Soren's House Anmeldelser 

215
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Such a stylish and lovely doll! I bought this as a baby shower gift and they absolutely adored it. A brilliant shopping experience, with super fast shipping too. Chic products, excellent quality and... Vis mer

Vurdert til 2 av 5 stjerner

Expensive and unfortunately not safe in my case. I ordered the Kai Wall Mounted changing table which looked nice and perfect for our awkward room design but there were a few things.. It says it’s comp... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Ordered wallpaper for my baby girls nursery & it’s so beautiful. I’m very pleased with it. Just as advertised, Very straightforward ordering process with no problems with ordering or delivery

Vurdert til 5 av 5 stjerner

Great products,I ordered some small gifts for party bags for my son’s birthday and this was one of the few websites that had things that weren’t made of plastic. They came packaged really well and eve... Vis mer

Informasjon om virksomheten

  1. Leketøysbutikk
  2. Barnebutikk

Skrevet av virksomheten

At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

215 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(215)

64 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Good service with item as described and…

Good service with item as described and delivered on time and well packed. The night light is lovely and our 6 year old thinks it's great. It is light so it's easy for him to move and projects the stars well. Attractive and fairly compact.

3. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

wonderful shop

really love the selection of baby items they’ve got. all very good quality. really fast delivery.

6. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Endless Delays and No Customer Care

I purchased a bed from Soren’s House at the end of July, with an estimated delivery time of four weeks.

After four weeks with no update, I contacted them and was told it would arrive “in a week.”

The same thing happened again, repeated delays and vague promises.

After seven weeks, they claimed the bed had “passed customs,” but a week later, it still hadn’t arrived. Then they said there was a “production issue” and it wouldn’t arrive for about another six weeks.

When I contacted the bed brand directly, I found out there were no production issues at all. Shockingly, Soren’s House hadn’t even placed my order until a month after I paid.

It took a whole eight weeks after my purchase to find out that I wasn’t getting the bed I ordered. I only discovered this because I kept following up.
They never once updated me on their own or took any initiative to explain what was happening.

They initially offered me a £200 gift voucher, but when I asked for a full refund and the voucher, they refunded the purchase but have ignored all my emails about the voucher.

Even though their auto-reply says they respond within 48 hours, I haven’t had a response in weeks.

The company directors were even included in the emails, but there has been no response from them either.

In my experience, this retailer cannot be trusted. Communication was poor, information misleading, and customer service unresponsive once money was involved. I strongly advise avoiding Soren’s House.

UPDATE:
Despite using a display name, the company publicly exposed my full name without my consent. I politely requested them to remove it, as this violates both privacy laws and Trustpilot’s policy, but they have not done so. This says a lot about how they operate and how they treat their customers.

27. juli 2025
Anmeldelse skrevet uten oppfordring
Logoen til Soren's House

Svar fra Soren's House

Hello, thank you for taking the time to leave a review. I can see from our communications with you that manufacturing of the bed was delayed until October, which you were made aware of. We offered a £200 gift voucher as an apology (which was nearly 50% of the bed) if you would take the same bed in a slightly darker shade or lighter shade of wood, or were happy to wait. You decided that you would like to cancel and refund the order, which was no problem at all and actioned immediately. You then sent emails demanding the £200 voucher too, which as a small business we definitely cannot do to avoid a negative review. Sometimes mistakes and delays happen, and we always try to make this right and do our best. Wishing you all the best, and apologies again for the delay with your bed.

Vurdert til 5 av 5 stjerner

Lovely shop!

I have ordered twice from Sorens house. Both orders arrived quickly and I received a great service. Always lovely stock on the website 😊

26. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fantastic quality & colour

Fantastic quality & colour, exactly as stated in website. Delivered very quickly. Grandchildren (& adults!!) are going to have lots of fun playing with it 😊

13. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great Service

Ordered a small changing bag for my pram. Arrived quickly and was exactly as described and expected.

1. august 2025
Anmeldelse skrevet uten oppfordring

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