SpinSaga Casino Anmeldelser 

I am incredibly frustrated with the current state of prize redemptions on this platform. My VIP tier explicitly states 48-hour processing, yet I have been waiting over a full month for my oldest redemption.

To make matters worse, for each of my last 5 redemptions, I’ve had to constantly pester chat support just to get them moving. It seems they only process anything if you happen to catch an agent online. This is the longest I've ever had to wait, and with 3 more pending redemptions sitting right behind this one (4 total), the backup is getting ridiculous. VIP perks mean nothing if you have to chase down support to get paid.

07/26 UPDATE - Still have 2 redemption pending from 6/15 and 6/16. I connected with a support agent early last week and they promised me I would receive one of my redemptions by the end of the week. The end of the week came and went and none of my redemptions got processed.

07/28 UPDATE - Chat support says they will look into the issue. Email support has not responded. I will draft and send a demand letter with a deadline before i file for arbitration with JAMS. There is a 300 filing fee for JAMS, but the cost to the site is ~2500.

07/30 - Chat support claims they are having technical issues with redemption. I made it clear that I do not believe them.

07/31 - I have submitted a formal Notice of Intent to Arbitrate via email to support at spinsagacasino dot com regarding my $1,400 in pending redemption. Please route this directly to your compliance and legal management team for immediate review.

08/06 - I was able to reach chat support 3 days ago. I was promised my redemption would be processed by the end of the day. I have yet to receive them. This is not the first time chat support has promised me that my redemption would be processed that same day. I will continue to pursue arbitration unless and until I am paid in full

08/19. I finally received my last two remaining redemptions and threatening arbitration and sending multiple messages to chat support reminding them my arbitration deadline is approaching.

Proceed with caution.

I started out having great experience. But then I continually had technical issues because games wouldn't load. I reached out to customer service and they were responsive and tried to help me figure out why I was unable to play games that I'd played before . My state borders a restricted state so i would rendomly be restricted and I spent a lot of time resetting my IP address so that i could play. When it came time to redeem, I was aware of the $50 a day, so I took a redemption every day for 4 days while continuing to play every day. The first redemption came right away. The other three are still pending on the website even though it clearly states 1-3 days pricessing so when I contacted customer service, they replied via email that I needed to wait 96 hours. And nowhere do I see on their website that it's supposed to take ninety six hours. The other issue is the redemption shows that I took it the day after I did So if I took the redemption on July 7th, it would actually show that I took it on July 8th, so I didn't get any of my redemptions during the week i submitted them.. now I have to wait through the weekend. I sent a follow up email asking about these inconsistencies and have not gotten a response. I spend a lot of money playing online and I can deal with small withdrawls and even a 3 day processing time what's upsetting is it seems like they are advertising one thing and then doing another. Also, when I first joined, there was an offer to receive a dollar for a trust pilot review and then after I started having issues that promotion disappeared from my account before I used it. I am experiencing everything the other 1 and 2 star reviewers are saying. I like the games but i will not spend anymore money on this site until I can trust that I will recieve my redemptions. I am nervous that I wont recieve my redemptions. It feels a little shady. As long as they are responsive and do what they say they are going to do im ok and i will give them my buisness. I'll be back to report on how this goes.

I have not cashed out but I like the platform a lot

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Great game to play and winning real money is a plus for me .

Absolutely love this platform! It has a great selection of games and is the only one that I have seen so far that converts gold coins into sc!(and trust me I’ve seen them all lol)

Great platform

I have been on this site for a short time and mostly just played my daily bonus through. I finally had some good luck and turned my 2.50 sc into over 100 dollars in less than 2 days. I don't like the just being able to redeem 50 a day. I redeemed 50 and it was processed the same day but the second 50 is still in pending for 24 hours , i'm hoping it will clear soon.

I've never had any issues redeeming. Always great deals!

Been waiting so long for several withdrawals that are way past the time frame for them to approve. I am writing this in hopes that customer support will review my account and fix this, and if so, I’ll change my review. Until then it stays. Also withdrawal maximum is 50.00 that is a major deterrent.

I love their daily streak and the fact that at the beginning of said streak, they allow you to select your own streak package, so to speak. Overall great experience and even more so with their very generous daily wheel. I will give them 5 stars every time.

Fun gaming experience. They are on top of there customer support. 4.5 stars

Great variety of games and great vip program

Spin saga has the best promotional bonuses I seen yet. While also having the best daily streak rewards!!

Been playing here a while always a good time. Good game selection and good support team.

Just started playing so far can't be disappointed can't be excited about it either tho.

Love them so far great customer service and great FreePlay deals