YA'LL, they have rebranded themselves as a company called Kelly Obi. They literally have the exact same clothes that Souk + Sepia had. I am sooooo annoyed because they truly were my favorite and tur... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I would like to thank Aly for her quick response to a E-mail I sent in reference to confirming my refund.My order # was UJSS129193.I am so happy for Souk +Sepia professionalism and always putting ther... Vis mer
Selskapet har svart
DO NOT PURCHASE A THING FROM THESE SCAMMERS! I would give ZERO stars if I could. This company is TRASH! I wish iInhad read the reviews beforehand. They are giving authentic black owned companies a bad... Vis mer
I ordered a few items from souk + SEPIA and they sent half of my order quickly. The hoodie dress was excellent quality and fit beautifully. An email was sent informing me that the other items were bac... Vis mer
Selskapet har svart
Informasjon om virksomheten
Kontaktopplysninger
209 W 38th St, #405, 10018, New York, USA
- gratitude@soukandsepia.com
- soukandsepia.com
2,3
Under middels
775 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Purchased a purse that I rarely used
Purchased a purse that I rarely used. The leather that connected the purse together eventually withered away and couldn’t use it anymore. Poor quality. And I’m very disappointed they market to black women, but then drop ship from China. I don’t recommend ordering anything from them.
2. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Greetings, Ciarra! Sincerest apologies for the troubles and inconvenience you've went through. Sure, there's always the possibility of our product being defective, but we can also factor in how the purse was stored as sunlight is a known arch-nemesis of leather material.
We also would like to apologize for the misconception about us not being a Black-owned business. We are a 100% Black woman owned business. Souk + SEPIA also happens to be an online marketplace for merchants across the globe which means some of our pieces are sourced from countries in Asia. We also have this information in our FAQs.
Above all things, we wouldn't be at peace knowing you still have a broken bag there. We have requested your order ID and email address for verification purposes. Once we have these, we will sort everything out from there.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I own several pieces from the company…
I own several pieces from the company that I just simply love, and so I remain supportive which is why my rating is a 3. However, I ordered a dress in August 2022 that I totally forgot about and only remembered when I was checking on the status of an order I made in September 2022.
I am hopeful that the production and shipping issues improve soon. I really want this company to thrive, but in order to do so the pervasive problems with completing orders must be solved.
9. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Hi Tonya,
We just want to start off by saying you have our eternal gratitude for this well articulated feedback! As souk + SEPIA is a an online marketplace, we do source some of our products from around the globe. We have been around for 2 years now and trust that we have done everything we can since then to make improvements with our shipping and production timeframes and will continue to do so until we our services reach its zenith.
Good news is, the last time I checked on the status of your items, we've seen an update stating that it's on its way to your local USPS facility. Once your USPS facility receives it, they will proceed to make the final delivery and that does not take long to happen. Usually about 2 to 4 days.
We hope the information has helped! Please do not hesitate to write us back should you have further questions or concerns. Wishing you a pleasant rest of the evening!
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I love Souk and Sepia and can’t wait to…
I love Souk and Sepia and can’t wait to keep ordering. I have a feeling they are my new addiction. The clothes are amazing and unique 💞💜💝
10. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
And we got a feeling we'll be the dealers to supply your addiction, Sammi! You made our day with your exceptionally kind words. Not gonna lie, it's been a while since we've received one like this and we sure as hell missed this feeling! Thank you for bringing joy into our lives today, Sammi! We hope to see you again by the shop! We have plenty of pieces you'll certainly want to see yourself wearing! If you ever need help with anything, we're always here for you!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
If I could give 0/5 I would
If I could give 0/5 I would. Ordered a jacket from souk and sepia for $100 on 5/23/22 (yes literally almost 4 months ago). To date I have STILL NOT RECEIVED the product or a refund
Really sad - was excited about them because I heard they are Black owned. SMH
23. mai 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Hello Nana,
Thank you for writing in! It breaks our hearts to know how much suffering you had went through with the delayed shipping. Such an issue is surely frowned upon and we understand how much trust is lost when things like this happen. For your troubles, we sincerely apologize. It never sits well with us seeing our customers suffer when all we want for them is a great overall experience.
