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Staffs Appliance Centre Anmeldelser 

1 667
•
TrustScore 5 av 5

4,9

Kjøkkenutstyr
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... Vis mer

Vurdert til 5 av 5 stjerner

Brilliant company, I would highly recommend. They offered the best price for my new washing machine, communication was great through email confirmation and a friendly professional call from a real per... Vis mer

Vurdert til 5 av 5 stjerner

Purchased a Bosch Series 6 70CM Fridge Freezer, which was B grade. The fault was clearly displayed in photos on the website, with a scratch to the right side, of the fridge freezer. (this is now p... Vis mer

Vurdert til 5 av 5 stjerner

Fantastic customer service. They kept two orders for me, for months in their showroom without charge. Always very responsive and helpful on email too. The products are in perfect condition.

Informasjon om virksomheten

  1. Kjøkkenutstyr
  2. Hvitevareforretning
  3. Elektronikkbutikk

Skrevet av virksomheten

Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.

Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(1 667)

76 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Great service

Great service, great quality, speedy delivery and happy to help in terms of advice for installation. A+

28. januar 2025
Vurdert til 5 av 5 stjerner

Great help all the way

From start to end Darren was so helpful, have honest advice and guidance and even fitted it. When they did took time to ensure the job was done to the highest standard possible.

Great from buying to fitting have already recommended to friends.

17. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Fabulous price and item in stock

Fabulous price and item in stock. Great communication - 5 stars for that!. Very helpful. Only reason 4 stars is because courier wouldn't help put the very large and heavy item in the front door.
Definitely recommend!

6. januar 2025
Vurdert til 4 av 5 stjerner

New oven purchase

There was a problem with the original oven we ordered and, prior to delivery, we were given the opportunity to choose another, which we did. The refund was effectively processed and delivery was quick and easy.
Great service overall and competitive pricing.

27. november 2024
Vurdert til 1 av 5 stjerner

Negative experience for me

Encouraged by the positive reviews, and after discussions on the chat, i made them an offer. This company charged my account in the middle of the night automatically after they accepted my offer, without me checking out, immediately shipped out the item to prevent me from cancelling the transaction. I requested to pay via credit card or a payment plan, all requests were declined. They had a hard time understand the cost was a full monthly salary and i just cant afford it. Ultimate returning the item costed me £150 with a pallet service even if they had listed Royal mail as an automated returning option for 4£. It seems this is not the general experience but if you have an issue it does look like a worst case scenario. STAY AWAY from them!!

13. november 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Staffs Appliance Centre

Hi Sophia,

Thank you for sharing your perspective on the situation. I'd like to clarify the series of events to ensure everyone understands what happened.

You submitted a best offer on eBay early on the 4th of November, which we accepted at 8:14 AM. eBay processed the payment automatically at that time. We promptly dispatched your order, and it was collected by the transport company around noon. Later that afternoon, at 3:09 PM, you messaged us requesting to cancel the order because you wanted to pay in installments. Unfortunately, the item had already left our facility, making it impossible to cancel the shipment at that stage, and we communicated this to you.

You placed another offer on eBay at 11:44 PM the same day, hoping to pay in installments and cancel the first order. However, eBay again took full payment instead of the installment option you anticipated. As a result, we canceled this second order on the morning of the 5th of November. When you tried to make a third offer, we had to reject it based on eBay's advice, as eBay automatically processes the payment in full when an offer is accepted, without an option for installments.

Regarding the return of the item, we informed you that carriers like DPD and UPS do not ship appliances of such size and weight, and recommended using a pallet network similar to the service we used to dispatch your item. When you suggested that we support you in placing another order and applying an eBay voucher of £75, we explained that eBay confirmed the voucher is not applicable to "best offers."

Considering the attempts to place multiple orders, we were uncertain why this was pursued if affordability was a concern, as placing three orders totaling £4605 indicates significant available funds.

Upon receiving the returned item, we issued you a full refund, despite incurring a cost of £59.37 for the initial shipment. Your claim of paying £150 for return shipment does seem a little excessive so i would take it up with the courier you used (Pallet2Ship) as on their website they quote £89.63 inc VAT from RM3 to ST6 postcode.

As the saying goes, "You can please some of the people all of the time, you can please all of the people some of the time, but you can't please all of the people all of the time." We take pride in our service, as evidenced by our 4.9-star rating on Trustpilot and our ranking of 15th out of 132 appliance shops. Your feedback was removed by eBay due to your attempt to influence our actions, which is why you have resorted to leaving a review on Trustpilot.

We always strive for customer satisfaction and regret any inconvenience caused.

Best regards,
Staffs Appliance Centre

Vurdert til 5 av 5 stjerner

What a fab store with great customer…

What a fab store with great customer service! the salesman was very helpful and knowledgeable , he spent time explaining and there was no push to buy, fast delivery and the delivery men were respectful when entering the property using overshoes to protect the flooring, will recommend and use again !

25. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Pleasant delivery people

Pleasant delivery people, but left oven outside unfortunately

4. november 2024
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Svar fra Staffs Appliance Centre

Evening Karen

Unfortunately we only offer a kerbside delivery which is stated on the website and on the checkout, We apologise for any inconvenience caused

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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