southstarplumbers Anmeldelser 

AVOID LIKE A PLAGUE

Worst plumbers I have ever had. They have zero clue how to fix anything. Came out twice to try and fix a boiler and each time they failed - tactical so that they could see charging for each call out visit. I had someone come and fix this boiler in one go.

They also quoted me over £600 to fix a blocked kitchen sink!

Save yourself the headache! AVOID!

Simply put, DO NOT USE this company. We have used them twice within 4 months for the same thing and both times we felt that they are ripping us off basically and that they are completely dodgy! The second time, the engineer who came out was extremely rude and when I told him that their customer service is very bad he got so upset that I almost felt threatened in my own house. Total scam and the worse people to be dealing with (both the so called “admin team” and the engineers). We will report them to the Trade house.

This is a fake company they kill people's money and they buy reviews for money they are not a good company

If I could give zero star, I would. Avoid like the plague.

South Star Plumber Ltd carried out a "boiler repair work" for me.

The boiler was not repaired. They just adjusted the gas valve however the minute the guy left, the boiler stopped working with the exact same problem as before, leaving us with no heating. The problem was misdiagnosed as when I called out another gas engineer, they confirmed that the cause of the problem was something else entirely. Later the manufacturer also confirmed this.

I told Southstar about this and requested a refund for the repair (I didn't dispute the callout charge).
They refused to give me a refund, despite the evidence that they misdiagnosed the problem.

Dishonest, terrible people.

Absolute robbers. Stitch-up cowboys who pretend to do a job they do not do then charge you over the odds for it. Never, ever use these people.
Total and utter rip-off merchants.

Home office leaking toilet - didn't reply for a week - turned up 5 hours late for booking , a non emergency call - for 10 minutes job to stop a leaking toilet £289 which i had dismantled and purchased the parts and - are you taking the p### ?
rude arrogant conmen. then pretend they're a different company and suddenly can only invoice my PA not the company who office it is.

Do not use!!

Phoned this company to get some work done. Customer service is shocking and engineers do half a job.
There was no communication to let me know that they would be late (turns out they were 2 days late!). I had to keep phoning to ask where the engineer was.

When the engineer did turn up he demanded the money to be paid upfront, stupidly I agreed but he did not complete the job. Phoned up the company and they said they would speak to the engineer and let me know what to do however having waited 2 weeks for some kind of communication, I phoned them for them to say they could do nothing.

Lesson learnt... Don't use Southstar and don't pay anything upfront until the work promised has been complete!

Do not use!!!

They are scammers who pray on vulnerable people.

Had a leaking boiler. Dan the engineer came in (9hrs late).
Spent 2.5hrs and charged us £800!
Without fixing the issue, calming he’s missing a part. And will come back with the part asap.
He also charged for parts which he never used.
Very dishonest, manipulative and irresponsible.

We had to get a real plumber in.
The real honest plumber came and fixed the issue - claiming the part Dan the engineer advised was faulty don’t even exist on our boiler.

They also trade under:
London Gas Plumbers
Attic business centre MB12 
276 York way 
London 
N7 9pq 
0203 968 4193

Please stay away from these charlatans!

Very bad experience. We were told the fee would be £110 for call out fee including minor works. Guy arrived late after we called to chase and quoted us £110 call out fee PLUS £479 PER HOUR. Asked engineer to cease and leave, but still had to pay the £110 call out fee. Do not use these people. Minus 20 stars.

The worst type of cowboys and would run a mile if these guys showed up. No words to say how bad. I was traveling and my tenants called them for a broken boiler. They gave tenants invoice for £1,963.20 (more than a new boiler) and wanted money ASAP. They leave 1 hour later boiler is broken. Despite 4 times of promises to come back every time a no show. Sorry to cowboys these guys far worse. Minus 100 stars

The plumber was extremely rude and charged us 300 pounds just to leave without fixing anything. Terrible customer service and came 3 hours late. Wouldn't recommend at all.

This is the worst company EVER.

STOP AND REPORT THEM...BETTER TAKE THEM TO COURT!!!!!!

Shoddy work, dishonest, rip off and prey on vulnerable people in these vulnerable situations.

ADAM, MR ABADI & 'ZAK' you disgust me.

Took nearly 4k for a call out, quite blatently wasted time... Pro expert con artist, oh did you miss something. Maybe the 2 rods you left in the blockage. INCOMPETENT dishonest and foolish people. This guy formulated his company 2 months ago a 25 year old east to west... South star plumbers... More like shitstar plumbers... No records of your work or call out... Dont worry I got all the camera footage and paper I need.