Not to worry, though, as we have found that a full refund has been processed for you on September 18th, just five days after this review was posted. We do hope all is well with you now and that someday you can give us a chance to redeem ourselves. The delay was caused by an inventory shortage that went unnoticed by our team. Good thing is, we have fixed it and have our inventory updated. That would be all for now and we sincerely wish you a pleasant weekend!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Save your time and money and don’t…
Save your time and money and don’t order anything from them! Ordered a dress for a wedding and only after I realized that the company is just regular China dropshippers .. the website say 2-3 weeks for delivery- it’s been a month already and still no dress. Had to dispute the charge with Amex.
4. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Hi Anna,
Thank you for sharing your experience here in Trustpilot. We greatly appreciate any kind of feedback as we see each one as an opportunity to make things right when they aren't.
We would like to further investigate the cause of the delays, but we will need you to verify your order ID, so we have sent you a request for these info here in TP.
We are looking forward to hearing back from you again, Anna! We cannot wait to resolve this with you.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I ordered a blazer on March 5th (March…
I ordered a blazer on March 5th (March 5th!) and still haven't received it. To Souk's credit, they honored a partial refund, due to the delay in shipping. In July, I requested a full refund, as it was clear that I wasn't going to receive the blazer. Aug 3rd, I sent an email to ask about the refund. It is Aug 21st and I haven't received a refund or a reply...It's cool. Keep it...DONE!
The response seems disingenuous. If Souk was motivated to make things right, you should have replied to my email request for a refund on Aug 3rd. Not until my review did you respond...and Paypal...smh. Keep the money, sis.
21. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Hi Jasmen,
Thank you for writing in! We cannot express our regrets enough for the horribly long wait. There has been a problem with our system which we're currently trying to fix at the moment. Luckily, it's not something we aren't unfamiliar with as something similar has struck us before.
We've processed the refund on our end and it has been deducted from our account, but it doesn't appear on your end. We can send you a screenshot of the deduction in a follow-up email.
For now, we will need your PayPal email address as a means to process your refund for now. We will be sending you a follow-up email within the day. We are looking forward to fixing this with you.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I placed an order with this company…
I placed an order with this company over a month ago and still have not received my package. Upon tracking it appears to be lost in the mail, however, their response to me is to REORDER the items and they will give me a coupon and send me an invoice. I cannot file a claim for the package because I don't have the packaging info. I will never order from here again. Beware
20. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Hi Dr Orr,
Thank you for writing in and bringing this case to our attention! Before anything further, we would like to extend our deepest regrets for troubles we've caused you.
There's no way we'd want this kind of fate for any of our customers. This was merely short of a good experience and we sincerely apologize.
We can still make things right with a thorough investigation of the matter. And that will be possible once we have verified your email address and order number. We have sent you a request through Trustpilot which you should be notified of. You have until tomorrow to respond with your email and OID. Looking forward to hear from you again soon!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Great clothing!
Clothing is very unique and the quality is great. Shipping has gotten a little better and customer service is excellent!
10. august 2022
Svar fra souk + SEPIA
Hi Sheila,
We cannot thank you enough for going out of your way to write us a favorable review! And props 'cause you've also noticed the improved shipping! Well, now we have an even better one, in the form of souk SWIFT! This is a service which offers two to three days shipping time.
The joy we feel when customers show their appreciation in whatever way, shape or form is immeasurable! As you all know, this was a tough half of the year for us, but with our zeal for overall improvement, we overcame the hardships. We did it all because we want to give everyone the experience they very much deserve.
Once more, we extend our gratitude to you, Sheila! We pray you share more wonderful memories with us. Have a pleasant weekend!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
BAD EXPERIENCE !!!
Good evening, where are you with the refund of my order of March 12, 2022 ?
