I paid twice for a campaign. I am asking for my money back since almost 2 months now. Customer service is no longer responding on the portal. Please dont steal my money.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Not only is the platform easy to use and the turnaround quick, but the printing and paper quality are excellent. Plus, we can’t speak highly enough about the support we’ve received from Jessie, our de... Vis mer
Selskapet har svart
This is my second time using Stannp as a company, Nico is fantastic - responds quickly and is very helpful. The website is straightforward to use, it's a great service. I've recommended to the wider... Vis mer
Our first time using Stannp and what a brilliant experience. Our account manager Nico Anton has been first class and gone above and beyond all expectations. Incredibly quick turnaround and very good v... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Stannp.com makes sending direct mail - postcards, letters, and greetings cards/self-mailers - as simple as sending an email. Upload your list, design your mail, and we handle the printing and posting, with delivery worldwide. Trusted by over 85,000 businesses since 2014, with over 1 billion items sent. Whether you're a small business sending your first campaign or a marketing team running automated mail at scale, we're built to make it easy. Integrates with HubSpot, Klaviyo, Zapier and more, or connect via API for full automation.
Kontaktopplysninger
Stannp Ltd Unit 12, Taw Trade Park, EX31 1JZ, Barnstaple, Storbritannia
- 01271320863
- stannp.com
4,0
Bra
47 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
So easy to use
So easy to use! We regularly send out campaigns to over 1,000 clients and it's great that we can connect using the API to automatically trigger reminders. It's easy to monitor performance and track mail using the reporting dashboard. We send both letters and postcards. Thanks to our account manager for their personal help.
4. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Stannp.com
Thank you for the 5-star review, we are pleased to read about your positive experience in using our services! It is greatly appreciated!
The team at Stannp worked really hard…
The team at Stannp worked really hard to ensure our custom job was delivered on time despite a critical deadline.
11. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Stannp.com
Thank you for sharing your positive feedback with us!
Really brilliant service
Really brilliant service
This saves us a lot of time, no more waiting in post office queues or having to print and post letters.
It takes a few minutes to format, but once you have your letters templated you're flying.
Highly recommended!
25. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Stannp.com
We greatly appreciate your positive feedback and 5-star rating. If there is anything else we can do to improve our offerings, please let us know! Thank you!
Insanely quick to get back to you if…
Insanely quick to get back to you if any issues!!
7. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Stannp.com
Thank you for your positive feedback and 5-star rating!
I can't even begin to explain how poor…
I can't even begin to explain how poor Stannp's service is. I sent out a campaign to 4,100 recipients at great expense and they sold the service as saying the recipients would have the letters within a week. Fast forward 2 MONTHS later, recipients are only just getting the letter now AND the letter now contains outdated offers as it was a limited time sale campaign. I would not recommend using this service, there are others out there that may not be software-driven but with a more personal touch than Stannp who refuse to help when contacted about the delivery issues.
Edit:
On the 26th of September your response was:
"Thank you for updating me. Unfortunately I have no further information than the below.
It is frustrating for us also but it is down to Royal Mail for the final step"
No attempt was ever made to resolve the issue, and I was just given the same unhelpful "royal mail is to blame" whilst YOUR dashboard tracking *still* says all mail pieces were delivered which is evidently not true but yes I'm the liar.
24. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Stannp.com
Hi Blessing,
As we discussed with you, the letters were sent by us within the timeframes promised. We have full item tracking sent up which shows you when the letters were printed, when they left our warehouse, and when they were handed over to the sorting office.
Unfortunately, Royal Mail are to blame for not posting the mail within a satisfactory time frame. We have tried to work with you to find a solution. We understand your frustration, but conversely this is a situation out of our control.
We appreciate your concerns, but your review borders on being untrue. We are very open and communicative and will help with all matters under our control. Royal Mail is are the party responsible for physically distributing the mail and we cannot control it, in the same way you can't control a letter once it has been posted.
My experience- Scam
My experience- Scam!
3 campaigns and not a single call from anyone. unreachable when I asked to prove that mail went out, said they would send samples of what was sent, never got them.
paid over 250 for each campaign and NOTHING!!
23. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra Stannp.com
Hi Sonu, we're sorry that you feel our service didn't live up to your expectations.
Our customer service team is regularly commended on being easy to reach, and quick to ensure campaigns are running effectively. Within our platform you can easily track the status of every piece of mail that has been sent.
Like other methods of marketing, it's important that your postcards or letters have a clear and effective call-to-action, as well as a compelling offer, and targeted to the right audience.
We'd be happy to have a discussion to help you get better at this next time.
Excellent service helpful support
Excellent service and really helpful technical support. Talked me through setting up adding personalized QR codes for a direct mail campaign.
12. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Stannp.com
Thank you so much for taking the time to leave us a 5-star review!
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