My boiler is 9 years old and all other companies I contacted wanted to only replace it , luckily I found southstarplumbers who made repairs for £110 which included a part . I’m very happy to make these savings at this difficult times in the country.

Complete crooks - charged over £1700 to replace a water pump in a boiler. 3 hrs work including an hrs shopping and £180 for the part + call-out fee….Do not use them - I am embarrassed and disappointed I did. But I was away and had 3 cold folk at home and no other plumber could attend. In retrospect of course we should have waited - but how could we know we would be ripped off?

The hot water still isn’t working properly and a pipe is dripping - so my really good plumber (he was away) is coming next week to check/repair the boiler at more cost. But you realise there is no point getting these guys out again.

We did call out southstar plumbers as they are local. Happy to supply the invoice. I suspect they may have passed the job to someone else, but obviously don’t know. The plumber came from north London to southwest… obviously worth his while to travel anywhere!

They waited until it was too late in the day to call anyone else before letting me have any idea of costs - and then with my back against the wall - I agreed - after being led to believe it was a quick job. They then stayed on site until payment reached their bank - standing next to my son until transfer was made!

Be careful - be aware - no 3 hr plumbing job should cost this much! Keep warm v

Most expensive plumbers I’ve come across over £1000 - two hours to change a U-bend half time spent on travel they don’t carry materials

Apparently changing a U bend is a complex job hence the price - Lesson learnt ….

Appalling company. Charged £360 pounds to unblock a toilet. Threatening “engineer”, refused to leave property, toilet leaked and had to be repaired by a proper plumber subsequently. They are a scam outfit.

We took out a claim against Southstar in the Small Claims Court for their useless, unfinished and over-priced work. They didn’t respond and we were awarded judgment and costs against them. Several months later, they applied to have the judgment set aside on the basis that “they didn’t receive it”. Yesterday at the application hearing, they failed to show up to defend their application, which was dismissed, and the award in our favour was upheld. Will be interesting to see how long it takes them to pay up but, in any case, they now have a County Court Judgement against them - one of many, I would imagine. Avoid them like the plague and save yourself a load of expense and hassle.

This company will rip you off. Avoid at all costs.

Booked an emergency call out on a Friday afternoon. No one showed up so after much chasing rebooked for the following day. Again, no one showed up at the allotted time, but after much chasing an engineer called Dan finally arrived. (This was a call out on behalf of a client, so I could not be in attendance.)

My experience was much like that of the other (genuine) reviewers. I was quoted £149+VAT for the call out and the repair. This was based on the repair being small in nature, which it was. The issue was describe in detail at the time of booking. I queried what small in nature meant, and what the hourly rate would be if the work over ran, but was told this was a fixed price.

On arriving at the site, I got a call from the engineer, Dan, saying that he needed my email address so that a confirmation email could be sent. It seemed strange that this was not sent at the time of booking, so alarm bells were already ringing. An email was received from a company called London Gas Plumbers, NOT Southstar who the booking was made through. The email was a quotation for work to be carried out at a cost of £249+VAT per hour or part thereof, PLUS an additional call out fee of £149+VAT. This was on the basis that the minimal price no longer applied as this was a larger procedure. Why would an hourly rate be more than the cost of a call out a repair?! Madness. (Bear in mind that the plumber had not even seen what was involved at this point.)

I then got a call to say that he would have to remove the shower tray in order to investigate, clearly having no understanding of what the problem was. (The leak was coming from the ceiling.)

I told them that the email was not in line with what was agreed and to leave the property. They demanded the £149+VAT call out fee which I refused to pay on account of the issue not having been resolved as agreed. They called me a conman and threatened to take me to court! It later transpired that they tore down half the wall to investigate the issue. This was completely unnecessary as there was an inspection panel installed, however any person with half an ounce of intelligence would have used a padsaw if he’d needed to increase the size of the access. Instead this has left us now needing to replace half of the wall.

(A plumber came out two days later and was able to fix the issue in under two hours.)

DO NOT GO NEAR THIS COMPANY. THEY ARE DISHONEST, INEPT, FRAUDSTERS THAT ARE PREYING UPON PEOPLE’S DESPERATION.

I note the large number of fake reviews posted on trust pilot by the staff themselves in many cases. These guys are crooks and to be avoided at all costs. The plumbers are inexperienced and don’t know what they are doing. We had a combi boiler problem which they couldn’t rectify or didn’t know how to rectify. They replaced a part that didn’t need to be replaced. They charge outrageous/rip off rates. The whole firm stinks to high heaven and how these guys are trading is beyond me.

I had to sack them and bring in a firm in to sort it out, who correctly identified the boiler need a number pump.