It has now been 5 months since you were unable to honor my order and I have been waiting for my refund for several days. The only answers I get are always the same answers:
" Thank you for bringing this to our attention. We just want to let you know that we're terribly sorry for the impression we had given you this time. Let me reach out to our billing department again and see what is going on with your refund. "
" I've requested to process a refund for order #123527 for $34.13. Please note that it takes 5-7 business days to process your refund and you shall receive a refund confirmation email. "
" We sincerely apologize that your order has not been shipped up to now. It saddens us to hear that you no longer want to wait for your order, but as a fellow online shopper we completely understand where you're coming from, and we do agree that the delay on this particular order is less than ideal and is in fact, very upsetting. "
" We would like to thank you for your extreme patience despite all the delays regarding your refund. We are happy to inform you refunds have already started rolling out this week. We would like to request your extended patience. "
If your financial department has a problem, please send me back my money on my PayPal account !!
If in 1 week I do not receive my refund, I WILL MAKE A COMPLAINT, I was too patient and I see that you are starting to make fun of me!!!!
12. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Greetings, Emmanuelle! We cannot express our regrets enough for all the trouble you had had to endure in the past 5 months. We are dedicated to your satisfaction as our prices warrant great experience. Unfortunately, this has not been the case for this one particular order.
The refund would have been given in an instant the moment we received your request if it weren't for the payment gateway issues we've been having these past few months. Luckily, we are now past it and we can instantly refund you now which we just did, yesterday. You should receive a notification email for the said refund. This means we no longer need to use PayPal to send refunds as well.
Your money should reflect in your bank account within 3 to 5 days. I hope this helps clarify! Please don't hesitate to write us back should you have further questions or concerns. Wishing you a pleasant rest of the evening!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I still have not received my purchase…
I still have not received my purchase that was made in March 2022. Requested a refund, the company stated it is in the last stages of processing, that was 3 weeks ago.
4. august 2022
Svar fra souk + SEPIA
Hello Akilah,
Thank you for voicing out your opinions. We know you really wanted to get your money back and we would have processed a refund if only the item had not shipped out.
Good news is, it shows a latest update of August 9 and has departed USPS' shipping partner facility. It will only take a few more days for your boots to be delivered! What's more is we have a new service called souk SWIFT which offers 2 to 3 days shipping for your souk orders! We hope this helps! Please don't hesitate to write us back soon!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I made a purchase since January 2022…
I made a purchase since January 2022 and we are now in August 2022 and I haven't received my order. Make it make sense.
4. august 2022
Svar fra souk + SEPIA
Hi Myriam,
Thank you for writing in about your unsatisfying experience with the delays. Since the beginning of the year, Souk + SEPIA was plagued by shipping delays caused by covid blockages and lockdowns. That's caused fulfillment delays here and there. Not to worry, now we have a long-term solution for the delays in the form souk SWIFT, offering 2 - 3 days shipping time. Isn't that just great?!
Upon further checking, we see your order has also been refunded for being out of stock. We completely understand the level of inconvenience this has caused in your life and we sincerely apologize. We hope we can make it up to you with a discount for your next order and faster shipping.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Fashion Vibes
I can always depend on Souk + Sepia for vibrant, unique and quality items to complete a look!
3. august 2022
Svar fra souk + SEPIA
Hi Ifonia,
How morally uplifting this message is! You genuinely made our day with your praises! Thank you so much for trusting souk + SEPIA and being a blessing to us!
We're so happy to know you can rely on us for your looks! We're only getting better and better for you and your support is the fuel driving us to pursue excellence.
