Disappointing Customer Service experience
Very disappointing experience with Solution Presets. I accidentally purchased the same preset pack twice using the same email, as their website didn’t indicate that I had already bought it before. I reached out to their support team requesting a simple refund for the duplicate $9 purchase, which I believe is completely reasonable.
Unfortunately, I never received any response. No acknowledgement, no support, nothing. It’s frustrating when a company not only lacks basic purchase safeguards but also ignores customer inquiries afterwards.
NOTE: On their advertisement on IG, they mention this: if you don't like it, we'll give your money back. All lies.
Based on this experience, I would not recommend them.








