Ssephotovideo Anmeldelser 

I bought my lens through Amazon. When I contacted SSE to tell them the lens didn't work, they actually said in their Amazon message back to me, "Hello Scott, I am so sorry about the lens that was sent to you. It was supposed to be sent to Nikon for repair and was mistakenly shipped to you. Please initiate a return request to send this back for a full refund. Additionally, please allow me to send you a SanDisk Extreme 128GB memory card as compensation for the inconvenience. Best regards, Support
When they found out I had gone past the 30 day return period they refused to give me a refund!!! They admittedly sent me a bad lens, then when I asked for the refund they refused! I was trying for months to get a $2,000 lens to work to no avail because what they sent me was broken and in need of repair! They unloaded a broken camera on an unsuspecting customer! I spoke minutes ago with Bill Latz at SSE. He hung up the phone on me!

DO NOT TRUST ANY OF THE 5 star reviews.

Extremely disappointing experience with SSE Photo & Video.

I purchased a Nikon Z8 from this company through Walmart Marketplace for approximately $3,200. The camera developed serious hardware problems and had to be sent back for warranty repair. The repair involved replacing the motherboard.

Unfortunately, after receiving the camera back, it continued to have hardware problems, including a noticeable vibration or mechanical issue when powering on and problems with the sensor cleaning function.

We have spent months trying to get this resolved. Communication has been extremely slow, and despite repeated attempts to reach a satisfactory solution, we still do not have one.

Walmart eventually escalated the matter to the seller and requested a resolution, but the situation remains unresolved.

For a professional camera at this price, having to deal with a major hardware repair followed by additional problems and months of communication has been extremely frustrating.

Based on my experience, I cannot recommend purchasing expensive camera equipment from this seller. I will update this review if the company provides a satisfactory resolution.

I almost didn't order from this company because they had many bad reviews. I ordered two SanDisk memory cards from them because they had the MOST COMPETITIVE pricing. I ordered on a Thursday and received my cards on Monday! I ordered 2 and my shipping was free. That is 5 star service! Sometimes you have to read the reviews and judge for yourself, I am very pleased with SSE Photo & Video and WILL order from them again!

I purchased a Canon G7 X Mark III 30th Anniversary limited-edition camera kit because it was advertised as a complete package that included a limited-edition anniversary wrist strap and an SD card. I picked this specific kit because of those advertised items.
The camera arrived without an SD card, so I could not even use it as intended out of the box. I had to spend time following up to obtain an SD card that should have been included from the beginning. The limited-edition anniversary wrist strap was also missing. After months of repeated emails, the seller finally told me they had never received the limited-edition items from Canon.
If they never had the complete kit or its promised accessories in stock, why was it advertised and sold as a complete limited-edition kit? Instead of the exclusive anniversary strap I paid for, they sent a basic standard strap that is not remotely comparable. The special anniversary strap is not available to purchase separately; it was part of the limited-edition kit.
Customer service was equally frustrating. They do not answer their phone, responses to emails took a very long time, and I had to repeatedly reach out over several months for answers. Their final offer was only a $75 refund, despite the fact that I did not receive the complete kit I specifically purchased.
I do not want a small refund in exchange for missing limited-edition items. I wanted the complete kit that was advertised. Please do not purchase from this seller.

I looked for a camera and found one on Walmart’s site. I used my company’s reward points to purchase a gift card for Walmart so I could purchase this camera. When I looked at the item it did not mention anywhere that it was low on stock or out of stock. Instead, it let me add it to the cart and purchase it with no problem. Two days later I find out the item is delayed, when I asked the company for an update, they told me to cancel the order. When I inquired why, they told me the item was not in stock. I went to the company’s website and not only did they have it in stock at the company but they have several different bundles that you can purchase that include the same camera. I emailed them several times asking for them to provide me with any kind of resolution and they failed to provide any help. Three days later they cancelled my order. I got scammed or they made a mistake and did not care about the customer. I will never purchase from SSE Photo & Video and it’s going to be hard for me to purchase from Walmart now if they deal with companies like this. I also asked Walmart if there was a way to filter out non-Walmart items so I could make sure what I see is from Walmart and I was advised that was not an option. I would definitely recommend they require 3rd party companies to provide number of items in stock, a low stock warning or an out-of-stock message. I would also recommend Walmart allow customers to filter out third-party vendors to avoid making Walmart look bad.

