Stocks Sewing Machines Ltd Anmeldelser 595

Went through the machine taking his time and serviced it perfect.
Very polite and very helpful

Best service! friendly, knowledgeable and great servicing. Our machines never been better. Will be a returning customers for years to come. Thanks team!

Delivery, installation and training first class, very responsive to questions and support when needed.

Dan is always an asset to the Stocks team, sorted the issue quickly and went above and beyond. Thank you!

Efficient, polite,customer satisfaction, always there to answer any queries and the customer service team are amazing.

Brilliant experience. Full of all the answers. Dan the engineer was extremely patient and explained everything and more.
Communication was excellent throughout the purchase of my new machine and being able to purchase all accessories from the same place is also an added bonus.

I took my Brother PR680 in for an issue that had occurred , I had sent in a few videos of the issue,
I arranged to drop off the machine a few days later machine all sorted ,
I was charged for an hour and half labour to solve the issue, Turned I had the wrong bobbin in the machine ( school boy error )
My disappointment is that an hour and a half to sort this sounds very excessive at a cost of £160.00 , to me a professional company/engineer would of noticed this much sooner
So beware to avoid excessive costs and maybe shop about , as this was a ridiculous price , also when I got my machine home threads were tangled and out of the needles , I've had to re thread my machine
I will not to return to this company or recommend them to other people

service and repair
engineer very helpful and informative took the time to explain the process and passed on knowledge that was helpful

Recent experience was amazing, between Paul and Emilia cant really go wrong they are both always super helpful and friendly

Always get great service from all the Stocks staff from the staff in the office to the engineer. Can praise them enough.

Excellent company, when purchasing such expensive products you need to know the people you are dealing with know there stuff, Stocks staff give a 1 st class service and know there products very well, I am very fussy and will only use stocks from now on.

Great service very helpful always on the end of the phone for any problems
Engineer very friendly and informative

Very reliable, great service the engineers are very Knowledgeable and skillful in their work. Stock’s on a whole are pleasant to deal with.

We had a 'unique' entryway to get our machine in. They don't bend very easily - especially when German built!
Stocks did a sterling job making sure it would fit and then installed it.
The training was superb as well - Thank you to Dan!

I ordered some needles and I wanted them to be delivered before a specific date as a birthday present.
It seemed that the package was delayed.
I contacted the shop via the webform and I received an answer really quickly.
Apparently the needle-supplier was late with the delivery. Once Stocks received the shipment, my order was sent the same day with upgraded delivery.
I received my order in time.
I am very thankfull with the way the issue was solved and with extra effort.

The staff are great and the products are amazing

The diagnostic service over the phone was correct and the service plan was carried out without delay. I'll be sure to sue Stocks again without hesitation.

Stocks always send a great person to service my embroidery machines who clearly knows what they're doing and talking about. They've been really helpful since selling me my machines & can't thank them enough for their continued help

Brilliant service. Had a problem with my machine, rang on Weds AM, engineer arranged for Friday AM and back up and running in no time! Staff are always really friendly and very knowledgeable