Southdownsinsurance Anmeldelser 

I had to claim due to cancellation due to illness, my daughter claimed for canellation due to my illness.

I can honestly say this my worst ever experience I've had with any insurance company for any type of cover. There were issues around supporting information:

Duplicate information.
Lost emails
Irrelevant information
Delayed payment
Being told contradictory information.

It took 15 weeks to settle the claim, at one point during a £3000 claim they were quibbling over £3.50.
I filed a complaint which was upheld, for which I was paid £50.

I'd never use them again

I have used this company before.
Easy to fill in forms.
Price reasonable.
No fuss.

The question was answered and a solution provided that met our needs.

Great UK based customer service, easy to call, super professional, helpful, polite and friendly. An exceptionally easy and positive experience all round for receiving a quote, taking out or adjusting travel insurance.

Good, reasonable price and easy to complete travel forms online

A quick quote with a no nonsense and easy to navigate page.

It was quick and easy to do thought it would cover was good for price

It was simply easy to do on line. Perfect 👌

Good price, good cover options

Very friendly

The advisor was professional and very helpful.

Having bought a policy for peace of mind. It has been a terrible experience trying to both claim back for out-of-pocket medical expenses we incurred when my husband needed urgent emergency surgery. As well as trying to get the company to book return flights and extend our hotel booking, when we needed to delay our return. There is no online number to call (i.e. whatsapp) so the cost of phone calls was extortionate. I frequently got cut off and so had to go through security again and again and each time got a new member of the team, so they had to read all the notes. At one stage, they even talked about moving hospitals (really handy when your husband is in agony and needs EMERGENCY surgery). Everything took so long, and in the end, that is why we ended up paying for treatment. Not sure, I expected travel insurance to work this way, but apparently this is standard. I thought because this was underwritten by AXA it would be a good reliable policy. How wrong could I have been. My husband's surgery was on the 16th Jan and here we are in March with no end in sight of our claim being paid.

Very happy with the customer service operator (cannot remember her name )
She was extremely helpful and efficient.
Thanks for great service

Great experience. Forgot the ladies name but she was quick and efficient. Told me what was going to happen with amending my policy and then it was all done.

Great!

Getting a quote from South downs Insurance was a good experience. The representative was very pleasant, knowledgeable and thorough. It wasn't long before my insurance was sorted and the policy emailed to me.

Knowledge, time, brilliant attitude, calm, professional

Quick and straightforward. No waiting. Polite and efficient service.

Easy to arrange travel insurance, loyalty scheme available & pleasant to deal with on the telephone.

Great price through moneysavingexpert, but also auto renewed without any notification or emails.

Great customer service and good clear communication.