Ordered 2 crates of limestone sets . Product came and was exactly as expected , good quality product. Delivery company did arrive later than the 4 hour time slot and left them in an awkward position o... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Unfortunately the wrong product was received. But with Daisy's help the situation was resolved to my satisfaction. Thank you Daisy. The correct product is of a very fine quality.
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Hi gor excellent service from start to delivery price was good and the indian stone is good quality. Delivery was on time got messages all the way through about how and when it would be delivered. The... Vis mer
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Great customer service from beginning to end of our purchase. I like to support local but prices were out of our league until I found these guys who had similar porcelain tiles at half the price plus... Vis mer
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Informasjon om virksomheten
Om Stonewise (Formerly The Stonemart)
Skrevet av virksomheten
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USKontaktopplysninger
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Storbritannia
- 03301755295
- support@stonewise.uk
- stonewise.uk
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Great service
Hi gor excellent service from start to delivery price was good and the indian stone is good quality. Delivery was on time got messages all the way through about how and when it would be delivered. The delivery guy was great
9. april 2026
Svar fra Stonewise (Formerly The Stonemart)
Hi Kevin,
Thank you so much for the 5-star review! We are thrilled to hear that you had an excellent experience from start to finish. We take great pride in our communication and delivery process, so it’s wonderful to know the tracking updates and our delivery driver met your expectations.
We are glad you're happy with the quality of your Indian stone. Enjoy your new project!
Sincerely,
Stonewise Team
Good product
The product is extremely good and we are very happy with the layed results. I have given as a 4 star as the packaging was not too good and we had quite a few broken slabs when we unwrapped. Fortunately we still have a few spares so the broken ones did not affect us too much.
8. desember 2025
Svar fra Stonewise (Formerly The Stonemart)
Hello,
Many thanks for your review! It’s wonderful to hear that the product met your expectations and that you're pleased with the final look of your project. We appreciate you bringing the packaging issues to our attention; feedback like yours helps us improve our service and delivery standards.
While we aim for every slab to arrive perfectly, the transit of natural stone can be challenging, and it is exactly why we recommend having a few spares on hand. We are so glad those spares allowed you to finish without delay. We hope you enjoy your new patio for many years to come!
Sincerely,
Stonewise Team
Disappointing response
Ordered 10 packs of paving in Oct 2025 which had some breakage when unpacked a few weeks later. Required 2 additional packs but despite numerous phone calls and emails there was no response from Stonemart. Ended up going to a competitor who promptly delivered the required paving.
20. desember 2025
Svar fra Stonewise (Formerly The Stonemart)
Hi Richard,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
While we always aim to maintain consistent stock levels of our natural stone ranges, natural stone is subject to international shipping schedules which can lead to temporary shortages. We regret any frustration this caused during your project. We appreciate your initial business and are glad to hear you were able to complete your project. Your comments are valuable to us as we continue to improve our communication and service.
Sincerely,
Stonewise Team
Two broken tiles on delivery cost me…
Two broken tiles on delivery cost me £120 to replace them with shipping , initially wasn’t the fault of the company but stonemart failed to notify me of new stock arriving leaving my project short in finishing and causing me distress and upset .
16. april 2026
Svar fra Stonewise (Formerly The Stonemart)
Hello Rosario,
Thank you for your feedback. Please accept our sincere apologies for the upset caused by the stock delay and the cost of your replacements. While we strive to maintain high stock levels of our porcelain ranges, unforeseen shifts in demand can sometimes leave us temporarily short. We clearly missed the mark in keeping you updated on the restock date, and we are taking your feedback seriously to improve our service. Thank you for your patience.
Sincerely,
Stonewise Team
Ordered some Patio Slabs for a specific…
Ordered some Patio Slabs for a specific day, very smooth transaction, turned up on time, and with only 2 slabs broken ( which is to be expected as the slabs are a bit delicate) would highly recommend
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stonewise (Formerly The Stonemart)
Hi,
Thank you so much for the 5-star review! We are delighted to hear that your transaction went smoothly and that the delivery arrived right on time. We also truly appreciate your understanding regarding the minor breakages. It sounds like you’re all set for a fantastic project. Happy landscaping!
Sincerely,
Stonewise Team
Brilliant service
Porcelain turned up today fantastic service high quality material don't hesitate to use this place .trade person .thank you .
