Spin Master Anmeldelser 71

I was given a Meccano set and it had a part missing.I contacted the email address of Spinmaster to be advised that you had to fill in an online form which I did.There was a promise of 2-4 day reply but none came so I tried again.
Still nothing after 4 weeks.
Keep clear

Spin Master has betrayed the loyal Aerobie fan-base. The original product, by its inventor, was absolutely brilliant, a wonder of technological excellence. Now that it's changed hands and manufacturing has moved to China, all that seems to be past. The new product is a complete fakery, just another piece of Chinese garbage.

I'm going to hold on to the original made in USA items that I still have, and treasure them, because I won't be buying any more of these cheap, overpriced fakes. They should be selling for $1 like the other Chinese imitations.

My only hope is that enough people realise they've been cheated and that production resumes in the US. They're really only suitable (sort of) as a dog's catch toy, not the record-breaking piece of excellent engineering they're famous for.

And they should take down their claim about the Guiness Book of Records, because the Chinese product cannot do what it previously could. Their website description is completely dishonest and deceptive, it describes the original product, not what they're selling now.

Contacted for a missing part on something I bought second hand for my daughter for Christmas was willing to pay for the part. I purchased it on ebay so had receipt of purchase. But how brilliant are spin master they couldn't find the part. So they sending my daughter a free toy worth £25

Contacted spin master as I had lost the remote for my son's megladon RC car, looking for a place to order replacement, after forgetting to follow up original inquiry due to hectic life spin master sent me several follow up emails as a reminder of more info needed,after supplying such info they then got in touch the following day saying they'd send out a new remote free of charge
Faith restored in q retail company after a recent run of dealing with horrendous company's...most notably sky

I contacted them about a broken Paw Patrol Ryder figure which came as a set with a vehicle. I wanted to see if I could purchase a replace Ryder as it seemed a waste of plastic to replace the whole thing. They don’t do spare parts but to my astonishment they offered me a complete new set. Then on checking stock they didn’t have one so they sent me the next best match which is a much more expensive set that includes a Ryder toy. I’m really impressed with their customer service, it’s really made my son’s day.

My only reason for marking down one star is because I’d like them to think about the sustainability of their toys. I believe the fault on my son’s toy is common so given how much plastic there is in the world, perhaps they could look at ways to provide replacement parts, or better still build toys that last. This may seem like a petty comment given their generosity and perhaps I shouldn’t buy plastic toys at all but it would be nice to know that when I do it’s not a throw away item.

Never get a spin master toy I got a meccano toy never fitted together properly wow after messaging them they offered me a toy that u can get from amazon for £4
Spinmaster toys be aware

Left the following review on the SpinMaster website to review a truck we own and they refused to publish it??

Very Disappointed

This truck was bought as a Christmas present for my little boy by his nan. He's used it approx 12 times in the last 12 month and then the wheel decided to fall off! As I was unable to locate a receipt I contacted customer services to see if I could get hold of the part required to fix it which I was happy to pay for as my boy loves this truck, but due to Covid and the warehouses being shut it was not possible. I then recontacted customer service to see if I can get the part but was now told no parts are available for this product?,- So basically I'm going to have to throw a perfectly good truck in the bin! It's disgraceful that a company can sell RC cars and not provide parts for them if things go wrong!

Just an honest review?

We bought a Bingo Machine and they had one small bag of markers for the Bingo cards. I wrote them and asked if we could buy another bag, I was not looking for a freebie although they should have supplied more. Said they could not help me. Very disappointing.

DO NOT BUY THIS PRODUCT

My son had a Paw Patrol toy go faulty on the day he opened it, massive disappointment and tears all day. Inside there was a brightly coloured note saying not to return to the store but to ring Spin master directly. Big mistake. What an absolutely awful company they are. We are now 2 months in and I have had every conceivable excuse in the book thrown at me. They did ship a replacement item to us, but it was the totally wrong item worth about 10% of what we had originally purchased. Since then it's been a total nightmare. Excuses are so far Brexit, covid, items are out of stock, essential supplies have to take priority blaaaa blaaa blaaa. Getting them on the phone is very difficult it can take 10 or more attempts to actually get someone who can hear you or doesn't immediately hang up the phone. Email is even worse, it can take a week to get a reply. One of the worst customer service experiences I've ever had, and I have no confidence they are actually ever going to put this right.

Got a Thunder trax for my sons Xmas 2020. It didn't work at all. I couldn't return to shop due to lockdown. I paid £50 for this toy. Its all he asked for. Spinmaster said they would replace and gave me a choice of two toys (I provided proof of purchase). This was back in December. We are now half way through Feb and we still do not have the replacement toy and my emails are going unanswered. I have phoned them a couple times and they just keep fobbing me off. I'm £50 out of pocket, my wee boy is upset as the only toy he asked for isn't working... I'm so pd off now.

Shocking customer service.
One very small but vital part missing from my sons meccano set.
Spin master have refused to replace because I have no proof of purchase......it was a gift.
This part must cost a fraction of 1p to produce.

Zu dem Brettspiel "Jumanji", es handelt sich um ein billig hergestelltes Brettspiel. Der Deckel des Spieles ist nach dem ersten Mal auf machen schon an den Ecken eingerissen. Der "Decoder" ist aus billigstem, dünnsten Plastik. Das Spiel ist das Geld nicht wert. Pfui.....an den Hersteller.

Amazing. My children had a paw patrol mighty pups tower that a part had broken. Spin master didn't have a replacement but sent us a brand new one. Wasn't expecting it, as they offered a different choice but my children are made up, especially with not being in school and nursery. Great service. Thank you so much.

We love our Owleez!

My son had Headbanz junior for Christmas. The game came half in English and half in Mexican and 1 piece missing.
Apparently they don’t have any in stock. They offered games which were cheaper and not age appropriate.
All seems very strange!

Got it from Santa himself and had fun for one evening. On the next day all it does is flashing purple = "is hungry". But wont feed with its straberry. The producer Spin Master is not responding, not helping. A Christmas disappointment for me and my 6yo, thanks, Spin Master.
The toy is (can't link) Hatchimals 6046989 (sort of giraffe).

My daughter received a toy for Christmas, when we opened it it had a missing piece. When we called to just get the one part replaced we were told they wouldn’t replace it because it was an older toy. We told the guy it was just got it as a gift and the person who gave it to her had just bought it. All we were asking for was a replacement for the part not even the whole toy and they said all they could do was give us a 40% off coupon. Not even worth it. I’m so disappointed in the company.

Amazing service. Genuinely couldn’t have helped anymore.

My littler one was given a PawPatrol toy second hand as a gift. A few pieces were missing so I emailed asking if I could buy it. They asked for part-numbers which I supplied and they apologised saying they didn’t have any in but would send a free toy to us (out of four to choose from!).

Genuinely amazed. Especially as I didn’t have a receipt as it was a gift.

Terrible excuse for a company. Bought a £50 thunder trax and the controller doesn’t even turn on after trying multiple sets of new batteries. Contacted customer service and they offered a £10 toy from their range and expected me to write off the £50 just spent. Avoid at all costs

The chubby puppy stopped working, also part of playset was not moulded correctly, contacted CS, they offered different toy to choose, as did not have replacement...