Stewart Golf Anmeldelser 

DONT BUY STEWART
So regret buying Stewart. Worst electric trolley I have ever had and no concern about me being injured from it and the issues with the equipment.
Being disabled I can’t carry or push a trolley so sending this back I cannot play golf until it comes back. Being the members rep on the committee I have to play several rounds a week and with no short return or knowledge of how long this will be away for I am struggling to rearrange everything.
So I have been.
1. Misled into buying this model (battery info)
2. Interference with another trolley
3. Running me over from behind and damage to my Achilles
4. 2 rounds not lasting 18 holes even though charged till light goes green.
5. Zip on cover split and coming unstitched n the travel case.
6. Winter (hedgehog type) wheels spikes splitting

All with only up to 15 rounds.
Guess it’s where it was purchased then in lock
Up for months before first usage is probably the excuse.

Totally unacceptable if this had been a cheap Chinese unit and accessories I would understand. Not for the almost £2K spent.

Google, trustpilot and another other review sites I can find will have my findings with the equipment and customer services put up.

Thank you Stewart for wasting my money, and to think I wanted British to support the British manufacturers. What a mistake I made. Never again

So far so good, ordered a refurbished X10 and arrived within a few days. Literally looks brand new! Very pleased so far.

Superb service from Carlie at Stewart once again.

I live in Victoria BC and golf year round. I golf in the rain. I play three to four times a week. The three others in my foursome all have electric trolleys ( 2 motocaddies and one MGI - all with remotes).
To start, the Stewart is heaviest by far and loudest on the course. I am 6'3". The umbrella holder will not accommodate my height. An after market extension attachment for the umbrella breaks apart in a 10km/h breeze. The left rubber on the rear tire is starting to peel away from the rim after a year. I keep the manual in my golf bag and have made on course adjustments to try to get the cart to drive straight. It needs constant correction and is hurky jerky in steering compared to the others in the group. the bag is balanced correctly and mounted correctly. Battery sticks and cannot be removed. It often takes a team effort to remove at times. I air compress the grass clippings off the trolley after use. and remove any mud, dirt and debris after each use, The folding mechanisms can also stick. Today I could not unfold it at the course. After 40 minutes and approximately 15 passerbys all attempting to open, I was finally able to unfold the cart 5 minutes before the tee time. I'm shopping for a new trolley and putting this one up for sale. The Q follow option was only used for the first two months. It was not convenient. It lacks in features that my buddies have; like a screen that gives course info and gps, a plug in charger for their phones, quiet and nimble turning, and for much cheaper. I feel like I'm "that guy" for buying this model. Hope this honest review helps some shoppers. Cheers

For my birthday, I decided to treat myself to a brand-new V10 trolley. After discussing with Stewart, I was reassured that it would be ideal for my local hilly course. However, when I tried it for the first time two weeks ago, it kept shutting off every few yards downhill—over 30 times, which slowed me down significantly compared to my playing partners. Despite trying to troubleshoot, the issue persisted, so I reached out to Stewart through their online platform and submitted a ticket. Upon returning home, I discovered that the battery wouldn’t charge and reported this as well. After repeatedly calling and emailing without a response, I finally received an apology and a request for photos of the battery connections five days later, late on a Friday. The following Monday, they confirmed that since I was within the 30-day window, a replacement would be sent, and I needed to pack the defective one for collection. I did this promptly, providing photos of the packed item. Now, at the end of the second week, I've continued to email and call but have received no response. I've paid Stewart for a faulty trolley and have been forced to rent motorcaddie trolleys at my club, which is unacceptable. I’m incredibly frustrated with how this situation has been handled. It's been a struggle dealing with a company over a defective product, and other reviews suggest this is a common issue, which is disheartening. I sincerely hope this matter is resolved in the upcoming week, with my product replaced and compensation for trolley rentals provided. How can they treat customers this way?

Needed a new axle for my X10 as the Circlip grooves were worn allowing the Circlip to fall off, which caused the wheel to fall off. Stewart sent the axle plus two new circlips next day. Excellent service from them as usual!

Really pleased with the service provided by Stewart golf, customer service how it should be by a company that cares about their customers.
Had an issue with my Q follow trolley which was dealt with in such a prompt and professional manner.
Thank you to all involved.

Another top quality product from Stewart Golf !!

Great design and fits perfectly on my VERTX Trolley, loads of storage plus 14 way full length dividers make it super easy and a pleasure to use.