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stonewise (Formerly The Stonemart)
Hi Malcolm,
Thank you so much for the 5-star rating! We truly appreciate your feedback, especially coming from a trade professional.
It’s our goal to provide reliable service and high-quality products for every project, and we are delighted that we met your expectations. We look forward to supporting your future projects and working with you again soon.
Sincerely,
Stonewise Team
Awful experience
Awful experience. Terrible customer service.
Do not use
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stonewise (Formerly The Stonemart)
Hi Hollie,
We are very sorry to hear about your experience, as we strive to provide excellent service to every customer. We take feedback like yours seriously and would like to resolve this immediately.
Unfortunately, we have been unable to locate an account or order matching your name and review details. We previously sent a request for more information through Trustpilot's "Request Information" tool, but we didn't receive a response.
Please contact us directly at support@stonewise.uk or call us at 0330 175 5295 with your order number. We are committed to looking into this and resolving it for you as quickly as possible.
Sincerely,
Stonewise Team
A good customer service experience
The company are very responsive and easy to deal with.
Only 4* as the tiles were meant to be delivered between 3-5.
They arrived at 7.30pm.
This was something I was prepared for having read some of the bad reviews on here but the price was a substantial saving from other companies.
They were sodden and there was some damage.
That being said, when I reported the condition of the tiles the company responded the next working day and we were able to come to an agreement about partial refund accounting for the damaged tiles.
Tile quality is great and we were able to use all barring 2 tiles in the end, I would order from them again.
2. mars 2026
Svar fra Stonewise (Formerly The Stonemart)
Hi Gwyn,
Thanks for the review! We are glad you found our service responsive and the price a great saving.
Regarding the delivery time, as we transport heavy stone products via large vehicles, schedules can occasionally be affected by traffic or logistical challenges beyond our control. We appreciate your patience with the late arrival and will continue working with our partners to improve this.
We look forward to working with you again on your future projects!
Sincerely,
Stonewise Team
Svar fra Stonewise (Formerly The Stonemart)
Hi Elizabeth,
Thank you for the 5-star review!
We are delighted to hear you are happy with both the quality of our stone and the service you received. We hope you enjoy the finished result of your project!
Sincerely,
The Stonemart Team
The customer service was excellent
The customer service was excellent, especially Jay.
I am so pleased with the product and whilst it is still work in progress they look great.
On the initial delivery of 45 slabs, 7 were broken.
Jay dealt with this in a very professional manner and her customer service skills are excellent.
Many thanks to everyone at Stonemart.
9. februar 2026
Svar fra Stonewise (Formerly The Stonemart)
Hi Paul,
Thank you so much for the 5-star review!
We are delighted to hear that Jay was able to provide such excellent service regarding your replacements. While we aim for every delivery to arrive perfectly, we are glad our team could make things right for you quickly. We are thrilled you are happy with the stone and would love to see the finished result!
Sincerely,
The Stonemart Team
took the order then had no stock
2. februar 2026
Svar fra Stonewise (Formerly The Stonemart)
Hi Tim,
Please accept our sincerest apologies for the frustration caused. We strive for 100% accuracy in our stock levels, but a technical synchronization error meant this item appeared available when it was not. We have already processed your full refund and are working hard to resolve this inventory issue to ensure it doesn't happen again.
We would welcome the opportunity to make this right for you on a future project.
Sincerely,
The Stonemart Team
Very helpful delivery driver
Very helpful delivery driver. Got the pallet to the best place. Thanks
30. januar 2026
Svar fra Stonewise (Formerly The Stonemart)
Hello,
Thank you for the 5-star review! We are delighted to hear that you had such a positive experience with our delivery driver. Providing a smooth and professional service is a top priority for us, and we will be sure to pass your kind words on to the team. We hope you enjoy your new stone!
Sincerely,
The Stonemart Team
Svar fra Stonewise (Formerly The Stonemart)
Hi Simon,
Thank you for the 5-star rating! We are so glad to hear everything went smoothly with your delivery and that our team kept you well-informed. We look forward to serving you again.
Sincerely,
The Stonemart Team
Svar fra Stonewise (Formerly The Stonemart)
Hi Stephen,
Thank you so much for the 5-star review! We are delighted to hear that you are happy with our prices, delivery, and the quality of the stone.
