Sports Direct Fitness Anmeldelser 

Same as everyone else ,head office simply ignores all emails and local gym cannot help with trying to cancel membership.Never will I join this gym again

I have been coming here since I was a kid and it gets worse every year. The website is always down, I have booked many times and they would say that I haven't booked but lucky I got in a couple of time because of someone else having the same problem. Today I got told of by a woman who works there because I didnt wipe down where I was but that was only because she was in my way and thought I could do it a little after, also her job is CLEANING wich she was mopping the floors when people where exercising. That is a danger hazard and I have seen someone slip before. This should be done when everyone gose out and others wait outside. This cleaner was rude and came right up near my face didnt even say "please can you wipe down after using" wich many people don't and her job is to clean anyway. I shopped what I was doing and try to clean but I'm short and couldn't reach because she just mopped the floor and didnt want to slip. Also they ran out of hand gell last week and have not be restocked. Also one of the girls said that they don't bother cleaning after 4 o'clock and for proof, I accidentally left my swimming costume in the shower and went back for it after 20 minutes of leaving but no one handed it in. I have mental health issues so this doesn't help, also no more then 7 people in the pool but I have been in with 8 before and had to go out early.
However the older people who go to the gym are lovely and will chat with you but one of them mentioned that the card machine is down and in a middle of a heat wave but wouldn't allow anyone water.

I emailed the membership team in July to request a cancellation of my membership. The gym was closed due to coronavirus at the time. Everlast was not taking payments from my account as a result of this. I therefore canceled my direct debit. I received an email at the start of September telling me that I need to reinstate my DD so that they can process the cancellation. When I emailed to ask why, they responded that they need to take 3 months worth of 'notice' payments off my account, according to my contract. All good and well, but I brought it to their attention that the gyms had been closed for two out of those three months, and so I should only have to pay them for one month. I did not hear back via email, so I tried calling them. it took me 40 minutes on hold to reach a representative over the phone (ridiculous customer service!!) only to be told that the system was down and that she could not help me unless I called back later--AFTER 40 MINUTES ON HOLD. I would not recommend joining an Everlast gym. Gyms are on the way out, anyway.

Totally ridiculous amount of people in the gym tonight!
They obviously don't care much about social distancing!!

I tried to cancel my gym membership as there is a pandemic going on, money was still coming out of my account for gym. I received an email a month later (after another 25 pounds roughly payment coming out) stating that my gym membership will remain open until the contract ends in december 2021?

I had to cancel the direct debit through my bank, and lost maybe 50 pounds before i managed to remove the Direct debit.

Also i can't get a refund for the 50 pounds from my bank or Sports Direct.

No communication about what was happening with monthly payments being frozen during the pandemic, unclear 3 month notice messaging for cancellations, and an online booking system which does not work (and this is both website and app).

Way too overpriced at the moment, given these friction points which now make gyms unappealing post-lockdown.

There's no visibility on how busy the gym slots you're booking are, and the booking system is incredible glitchy.

This said, the actual gym staff are so helpful and lovely. But customer service sounds clueless, and the individual gyms have had this horrendous online system foisted on them to content with. Every other gym has an online booking system that at least looks like it was built after the year 2010. Can't say the same for Everlast. There's also no way to review your account or membership, and the terms and conditions are honestly a slog to read through, in order to find out how to quit!

The gym itself was good but absolutely zero response from repeated attempts to contact customer service for months.

Many other equally good gyms in the area that also have 21st century websites that allow you to easily review your account and cancel online.

Instead they have a website which lacks a contact phone number, a contact form which doesn't give you a 'cancel' option, and a cancellation email address that is simply ignored for months.

If there was less than a start I'd give it.

The gym staff in Glasgow site are great and totally sympathetic, however the head office staff are rude and have no customer service skills, nothing ever delivered as promised. Cancelled an account 4 years ago with the cooling off, went in today to see about rejoining and aparantly no record of my notice to leave (asked if I had a voice recording ) couldn't tell me why they have never chased it in the 4 years. STAY AWAY.

