Dear Daphne Jefferson,
We appreciate you sharing your revised comments that are different from your original review; your feedback is valuable to us.
We want to take this opportunity to address your points and provide some clarification.
First and foremost, it's essential to understand that you haven't engaged our services for your Parent Visa case. Instead, your initial message stated clearly that you had already hired another emigration law firm.
It was clear from that initial message you were dissatisfied with the lack of communication from the firm you hired to work on your Parent Visa case, which you shared with us as a point of concern.
It is important to note that as a regulated emigration firm, we adhere to a strict code of ethics and regulatory guidelines, which prevent us from commenting on or intervening in cases managed by other firms. This is a standard practice in our industry to uphold client privacy and maintain professional boundaries.
Regarding our Parent Visas guide, we assure you that the information provided was accurate at the time of publication and meant for those not currently engaged with another firm on an ongoing case.
When it comes to communication, we want to let you know that we've made two attempts to reach out and discuss these matters with you. We take your feedback to heart and are always committed to improving our communication. For more information about the terms of use of our website, please refer to the page linked to on every page of our site: https://sterlingmigration.com/about/terms-of-use/
Considering these points, we kindly request that you remove your review, as we believe it may not fully capture the situation and has the potential to mislead others.
To further assist, we'd like to offer our support in helping facilitate a dialogue between you and the emigration law firm currently handling your case. Our ultimate goal is to ensure your concerns are adequately addressed.
We eagerly anticipate the chance to resolve these issues. In the meantime, we wish you all the best with your ongoing case.