We strive to provide the best value in the UK, so it’s brilliant to know we hit the mark for you. We look forward to helping you with any future projects!
Sincerely,
The Stonemart Team
Check things are in stock before telling customers its been despatched when it's out of stock
Before ordering a pallet of 40 900x600 porcelain paving slabs I ordered and paid for a sample, I received a message informing me it had been despatched, over a week later I received a email informing me it was out of stock and I was to receive a refund
Although these things happen, I emailed to suggest they don't tell a customer something has been despatched until it actually has, I received a email in response saying "no problem" and asking me to send a photo of the before and after of the patio.
Well I can but it won't be purchased from this company
These things happen but
14. januar 2026
Svar fra Stonewise (Formerly The Stonemart)
Hello Keith,
We are very sorry for the frustration caused by your sample order. We recently experienced a technical synchronisation issue between our inventory levels and our fulfilment system, which we are working hard to rectify.
Regarding our email response, please be assured that the request for before/after photos is a permanent part of our team's email signature and was not intended to be dismissive of your situation. We pride ourselves on transparent communication and clearly fell short of our own expectations here. As your refund was processed immediately, we hope this goes some way to resolving the matter.
We would value the opportunity to win back your trust and demonstrate our true standards of service on a future project.
Sincerely,
The Stonemart Team
First order made in time for next day…
First order made in time for next day delivery, and paid extra charge, been delivered 5 days later. The sets I’ve purchased online showing thin, sawn cut and received 60mm thick riven.
Received a full refund on delivery charges and despite the fact that I have not been charged for the delivery now, you should review your delivery terms and delivery company, you’re loosing a great amount of customers like this.
12. januar 2026
Svar fra Stonewise (Formerly The Stonemart)
Hi Alex,
Thank you for sharing your feedback. We sincerely apologise that your first order with us did not go as planned. We pride ourselves on our delivery standards, but unfortunately, a technical issue with our delivery equipment caused an unavoidable delay.
We also want to look into the product specification concerns you raised immediately. A member of our team will be contacting you directly to resolve this. We value your business and are committed to making this right.
Sincerely,
The Stonemart Team
Great price, quick delivery
Great price, lovely product, clear communication and quick delivery! Would recommend 👌
12. januar 2026
Svar fra Stonewise (Formerly The Stonemart)
Hello,
Thank you for the fantastic feedback!
We are very pleased that you enjoyed a smooth experience with us, from ordering to delivery. We appreciate your support and look forward to working with you again in the future.
Sincerely,
The Stonemart Team
I’m Happy with my Order Very Good…
I’m Happy with my Order Very Good service very helpful answer phone straight away very friendly and for that deserve good review
2. januar 2026
Svar fra Stonewise (Formerly The Stonemart)
Hello Valbona,
Many thanks for the 5-star rating! We are so glad you found our service helpful and friendly. Providing a seamless experience for our customers is our top priority, and your feedback means a lot to the whole team. We look forward to serving you again in the future!
Sincerely,
The Stonemart Team
Great company
Easy ordering, you can choose a delivery date, free delivery too, delivered on time by a very pleasant, careful delivery person, and the tiles are wonderful, well supported and packed including corner covers.
Unfortunately the very bottom tile was smashed, but all others were perfect.
8. januar 2026
Svar fra Stonewise (Formerly The Stonemart)
Hi Mr. Hodgson,
Thank you for the 4-star review and for your kind words about our ordering process and the quality of our tiles. We are glad to hear that, overall, your experience was a positive one.
We are sorry to hear that one tile got damaged in transit. Please reach out to our customer service team with a photo of the damage, and we will be happy to assist you in resolving this immediately.
Sincerely,
The Stonemart Team
5* service from start to finish!
5* service from start to finish!! Slabs delivered on time and delivered with care all intact and as described
Thank You Stonemart and Palletways 100% service which in this day and age is rare!!
Ricky T
RWT Property Maintenance
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stonewise (Formerly The Stonemart)
Hi Ricky,
Thank you so much for the 5-star review! We are delighted to hear that you had such a positive experience with us from start to finish. We truly appreciate your kind words and look forward to supporting you and your team with your future projects.
Sincerely,
The Stonemart Team
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