We'd love to see you stunt in our merchandise. If you haven't done this yet, please don't hesitate to tag us (@soukandsepia) in your socials such as Instagram. We'll feature you in our customer album! Let's toast in celebration of life and good looks! 🥂
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
No items received
Well, I placed an order back in May. After ordering my items, I noticed on their website that they were having 6 week shipping delays. Although this was concerning to me, I left it alone. I’ve been home recovering from the birth of my twins. I then saw a notification on their website that items ordered within my timeframe where shipped out. After getting no notice of this personally, I reached out via email. They responded very quickly stating that my items had been shipped. They provided a tracking number from a shipping service outside of the US. The one thing that I liked about this company from what I thought I saw was that they were from the US. In fact, I thought they were based out of my hometown of Newark,NJ. To get to the point, although I have a shipping number, I still don’t have my items and it looks like they haven’t made it to the US as of yet. I don’t think I would ever buy from this company again. I feel like I’ve been scammed.
***UPDATE***
I finally did receive my items. I must say, after this experience, I was expecting the clothes to not have the best quality. I was wrong! The quality of the clothes is great. Additionally, customer service has been stellar. Initially, I thought that I wouldn’t order from them again but I think I will give them another try.
3. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Hi Tiffany,
Thank you for writing in! We cannot express our apologies enough for the troubles you've had to endure until now. We have only promised to offer you an unforgettable experience, sadly, this has turned out to be one that's memorable in a bad way.
We want to make it up to you and compensate you generously for the inconvenience. We originated in Newark, NJ, but we are now based in New York. We've moved our HQ several months ago. As souk + SEPIA is an online marketplace for curated boutique items, we do source some of our items from artisans in Asia.
We have new developments though, as we now offer a 2 - 3 day shipping time with Souk SWIFT, our version of Amazon Prime. We're also past the backlogged orders so now every order has been updated. In fact, your package has shown an update today stating it's been scanned in Snellville, GA as of 4:11 PM, according to the tracking number.
We hope this helps! Please do not hesitate to write us should you have further queries and concerns. We wish you luck in your future endeavors!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Unfulfilled order
I ordered a sweatshirt in January and have not received it till today. I have sent countless emails and have gotten no response
31. juli 2022
Svar fra souk + SEPIA
Hi Chidima,
We express our gratitude for raising this concern to our attention. We replied to you, but upon further investigation, it looks like your email's inbox was full and over quota which is why our responses never reached you.
We've also found your sweatshirt is being redirected at 2:41 pm on August 3, 2022 in BETHESDA, MD. This was because of forwarding instructions or because the address or ZIP Code on the label was incorrect. We would can process a refund or a reshipment, depending on what you prefer.
If you'd like a reshipment, we shall add in proper compensations for the delays. Please also check if there are any typos in your shipping address.
We hope to hear back from you soon and wishing this whole thing works out for you in the end.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
17 weeks to receive crappy stuff
I placed my order on March 16, 2022 for a wedding in June. The items just arrived today (July 25). That’s 17 weeks (!!) with zero communication from the company about the delays.
And as I feared, the quality is suspect- loose threads and buttons, cheap hardware- and the strapless dress doesn’t fit at all (the cups for the boobs are off-center making it impossible to zip or wear).
Honestly, based on these reviews about returns/refunds and the company’s weird replies, it’s not worth the increased blood pressure to fight them for my money back.
I accept that I got scammed, but if you’re here reading these reviews before you buy, BELIEVE THEM. Save your sanity, hope, and money and support a local minority-owned WELL RUN business instead.
26. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Hi Lauren,
Thank you for speaking up about your unsatisfactory experience with us. Truly, we do not wish to cause you this much trouble. No, we do not want to appear like thieves and run away with your money. We can absolutely process a refunds for the items you aren't satisfied with.
Admittedly, our shipping was badly affected by backlogged orders that went back from 6 to 8 weeks. Fortunately, this issue has been resolved and now your orders are fully updated. We're also excited to tell you about our launching of Souk SWIFT, our very own version of Amazon Prime offering 2 to 3 days shipping. Delays are now past us, we have improved our services just for you and this proves how serious we are in offering you the best.
Looking forward to hear back from you. Wishing you a pleasant rest of the evening.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
You only have 7 days to return unworn…
You only have 7 days to return unworn items!!!! And this is buried in the small print. Don’t bother. Items were way too small and now I’m stuck with them.
25. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Hi Maxime,
Thank you for writing about the inconvenience you have experienced. We totally do not wish to leave such an impression on you and we do not want you to experience difficulties.
We can absolutely resolve the problems for you. All we need is your order ID and email address and we'll be able to start helping you. We have sent you a request for such information and only waiting for your response. Wishing to hear back from you again.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Don't know about clothes being trash I…
Don't know about clothes being trash I guess it what vender you get them from, but O would never order from them ever I am just get order that I order from Last year yes last year and I was refunded for.
22. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Hi Alfredia,
Thank you for writing in! It pains us to hear about your troubles for we have only vowed to provide you the best possible experience. We would like to help you further, but to do this, we must procure your order number and email address.
We have sent you a notification email with regards to the request. We hope you can provide us the information we need so we can begin sorting out the mistakes. Looking forward to hear from you again.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Do Not Buy!!!! Scam!!!!
I purchased an item at the beginning of April. Around the end of April the item still hasn’t shipped. I called the company to cancel my order and asked for a full refund. After speaking with customer gratitude team I was given several excuses as to why I haven’t received a refund. Yhen assured I would receive a refund and I never have! Do NOT BUY!
22. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Hi Tiavonda,
Thank you for writing in! We are absolutely sorry for the inconvenience we have caused upon you. In behalf of souk + SEPIA and the entire Gratitude Team, we extend our sincerest apologies.
Luckily, it looks like we have finally processed a refund for your order processed by us. We cannot express our regrets enough for the troubles we have given you. Right now, we are excited to give you a long-term solution called souk SWIFT which offers 2 - 3 business days shipping. The first 8 months of the year 2022 has been rough for all of us, and still it is, but those days are finally over. We hope it isn't too late for second chances because we would really love to give you the experience you truly deserve.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Fraudulent Company
I ordered 3 items on the 1st of January 2022. It took them till March 2022 to tell me that 1 item on my order was no longer available. From March 2022 to June 2022 they promised me a soon delivery on the remaining 2 items. And then at the end of June 2022 they told me that none of my items were available and they would give me a refund. After another month of waiting on a refund, in July of 2022 I finally had to file a fraud complaint with my credit card company. This company took an order and my money and never sent the items or refunded me in 7 months. I will NEVER order from this company again. Complete frauds!!!
22. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Hello, Lorrie! Thank you for speaking up about the challenges you've had to face as a result of the backlogged orders. With covid-19 shutdowns and blockages came troubles with order fulfillment. We never meant to cause so much inconvenience to you. Despite our lackluster start for over half of the year, we are very much excited about the fruits of everyone's efforts. We poured our efforts to fix the issues all these months, our customers exerted efforts to endure and hold on, while it's understandable that some can also be furious and let off steam for the headaches caused.
As a long-term solution for the delays, we bring you "Souk SWIFT." It's our very own version of Amazon Prime which offers 2 - 3 days shipping time. The payment gateway issues we've also encountered have been sorted out, meaning we can now refund your monies like we used to. We sincerely hope this urges you to give us another try. When you're ready, we have a sitewide 20% off discount with the code YONCE20.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Cheap Poorly made and sewn items
Cheap Poorly made and sewn items. One of my dresses came without a belt loop. Ordered an xl fits like a medium and they didn’t send the earrings I ordered. Emailed them about it response was an apology and agreed to ship. I got nothing. Mine waisted and I’ll never order again. I think this is an low key Asian sweatshop company that tries to mimic high end dresses and misses the mark. Will never order from this company again.
20. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra souk + SEPIA
Hi Sheryl,
Thank you for writing your sentiments down. You know, that really helps with pinpointing which problems are becoming prevalent in our operations.
Need not worry, as we can process a refund for your orders or an exchange if you the item is still in stock or exchange it for something else. Trust me when we say, we understand your frustrations. We can start helping once we got your order ID and email address. This is to make sure we get it right. Looking forward to hearing back from you, Sheryl! May you enjoy the rest of your day!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
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