The customer service representative Ana was exceptional. She explain the difference between matte and honed and was very patient with my questions. Unfortunately, she no longer works in customer servi... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
The customer service representative Ana was exceptional. She explain the difference between matte and honed and was very patient with my questions. Unfortunately, she no longer works in customer servi... Vis mer
Selskapet har svart
John M and Kathy O at Stone Tile Depot made our day here at Reinforcements Inc. We are a nonprofit organization that restores the homes of military veterans and Gold Star spouses. We placed an order f... Vis mer
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I ordered a tile sample as I was preparing for a bathroom remodel project. Not only did shipping take longer than expected, but once received it was the wrong tile. It didn't instill much trust, so... Vis mer
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Kathy at Stone Tile Depot responded quickly and her customer service was unsurpassed. We eventually purchased because of Kathys kindness and her willingness to make us a very happy customer with serv... Vis mer
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High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Skrevet av virksomheten

Pleasant Valley Road 25383, 20152, Chantilly, USA
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
So accommodating! Beautiful tile choices, Kerri was extremely helpful ☺️
The customer service representative Ana was exceptional. She explain the difference between matte and honed and was very patient with my questions. Unfortunately, she no longer works in customer service. I was told the standard delivery could take up to 3 weeks and it was delivered in 12 days. I was very satisfied because it was within the timeline of my contractor's schedule. Ana made my overall sales experience great at a time when remodeling can be stressful!

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Kathy at Stone Tile Depot responded quickly and her customer service was unsurpassed. We eventually purchased because of Kathys kindness and her willingness to make us a very happy customer with service and especially pricing. Well Done !

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Ordering was simple and I received the product promptly

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I ordered a tile sample as I was preparing for a bathroom remodel project. Not only did shipping take longer than expected, but once received it was the wrong tile. It didn't instill much trust, so unfortunately I won't be ordering anything else.

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Kathy was so helpful with my search for a backsplash tile. When the sample I ordered didn't meet my needs, she was ready with some alternatives. I would do business with her again.

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Excellent company to work with. The quality of the absolute black stone is amazing. The stone was securely packed. Not one chip when arrived!

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I ordered a matte white tile, but received an Antique Gray semi matte tile.

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Buyers BEWARE!!! shop somewhere else, I placed an order , could not get a ship date, cancelled the order and was charged a return fee, i did not receive the order I cancelled the order not returned it, they live for the fees. BUYER BEWARE!!!

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I paid a significant amount for my marble tile 4 months ago and still don't have it. There are known issues with the freight company and I wasted 3 full days for scheduled deliveries which never occurred. I've requested a refund for which there has been no response other than we're working with the freight company. It looks like I'm going to have to pursue legal action.

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I ordered two pallets of 20 mm porcelain pavers. There was not a single chip or crack on any of them. All corners intact. Great communication throughout the process.

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I ordered a sample, prompt delivery and in great condition !
We decided that the sample would not suit our purposes.

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John M and Kathy O at Stone Tile Depot made our day here at Reinforcements Inc. We are a nonprofit organization that restores the homes of military veterans and Gold Star spouses. We placed an order for a small batch of tiles last week and had paid for the tiles and shipping. After hearing about our mission, the good folks at Stone Tile Depot donated the entire order. Wow! Thank you!

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I ordered five samples. I received two of them. I sent an email to my sales representative, asking when my other three samples will arrive. He said he showed that they were all delivered to my house. I told him that there were only two samples in the box and I'm still waiting for three.
After still not hearing anything from him, I called and spoke with another rep, who said that the shipping manager was looking into it. I never, ever received another word or my samples. I sent an email asking for my shipping feedback. Haven't heard a thing.

Svar fra Stone Tile Depot
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