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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Informasjon om virksomheten
Skrevet av virksomheten
Staey is a Scandinavian premium pet accessories brand dedicated to dogs who deserve the best. We design and curate high-quality collars, leashes, harnesses, and lifestyle accessories that combine Nordic aesthetics with everyday functionality. At Staey, we believe your dog is more than a pet, they're part of the family. That's why every product in our collection is carefully selected for quality, comfort, and style. From daily walks to special occasions, we make sure your dog looks and feels their best. We ship across Europe and are committed to providing a seamless shopping experience, from browsing our curated catalog to fast, reliable delivery straight to your door. Whether you're looking for a minimalist everyday collar or a statement piece for your four-legged companion, Staey has something for every dog and every lifestyle. Explore our collection at staey.com
Kontaktopplysninger
Hedegårdsvej 11, 8300, Odder, Danmark
- 71993999
- mail@staey.dk
- staey.com
4,7
Enestående
126 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
⭐ 1 star
⭐ 1 star – Extremely disappointing customer service
I placed my order on July 28, and since then the tracking status has not changed at all. It still only says “Shipment created” with absolutely no further scan or update.
I have contacted customer service multiple times because I simply want to know where my package is. Unfortunately, the customer service has been extremely disappointing. Responses are slow, and when I do finally receive a reply, I don’t get any actual solution or useful information.
I have now been waiting for weeks with no idea where my package actually is. I was even told that they would “keep an eye on the shipment”, but nothing has changed and I have had to keep chasing them for answers myself.
What makes this even more frustrating is that I don’t want to cancel my order – I actually want the products I paid for. I simply expect the company to properly investigate what happened to my shipment or arrange a replacement if the package cannot be located.
At this point, I am extremely frustrated and disappointed. Delays can happen, but completely poor communication and leaving a paying customer waiting for weeks without a proper solution is not acceptable.
I would strongly recommend improving the customer service and communication, because this experience has been incredibly frustrating.
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Staey
Dear Stephi,
Thank you for your feedback here on Trustpilot. We are incredibly sorry that the process has taken so long for you; this is certainly not acceptable, and we deeply apologize!
We would love to look into your case right away to find a good solution to the situation.
However, we tried searching for you in our systems using the name "Stephi," but unfortunately without success. Could you please send us a direct email at mail@staey.dk?
Please feel free to include:
-Your full name
-Order number
-The email address or phone number used when placing the order
As soon as we hear from you, we will dive into your case immediately and give it priority.
Bestelling niet ontvangen.
Goedemiddag,
Ik heb een bestelling geplaatst deze zou eerste instantie 04/08 afgeleverd worden. Echter veranderde dit naar vandaag.
Eerste instantie zou het tussen 09:00 en 17:00 geleverd worden, later verandert die naar tussen 14:00 en 15:55 uur. Krijg ik een melding van dat het pakket is afgeleverd om 13:53. Mijn vrouw en ik beide thuis gebleven/gewerkt. Pakket is niet ontvangen. Ik zal foto's bijvoegen. Dus ik vraag mijn af waar me pakket is gebleven. Heb bij de buren nagevraagd en plekken rondom het huis. Ook het dichtstbijzijnde afhaalpunt heb ik gecontroleerd.
Ik hoor graag van jullie.
Groetjes,
Brian Stoop
Hierboven de mail die ik gestuurd heb, echter geen reactie op gekregen. Contact gehad via jullie chat die aangeeft dat er zsm contact via het mail adres wordt opgenomen. Meerdere malen geprobeerd, zonder succes. Echter hoop ik graag van jullie te horen.
Groet Brian
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Staey
Hallo Brian,
Hartelijk dank voor uw beoordeling. Het spijt ons enorm dat dit is gebeurd! Dit is zeker niet de ervaring die u bij ons zou moeten hebben, en ik begrijp uw frustratie over zowel de niet-levering als het uitblijven van een reactie volledig.
