware!
31. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Thank you for bringing this to our attention Kevin. We understand your frustration with the rate increase. Please contact our customer service team at help@storage-mart.com, so we can discuss your concerns and find a solution that works for you.
hi I have a unit in this facility and…
hi I have a unit in this facility and the manager Idania there is very polite and helpful and she always has the facility clean and well organize
24. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
"Thank you so much, Carmen, for your glowing review! We’re thrilled to hear that our team provided you with such a positive experience, and that you found our property clean and welcoming. Maintaining a spotless facility and offering friendly service are top priorities for us, and we’re so glad to see it reflected in your feedback. If there’s anything else we can assist you with, feel free to reach out anytime. Thanks again, and we hope you have an amazing day!
Jessica was extremely helpful!!!
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Thank you for taking the time to share the great experience you had with Jessica! We’re so happy to hear that she provided you with excellent customer service. We appreciate your kind words and are grateful to have them on our team! If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
BEWARE OF NONSTOP RATE INCREASES
I have rented the same 14x36 Unit at Storage Mart on 291 S in Lee's Summit, MO for the past 12 years, ever since Storage Mart acquired the independently owned facility. At the time, my rent was $200 per month and with the latest increase is up to $690. There have been little to no improvements to the facility to justify the consistent rate increases. Read the fine print, rent can be raised at anytime with a 15 day notice. It appears their strategy is to continually raise rent to customer's breaking point. Enough was enough for me, I just relocated to a much newer facility (2 years old), larger unit (14x40), app to open gate and unit (electric opener) all for $340/mo, less than half of Storage Mart. My only regret, I didn't move years ago. I will say, all the site managers I have had over the years were all great people, just do not agree with the corporate pricing strategy.
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
We're sorry to hear about your experience with the rate increases. We understand your concerns and appreciate your feedback. It's important for us to maintain a balance between offering competitive rates and maintaining our facilities. We're glad to hear that you had positive interactions with our site managers. Your feedback will be taken into consideration as we continually strive to improve our services.
What a fantastic first-time experience…
What a fantastic first-time experience with Storage Mart in Walton on Thames. Stuart and Ian went above and beyond to ensure my move to storage went smoothly and without a hiccough. From my initial call, to my move in and with my move out of storage since, Stuart assisted me with professionalism, respect and kept me informed throughout the moves. Nothing was too much for them, even when there was a temporary glitch on their computer system, they kept me informed throughout and rectified it immediately.
Thank you for making this part of my relocation smooth, professional and straight forward. I have no qualms in recommending Stuart and Ian or in using Storage Mart in Walton on Thames again! Thank you 🙏
25. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra StorageMart
Thank you for the 5-star review! It's wonderful to know that our team's efforts are making a positive impact on your experience. We will be sure to let everyone here at StorageMart know what a wonderful job they are doing! If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
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