I order a brand new V10 trolley for my birthday. After conversations to see if it would work on my local hillside course Stewart assured me that it’s perfect for this. I used it for the first time 2 weeks ago and had issues with it cutting out every 5 yards going down slopes.this happened over 30 times and I could not keep up with my playing partners as it took a longtime to get to the bottom of our slopes due to cut outs. After trouble shooting nothing worked so I contacted Stewart online and ticket was raised. When I got home I also found the battery would not charge so reported this also. After a week of me calling but no answers and emailing and online stewie chats, someone mailed me late Friday 5 days on to say sorry and to provide photos of the battery connections. Monday the following week I received an email saying I’m in my 30 days and a new one would be sent out and a collection will be arranged once I had packed the faulty one. This was completed that evening and I replied back with photos of everything packed. I am now at the end of week 2 and emailed and called all week but no response? I have had to pay Stewart for a new trolley that is faulty along with having to rent motorcaddie trolleys at my club to play golf which is not good enough from Stewart. I am totally disgusted with the way the customer service department has treated me in this case. Never has it been so difficult for a me to deal with a company who’s provided a faulty product , but reading other reviews seems to the norm and is very disappointing. I hope going into week 3 someone will sort this issue and replace my product and replace the funds I am paying to rent a trolley each round. Honestly how can treat me like this?

Great service and quickly addressed my concerns

Customer service exceptional.
I’ve had my trolley for 2 1/2 years and the push arm had a crack due to falling in the bunker (my fault) and a couple of small minor things, I booked in and paid to have it serviced and omg it came back like a new trolley, totally blown away with how good they are, 5 star.
The initial emails were a wee bit robotic, which I think must be the autobot response email but once you get thru that it went like a breeze, organised pick up and drop off went like a dream, I run my own business and know customer service very well and Stewart are right up there in my honest opinion.
Over the last 15 year I’ve had every trolley and all crunch or squeak through time and are really annoying when walking behind. when it’s quiet and all you hear is noises, it drives me crazy, I bit the bullet and went for the Stewart q follow, this is the first trolley that lives upto its expectations, quiet even after 2 years and not had one problem other than above.
The best trolley on the market with astounding customer service.

Kind regards
Alan

Do not touch this company. The customer service when your trolley goes wrong is astonishingly bad. I won't bore anyone with a list of how poor the response is JUST DO NOT BOTHER. Currently stuck with a boxed trolley in my hall awaiting a response for pick up.
This has been a massive fight to get it this far!!

Battery failed after 2 uses - customer service is very poor and so is the follow up to complaints. Promised a replacement the next day. Had to chase, email, and even phoned Fed Ex who told me the battery hadn’t been picked up but when I phoned Stewart golf they told me it had been picked up! The battery didn’t arrive the next day as promised. When I complained I was told a full investigation would follow… customer care manager rang (eventually!) (following his full investigation) and stated “you’ve had a problem with Fed Ex!” “No not fed ex! Stewart Golf!” - not sure there was any investigation otherwise he’d have known my issue wasn’t with Fed Ex!
I don’t believe a word they say. Requested an email address and now I am being ignored. The customer service is just terrible!

I would like to submit this email as a formal letter for a refund for the Q Follow trolley (order number 62663) I purchased on the 18/12/2024. for the total of £1674.00.



I took delivery of the trolley on the 19th December 2024 and started to encounter problems with the battery just 12 days afterwards. An email was sent to the customer services team making them aware of the issue I was having with the battery.

2/1/2025 Mel (customer service team)asking for a video of the problem. Mel also arranged for the collection of the battery and the delivery of a replacement battery.

6/1/2025 the replacement battery was delivered but the courier failed to take the failed battery away.

7/9/2025 reported that the remote control had stopped working resulting in me having to push the trolley around the course during 6 rounds of golf.

9/9/2025 Carlie arranged for a replacement remote control to be delivered. I emailed Carlie asking if the replacement remote would fix the problem as I didn't want to be pushing a heavy trolley around the golf course again. I also asked Carlie if this was design fault with the trolley as I was reading others were suffering from similar issues with their trolley. I mentioned that I was still encountering the same issues with the battery switch sticking and it was difficult to remove from the housing on the trolley.

14/9/2025 Emailed customer services to say the replacement remote control wasn't working correctly. The speed controller was temperamental, the glide to stop button needed to be pressed 2-3 times before it worked, the follow function kept stopping and every time I had to reset the remote before the trolley would work again. I asked why nobody had replied to my original question if these were design faults on this trolley.

