Sony Anmeldelser 

Horrible experience in every way, great product, horrible customer service.

Impossible de trouver plus mauvais. Salah, une employée de ses services de Puteaux (haut de Seine)
me demande de nombreuses photos (facture, numéro de série, etc.
Je fais au mieux et me couche même plus de minuit pour lui être agréable. Moi qui sors juste de l’hôpital… Aucune nouvelle le lendemain. Impossible de joindre les services de Sony à Paris. Moi qui suis un très fidèle de la marque depuis près de 45 ans je pense changer de marque ultérieurement.
J’ai eu une très grande Télé Sony 3D en 139 cm achetée en 2013 et n’ai jamais eu le moindre problème.
Concernant une télé led (Smart TV)de Sony en 80 achetée en 2023 je n’ai déjà plus accès à Internet (alors que j’ai de nombreux appareils connectés à la maison à mon FAI, en l’occurrence Bouygues Telecom.
Je me suis débrouillé pour l’utiliser via Google. Je n’ai pas accès à tous les programmes mais cela me suffira. D’autant plus qu’avec un lecteur Blu-ray DVD Sony acheté l’année dernière cela me suffira comme seconde télévision.
Le Service Client est juste capable de vous envoyer un lien inactif pour trouver un réparateur de leur marque.
Conclusion de cette affaire : les produits Sony ont perdu beaucoup en qualité et les personnels sont totalement incompétents et sans empathie.
La prochaine fois je choisirai une autre marque. 

Lets get them bankrupt and finish with them,dont buy sony products,simple...they forgat the money its comm ing from us..

For the past 2 years I've had a problem with my XR55A95L TV unable to download satellite programmes.
I foolishly contacted customer services for help, and wish I hadn't!
You never deal with the same person twice and non of them seem to know anything about the product they sell.
They just ask the same irrelevant questions read from the sheet in front of them, and offer the same inappropriate solution to fix the problem.
Eventually, and after many weeks of answering questions and sending photos, they handed me over to their "technical" department who are worse than customer service!!
I've now contacted them, telling them that they have worn me down and to stop contacting me, as I've given up!

Gananciosa.
Querem os nossos euros em troca de nada.

I have had many Sony televisions,I have the latest Sony Bravia, but it loses the wi fi connection frequently.Apparently this is a known fault, but why has it not been rectified?

Do not but these headphone a total waste of money, used them whist running sweated, and they went off after just over a year of a two year guarantee, Sony said that moisture had gotten into them and nullified the guarantee ,utter rubbish £200 down the drain, I will never buy another Sony product Utter rubbish

Août 2025 et en 7 mois en mars 2026 elle ne fonctionne plus. Sony nous demande des photos du téléviseur ce que nous avons envoyé avec numéro de série la date de l’achat. Depuis aucun techniciens nous a été envoyé . Sony nous demande toujours d’autres exigences ils veulent savoir le nom du vendeur, le prix payé malgré que nous leur avons envoyé. Ensuite ils veulent voir la télé allumée mais elle ne fonctionne pas! Nous l’avons acheté chez Best By. Nous avons dû nous rendre chez Best by pour savoir le nom du vendeur qui nous avait vendu la télé. Best by nous a remis une autre copie de la facture que nous avons de nouveau envoyé et depuis aucune nouvelle ma télévision ne fonctionne toujours pas. Je tiens à aviser que Sony a un très mauvais service après vente et que plus jamais je vais acheter vos produits et qu’une plainte au consommateur a été émise

I spent £20,000 on 8 TV's. 5 year warranties.
Had a problem and promised would be sorted. Nothing.
Told tv could sit in John Lewis warehouse for 2 years.
I am not going back to John Lewis while their shelves are stocked with Sony tv's. Off to buy a Samsung

Bought a 85in Bravia for $5000
Processor went on it 14 months later
Replaced processors by sony, now ridiculously slow, tried factory and hard resets, Best place for it is the bin

Bots

Sony have cutted all customer service to forum "experts" and bots... so its impossible to get any customer service in financial/technical issues.

Avoid these stoneage bots.

Acquistato un lettore blu ray dvd Sony pagato ben 380 eurini dopo circa 30 film visti smette di funzionare… non si accende più ! Contattata assistenza Sony scalcinata che ti risponde con l intelligenza di una foglia di insalata di rivolgerti ad un centro di riparazioni nelle vicinanze .. ma davvero ? 380 euro …. Sony…..vfcl…..

Bought their premium Bravia TV, £700 with £50 cash back offer through John Lewis. They try and stall the cash back at every turn. It’s administered from a third party in Egypt who are clueless. Really is sharp practice by a major brand. John Lewis just as bad, didn’t want to know.

This company are the pits my TV was taken in to be repaired by a company that didn’t fix the problem but I had to have surgery and then long term pain management. When I got back home I contacted Sony to try and get the TV fixed only to be told that the warranty had run out 3 months ago. They would not listen when I told them that it was the same issue from before. I will never buy anything from this company ever again.

Negative stars please
As usual, absolute rubbish service from sony
You really don't want customers do you!
Don't listen Don't care don't know
And can't be bothered to respond to complaints.

Ilove it good

ASSISTENZA POST VENDITA GOOGLE TV 55"...RIDICOLA !!!! NON FORNISCONO RICAMBI AI LORO CENTRI ASSISTENZA. SONY TI INVITA A RIVOLGERTI AI CENTRI ASSISTENZA CHE A LORO VOLTA TI INVITANO A CONTATTARE SONY....L'UNICA SOLUZIONE E' ACQUISTARE UN TV NUOVO !!! STATE ATTENTI ALL'ASSISTENZA SONY, E' UNA PRESA IN GIRO !!!!!

Dealing with SONY Customer service is a nightmare. It started well with the first initial call, but went down hill from there. My TV is under warranty and it has now been just over four weeks and is still not resolved. All you get is your inquiry has been escalated. This whole experience has been totally unexceptable. I cannot believe that a big company like Sony can not turn a smple issue like mine around in 7 working days.

I invested around 6500 euros in Sony products from various outlets Worten, fnac Amazon es . And tried repeatedly over 3 months to claim back on a cash back offer of 700 euros from Sony .Right from the beginning they tried at every turn to prevent paying out the offer ,from accusations of incorrect information, blurred photos ,can’t read receipts wrong dates, they even changed the date on their website offer before the end date on the offer I applied for. Sony a supposed high end company has zero customer service and support their behaviour is nothing short of dishonest and totally disgusting. I was really excited when I purchased these items and now I can’t find anything to feel other than remorse at purchasing their products. Please don’t buy any Sony products just check their customer ratings and poor service not only Portugal but all around the world. Scumbag scammers the lot of them good riddance.

Sony 55inch A8 Tv cost £1500
2yrs and 10 months old! Developed black ghost lines horizontally across my Tv
Contacted Sony apparently this is screen burn and not a fault!! and not covered in the so called 6yr gaurentee so they will do nothing!!! DONT BUY AN OLED TV THIS IS A COMMON PROBLEM!!! Just some companies deal with it better! Currently talking to the retailer hoping they will do something, if not it's off to the small claims court!! A £1500 Tv of this calibre should last longer than 2yrs and 10 months!!! I think the court will agree.