Wanneer de vervoerder een pakket als afgeleverd registreert om 13:53 uur, terwijl u het niet heeft ontvangen, moet dit uiteraard direct worden opgepakt; onze klantenservice had hier veel eerder actie op moeten ondernemen.
We willen de kwestie graag samen met de vervoerder onderzoeken en direct uw pakket opsporen of een andere passende oplossing bieden.
Zou u ons een e-mail willen sturen naar mail@staey.dk met als onderwerp "URGENT / Brian Stoop" en daarin uw bestelnummer? We beloven dat een van ons uw zaak persoonlijk en met de hoogste prioriteit zal behandelen.
Staey.com Failed to Resolve Their Mistake
I had a very disappointing experience with Staey.com. They sent me the wrong size harness (order #13870), and after I contacted them, they apologized and requested proof. I provided the requested evidence (photo clearly confirming that the incorrect item had been sent).
They then provided a return link, but the link did not work and stated that my country was not supported... despite the order being successfully delivered to Poland. When I contacted them again and requested assistance with return ensuring that I would receive a refund, especially since they already had proof that the wrong item was sent, they stopped responding completely.
This level of customer service is unacceptable. A company should take responsibility for its mistakes and resolve issues instead of disappearing when a customer requests a fair solution. Based on my experience, I would not recommend Staey.com.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Staey
Dear Irina,
Thank you for bringing this to our attention, and please accept our sincerest apologies for this frustrating experience. This is certainly not the level of service we aim to provide at Staey.
There has clearly been a technical error with our return link regarding shipping to Poland, and we deeply regret that our communication fell short afterwards. We take full responsibility for our mistakes, and we want to make this right for you immediately.
We have just replied to your email.
If you haven't received it, or if you have any further questions, please don't hesitate to reach back out to us directly at mail@staey.dk
Hoogwaardige kwaliteit
Ontzettend blij! Het voelt allemaal zeer zacht en ziet er super chique uit. Ik heb: riem, tuigje, halsband, likmat, poepzak zak.
Ik heb nu net een puppy (medium labradoodle) en heb alles alvast in L besteld. Als ik de riem op de kleinste maat maak, kan hij er over een maand al in denk ik tot dat hij volgroeid is.
Ik vond het bestellen spannend want meestal check ik eerst de reviews en aantal volgers op insta. Insta zat wel goed, reviews 1 goede en 1 slechte. Dus mijn positieve review heb je! Ik ben fan.
Er was iets mis met de DHL levering, ik kreeg binnen 5 minuten antwoord via e-mail toen ik verduidelijking vroeg. Want je schrikt wel even. Er is meteen een nieuw pakket toegestuurd.
Ik vind de prijs voor dit merk ook zeer netjes! Als ik bij petsplace ga kijken ben ik het ook minimaal kwijt voor een riem. Ik ga hier vaker bestellen!!
8. juni 2026
Anmeldelse skrevet uten oppfordring
Placed an order in the beginning of…
Placed an order in the beginning of april, still waiting for it to be sent. Contact via mail goes really slow, have send multiple e-mails the last two weeks but no reaction. Payment has been done for quite a long time now, please contact us.
Best regards, Niels
Order number 10522
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Staey
I sincerely apologize for the lack of response to your previous emails and phone calls. This is certainly not the experience we want to provide our customers.
I have looked into the matter for you. We originally shipped your package on April 10, 2026. Unfortunately, the package was subsequently returned to us by the courier. Regrettably, we cannot see the exact reason for the return, but something must have gone wrong during transit.
Yesterday, June 2, 2026, we issued a full refund to you. The funds should appear in your account within a few business days, depending on your payment provider.
Regarding your second order from May 7, we completely understand your frustration, but I can see that it was delivered on May 15.
Please feel free to reach out to our customer service team if you have any questions about the above.
Once again, we sincerely apologize for the lack of communication and the issue with your delivery.
Fantastische service.
Fantastische service.
1 vraag gesteld omtrent mijn bestelling, direct antwoord en direct een hele klant vriendelijke oplossing..
Geweldig
30. mai 2026
Anmeldelse skrevet uten oppfordring
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