15/9/2025 Ellie arranged to have the full trolley picked up to allow their engineers to assess it.

22/9/2025 DPD picked up the trolley.

25/9/2025 Trolley was returned without an engineers report nor any paperwork.

15/10/2025 Email from Ellie asking if the damaged battery was returned.

16/10/2025 Email from Carlie to say the engineers had left a battery in the trolley.

26/10/2025 I emailed Carlie informing her that the remote Bluetooth had dropped out 4 times when playing golf today. I asked her again if this was design fault of this model?

27/10/2025 Ellie asked for more details on what had happened with the trolley. First issue was when the trolley was in forward motion, the trolley just stopped in its tracks. Second and third issue was in follow mode and the trolley just stopped following me. The trolley had to be reset every time before it would move again. I mentioned that I had lost all faith in the trolley and I just wanted a refund.

27/10/2025 Ellie arranged for DPD to pick up the trolley on the 31st October. However, she still wouldn't acknowledge if these were design faults.

28/10/2025 Ellie emailed offering me a new trolley under warranty.

28/10/2025 I informed Ellie that I was after a refund as I had lost all faith in the trolley.

28/10/2025 Ellie informs me that the 30 days refund period had expired and the options were repair or replacement, even though all these problems started 12 days after receiving delivery of the trolley.

28/10/2025 I emailed Ellie to inform her that I would start court proceedings.

I also sent a formal email with all of the above issues requesting a full refund for the trolley which I've now received, albeit, they even delayed notifyingthe finance company which took an additional 14 days to get my money back . I am aware of many others that have encountered the same issues as me with a Stewart trolley and have now bought replacement trolleys such as Powerkaddy and Motocaddy and are way more happier.
I fear I was suckered into the "all singing and all dancing" hype of these trollies but have since discovered they aren't.

I would definitely avoid at all costs.

Fantastic service and communication throughout the process

I have purchased several Stewart Golf Trollies over the years and the service has been excellent.
I have recently needed to contact SG on a Bluetooth matter regarding my current QFollow Ghost Signature Edition which is out of warranty.
The response was outstanding, positive communication throughout to a most satisfactory conclusion.
Thank you all at Stewart Golf with Carlie and Mel to the fore.

I was delighted to treat myself to this trolley.

Now I wish I never had.

It took far too long, abortive attempts at communication through their useless AI driven "Hi I'm Stewie, how can I help." having gone round in circles...

Eventually it arrived, but...

After a few rounds it stopped after 29 holes. I assumed I hadn't charged it properly.

But after 11 rounds it stopped after just 11 holes. I am elderly and had to push it back to the Clubhouse.

I contacted Stewart Golf immediately.

They were constructive and eventually asked me to return the trolley.

They arranged a delivery date for the box and I stayed in all day but Fedex went to the wrong address.

Eventually after 11 days I got the box but the trolley was at the Golf Club and it took me a few days to get it home.

I then had to back it in the box. It is INCREDIBLY heavy. By the time I had finished I was totally exhausted.

I emailed Stewart with suggested collection dates and to their credit they emailed back on a Sunday saying somebody would be in touch to arrange collection.

Since then I've heard nothing...except...to show how inept their 'Customer Service' is, I received this astonishing email from their Customer Service Manager this morning:

"Hi Terry,

Are you still looking for a new electric golf trolley?

I'm Nathan, the Customer Care Manager, here at Stewart Golf. If you have any questions surrounding our trolleys, please just let me know.

I'm here to help in anyway I can.

Kind regards,

Nathan Hooper"

You simply couldn't make it up...

Superb advice and service
Required some parts for my X9 Follow, Some were listed as spare parts but a couple of smaller obscure bits were also required. A quick chat with the lady at Stewart who answered my phone call and all the bits needed were on the way, Delivered by courier the following day! Amazing Service from a truly 1st class company

Really good value and service! After care is second to none!

My trolley was still under warranty and when Stewart golf heard about the problem I had with my Trolley they asked me to get in touch with them.
Mel emailed me to get a box sent out for shipment which you normally pay for so keep your box which your trolley got sent out in.
My trolley got picked up on Monday the 20/10/25 from Inverness Scotland and I had it repaired and back to me by Thursday.
Excellent service and brilliant customer services keeping you updated.
A great British company