Stonebutterfly Anmeldelser 

465
•
TrustScore 3 av 5

3,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Shocking customer service experience and delivery lead times. Ordered in June and just received today, no indication of delay to start and given about 4 different dates. Product very nice bu... Vis mer

Vurdert til 5 av 5 stjerner

This bed is flawless. It’s heavy and stylish and beautifully, beautifully oiled (I chose a greenish wood stain). It’s been painted with such care, it looks like a work of art. We also purchased the ma... Vis mer

Vurdert til 5 av 5 stjerner

Quality product / Excellent service I found every staff member helpful from start to finish including the delivery driver! Everyone I dealt with at this company was absolutely lovely and went above... Vis mer

Vurdert til 5 av 5 stjerner

Ordered an Eames lounge chair, I received an email from Lauren after ordering to notify me there would be a slight delay on this which I wasn’t surprised about due to Brexit, COVID etc. It was deliver... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

3,1

Middels

TrustScore 3 av 5

465 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,1

Alle anmeldelser

(465)

0 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Superb!

Superb! Absolute pleasure to deal with. I love my new sideboard and bookcase and they made them to fit the space I had exactly. Can’t recommend highly enough.

2. september 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Best furniture around.

Best furniture around.
I’ve bought a lot from StoneButterfly over the last couple of months as I have just moved into my new house and I have to say they are amazing. The service I received from the people in the office to the delivery drivers was first class and the products themselves are beautiful. Thanks Stonebutterfly

1. september 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quality product / Excellent service

Quality product / Excellent service

I found every staff member helpful from start to finish including the delivery driver! Everyone I dealt with at this company was absolutely lovely and went above and beyond to get my chairs to me on time for our food halls opening night. The chairs themselves are excellent quality and everyone comments on how comfortable they are. I went for the white masters style chairs. Thank you to Stone Butterfly - I really recommend them highly.

29. august 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

NO REFUND 3 MONTHS LATER

NO REFUND 3 MONTHS LATER
I ordered some chairs from Stone Butterfly and had to send them back because I changed my mind. I still haven't had a refund and I returned
them back in May.

28. august 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Received my handmade Boston tv unit…

Received my handmade Boston tv unit yesterday, Thankyou stonebutterfly, really happy with the quality, definitely better than IKEA haha, I’m now looking at your sideboards! I did have to wait 3 weeks, as it’s handmade I didn’t mind the Waiting. Will be recommending stonebutterfly to friends and family.

28. august 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Would give 0 stars if possible

Would give 0 stars if possible, I ordered an ‘in stock’ item in June to then be informed it’s out of stock and will be dispatched in 4 weeks, 4 weeks passed no contact from Stonebutterfly, I emailed to chase was told it was expected in sometime in August. 8 weeks after ordering still no sign of it. Would never buy from here again!
Apparently items show as in stock due to a software upgrade they are in the process of completing, the items I ordered have showed for the whole 8 weeks as being in stock, quite frankly I don’t believe a word they say.

25. august 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Wonderful Bed

I had a wonderful experience with Stonebutterfly. I purchased a bed from them and spent some time on the phone to the lovely sales lady who took me through all the options and helped me decide what to have. The bed arrived today and I am so pleased with it. I will definitely be coming back for more. Thank you.

24. august 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Absolute joke of a company items…

Absolute joke of a company items advertised as in stock are not available once purchased. Delivery date promises are continuously broken excuses are nothing short of hilarious constantly telling different stories nothing short of fraudulent avoid these clowns like the plague. Dear stone butterfly please take me to court based on this review I’d love to have your behaviour heard in a court of law.

21. august 2021
Vurdert til 1 av 5 stjerner

Terrible Quality and after sales service

We bought a 90” marble table for the best part of £1000 in the middle of the lockdown. We paid for the white glove service and despite the long lead rime everything was good upto the delivery and installation, it was put into our new extension room as a social table but never used for months as we weren’t allowed people round.
My wife asked at the time of installation if it needed any special treatment or cleaning being natural stone and was told no just clean with soapy water.
After first use when we were allowed people round we had children who put their drinks on the table just as they do on our natural stone worktops, difference is they left a ring on the table , a water ring which would not come off with soap and water , furthermore where we rubbed with soap and water and a soft cloth as advised it left a type of smear stain on the surface. Despite multiple emails over months they replied yesterday saying it is out of warranty and this is natural wear and tear, they even changed the description on their website saying “ Some customers prefer to seal these as they are natural stone” We were originally told they were already sealed. They think they have tricked me but luckily my wife sent me a screenshot at the time of purchase without such wording.
I am seeking legal advice to sue this company, as there are also bits falling out of the surface where the stone has been filled. It is cheap Chinese rubbish sold at inflated prices.
You will see lots of 5* ratings of people who haven’t had anything go wrong yet, when it does you will find these people are shysters

No comment below on why they changed their website after the complaint , like I said conmen appalling customer servive just wash their hands of a poor product. Sealing was never ever mentioned until after the issue occured, you would not expect to buy a social table and then need to seal it afterwards, it is like buying a wooden table and needing to varnish it after purchase. Steer clear. We also first complained in April by phone then in May by email and only received a reply this week.

20. august 2021
Anmeldelse skrevet uten oppfordring
Logoen til Stonebutterfly

Svar fra Stonebutterfly

Good morning Phil,
Thank you for your review, I do apologise that you are unhappy with one of the products you have ordered from us. We did indeed receive notification from yourself that you were having issues with the table, as mentioned by your wife she advised is was almost impossible to take photos of the faults as they were barely visible on photos, this unfortunately made it difficult for us to determine the cause of these issues. We did kindly ask if the table had been sealed since it was delivered early in November 2020 which we were advised it hadn't been. At this time there was no mention that you asked, at the time of delivery if the table should be sealed but did say the driver had advised on the correct method of cleaning. During this email you did also state that the table hadn't been used with guests at all because you were wary of damaging it, as you have now in your review admitted the marks appeared after children had put drinks on the table this would fall under the 'Wear and tear' section of our terms and conditions. You did discuss with my colleague that a family member has a marble factory so you were very clued up with the stone and know that marble is sealed as it is a very porous stone as this helps with the longevity of the product. If we can be of any further assistance please don't hesitate to contact us directly. Kind regards, StoneButterfly Team

Vurdert til 5 av 5 stjerner

So impressed with my new bed

So impressed with my new bed. I picked a farrow and ball colour to match my decor in the bedroom and it looks great. Paid for the white glove service and the guys bought it all up and fitted it together perfectly. Very impressive.

12. august 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I always wanted an Eames chair

I always wanted an Eames chair & not being able to afford an original this was the way for me. This red chair looks great in the background of my zoom calls & everyone fights to sit on it.
Stone Butterfly were also fantastic when I had a problem with my chair after 18 months and replaced everything we needed. They couldn’t have been more efficient and helpful.

9. august 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Brilliant barstools

I visited the Stone butterfly showroom and was shown many samples, the staff were very friendly and helpful. I purchased 2 Eiffel barstools in Navy with chrome legs, my girls are very happy with them, very comfortable, sturdy and stylish.

7. august 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I brought three beds all the same style…

I brought three beds all the same style for my luxury Glamping site the quality is fantastic but most of all the service was 2nd to none, you can always tell I good company with their after-care.
5 * rating I will definitely recommend to friends and family.
Thanks again

6. august 2021
Anmeldelse skrevet uten oppfordring

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