The gym itself is amazing, however I am absolutely appalled by how the head office has handled opening back up after lockdown. I tried to cancel my membership as soon as they gyms reopened, and since nothing came out of my account in august and the direct debit wasn't showing up on my bank account, I thought it had been cancelled, only for money to come out of my account on the first of September without any of my cancellation requests being responded to and no notice that they were going to be taking any money. Guarantee that if I cancel my direct debit through my account I will hear from them straight away. my club can't do anything and there is no way to contact head office except through a form that gets ignored.

Called in to cancel my contract 3 girls sitting behind the desk said it had to be done online when i questioned if they could help it was a flat no and on leaving after a long wasted journey all I could hear was all 3 girls having a good old laugh at my expense. This was Rugby and my advice would be stay well clear rude staff and dirty gym

Trying to cancel my membership and have emailed and called 17 times. Cannot get a reply. Its not the gym, their ok but head office is awful. The gym cannot assist sadly. I will not be joining this gym ever again after this experience sadly. Do not join in the first place is my advice!!!!

I tried to end my contract in May due to relocation, I received confirmation of my request yet at a later date they have decided that despite outlining why I wanted to leave and going through all the formal cancellation procedures that said they will charge me an extra months notice period. Not particularly clean either! I would advise to stay away if possible. The staff on site however are very friendly it's a shame that their upper management are unhelpful.

They won't give refund despite not being open for months, and giving plenty of notice. They only let you leave after 3 payments notice. Their gyms are v poor and unhygienic anyway. Best stay away.

Very poor company to deal with
They have a reputation to be hard to cancel and they’re living up to it.
They Have had the Notice period but they only want a notice period where they’ve had money from their customers.
Then they offer to let me stay after this
Try and cancel and they come out fighting!
Strangely other people I know have been allowed to cancel or have they not got to them on the list yet?

A nightmare to contact anyone to cancel membership, no contact phone numbers available only messaging, and they take such a long time to reply. I still have no idea when I will be out of my contract and can forget about this place.
I don't think they take customer service seriously, I would not recommend them to anyone, and I will be using alternatives in the future.

Yep i fell for all that spill.
when joining i explained i was only in area for 6 month no problem they said just give months notice before you leave area as yo can cancel if you move.
I gave 6 weeks notice handed over to reception .when i left i cancelled dd
They say they never received my notice and insisted i pay another months payment . Be aware you have to have moved out of area before you give notice meaning you pay an extra month for nothing .
customer service nil

Awful company to deal with.
We ordered a trampoline, we received half a trampoline and half a TP tree house. You can't contact by phone just on line. By the time I got an answer the missing parts had disappeared from their wharehouse, they would not action a refund until they had received the goods back and it took them a month to arrange to collect. It was as though we were at fault!

Rip off firm.
You will regret when it comes to cancelling.
They lie when you join about how easy it is to cancel.
I have been trying to cancel, now they tell me i have to full fill 6 month minimum then after 6 months I have to give further 3 months notice.
Then they carry on taking direct debit even after closure.
Rip off.

I am another to have been taken in by their scamming cancellation policy. The gym owner/ employees promise you membership and no mention of termination fees then leave it to their Shirebrook follow up team to make life hell with harassing emails weekly thereafter and constant threats of escalating costs. I would be very interested to hear from anyone that has taken this shower to court, this sort of harassing practice needs to be ended once and for all

Not recommend, manager in Newark sports Direct realy not helpfull, had a contract for 20 £ a month, then decided to go to other gym because it was cheaper in there, asked to cancel my contract, the reason of leaving was high price, they offered me a 10£ plan i agreed with it, got a call few days after and they said they cant accept my new contract for 10£ as i am not working in Know How, shame i said and decided leave anyway, asked manager to help me fill the leaving form, but he was ignoring me saying he is bussy, said do it my myself on theyr broken computer, realy bad customer service in there, because of that i didnt go 3 last months i had paid.