I bought a Pana/Lumix Leica m4/3 lens. It was the best price then online. Packaging was clean and it came with all the retail advertised "what's in the box" items including the manufacturer's warranty. Shipping was very good. Later I had a question, phone response was good. Maybe for some not warm & fuzzy but answered the question.

Awful experience. Refused to let us return a $10,000 lens we purchased. Hung up on me when I called 4 times. Claimed to have a refund policy. Refused to give an RMA. 24 days later they said it is after their 30 day window when it is not. By far the worst experience I have ever had.

(I would have given less than 0, if possible). I have not had as bad of an experience with a company as I have had with SSE Photo and Video. I ordered a JVC PZ100 remote camera for a church that utilizes the camera for Sunday streaming services. I expected a next business day delivery. When I didn't receive the camera on the expected day, I called the SSE support line to check on the progress of the order (mind you, this was 3 days after I ordered the camera on next business day). I was surprised to find out that the camera was out of stock, and was not expected to b restocked. In fact, it was out of stock when I ordered it. My credit card was charged. A few things have ramped up my frustration.
1. The billing department DOES NOT have a line to directly talk to any representative.
2. The support staff CANNOT include you on any correspondence, since according to them "it is an internal correspondence".
3. Even though, SSE has admitted its error, no communication has been provided as to when something will be done.
4. Finally, when I asked to speak to a manager, I was transferred to a nameless voice mail "extension 1001".
My church is down since my money is tied up. There are other video dealers out there, and I will be buying from them instead. Hopefully this will be resolved quickly, but if the events of this week, indicate, I seriously doubt it!

I received a camera that did not have the warranty card or instruction manual. I immediately contacted the company and returned the camera bundle by mail. The company issued a full refund without a restocking fee. I was grateful.

I ordered a Nikon p1000, and Steve answered all my questions and was very nice. I ordered overnight delievery later in the day on Wednesday, and got it Thursday morning. He got my order on the truck promptly. Everything was packed good with no damage. Steve said if I had any questions about the camera to call him. I'm so glad I have this camera and went through SSE Photo Video. And camera was priced at a great price.

Great price. Very fast shipping. Item is exactly as described. Steve, the sale rep., was very helpful and friendly. A happy purchasing experience. Will do business with this vendor again.

The seller advertises more items than they send. Accessories of inferior quality or even branded for another camera. Return policies are prohibitive and no real solution. I wish I had researched the before buying!

I was doing some Black Friday shopping for Olympus tg-6 camera. I found not only the best price here, but it included a bundle of accessories for the camera! When I didn't get the confirmation email right away I called the company and an "understandable" human answered the phone, made sure my order was in and was very pleasant. Said the order would probably ship on Monday, but I actually GOT IT on Monday. So happy I discovered this place!!!!!

They are very easy to work with and even called me to make sure I will be at home for the delivery of my camera. I have purchased my Leica Q2 last October 2022. I have bought a Canon R6 last April 2022 and several Olympus lenses last 2018. All have been processed properly.

Sold me a camcorder without the features I needed. I sent it back and you charged me a restocking fee.

never recieved any of my orders.
big purchase items and after being charged and having the money transferred from my account i contacted them about why i hadn’t recieved an update or my item purchases in which i had a receipt and my account statements to show, the rep told me they did not have item in stock and id get a refund, well no refund ever came for a drone over $4000!!! i also ordered a smart controller shortly after the first purchase and the same story’s, why would u list an item as available charge a customer send a receipt and confirmetion of purchase and then wait to tell me u don’t have in stock? and never returning my funds never receiving product? i filed a report with the ftc And all other avenues for consumer protection. this company is a scam

Great company!!!!

Great company to work with! We will use them again!

I’ve shopped before for cameras and lenses in other big name online camera dealers; till I found SSE. Their prices is mostly lower than those big name competitors. They deliver exactly what you order, real fast, and if you need assistance with your purchases, they answer your call immediately, and you talk to a real person. Highly recommend. 👍

I purchased a Nikon P1000 from these folks and It not only arrived in a timely fashion but was exactly as advertised! It was during the COVID shut-in months. If I had to be home bound, I knew I couldn't spend it watching TV. So I decided to go online, buy a camera and try photography...something that I could do alone. I checked out and priced everyone and read all the reviews I am glad that I chose SSE Photo Video! The camera has kept me so occupied and so busy and having so much fun and creating for the last several months/years (who remembers?) that I totally forgot to write a review! And now that my Gallery/Picture Frame Shop is open to the public again, I am selling a lot of those photos! Yes! I would buy from this company again!